Automotive Service Writer/Advisor

Automotive Customer Service Advisor Byrider is growing! Automotive Customer Service Advisor needed for East Dundee location! Minimum 1 Year Experience Automotive customer service required. Automotive Customer Service Advisor Rewards: $36,000.00 - $45,000.00 starting salary Extra bonus up to $150.00 per month Monday - Friday work hours Cutting edge software Career growth to Manager or Specialist Great benefits & paid time off Successful company with 150 stores in 32 states Established company in business close to 35 years Automotive Customer Service Advisor Responsibilities: Prepare & process customer requests for service appointments by phone or in-person Provide assistance to customers with inquiries or concerns Identify customer service problems, conduct research, prepare work Resolve customer service-related issues in a timely & effective manner Negotiate customer pay estimates Manage shop volume & workflow Interact with other departments to help ensure location success Provide general information on Service Department policies & procedures Automotive Customer Service Advisor Requirements: Automotive customer service experience in a high-volume environment Good computer skills Strong customer service focus Good communication skills Valid driver's license Automotive Customer Service Advisor Work Hours: Monday - Friday 8-5 40 hours a week Backgrounds That Work Well For Customer Service Advisor: Retail automotive Retail automotive parts Dealership automotive service Independent automotive repair Related automotive service & repair Any Keyword: Automotive Customer Service Advisor, Customer Service Advisor, Automotive Service Advisor, Automotive Service Writer, Automotive Service Counter, Automotive Parts, Automotive Service, Auto Repair, Parts Specialist, Assistant Automotive Service Manager Responsibilities: - Greet customers and provide exceptional customer service - Listen to customer concerns and accurately document them - Create service orders and schedule appointments - Communicate with technicians to ensure timely completion of repairs - Provide estimates for automotive repairs and services - Upsell additional services or recommended maintenance - Process payments and handle cash transactions - Maintain a clean and organized work area Qualifications: - Previous experience in sales or customer service preferred - Strong mechanical knowledge of automotive systems and repairs - Familiarity with dealership operations and procedures - Ability to accurately estimate repair costs and timeframes - Knowledge of air brake systems, shocks, struts, and other automotive components - Excellent communication and interpersonal skills - Detail-oriented with strong organizational abilities - Proficient in cash handling procedures Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job Type: Full-time Pay: $36,000.00 - $45,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Shift: 8 hour shift Work Days: Monday to Friday No weekends People with a criminal record are encouraged to apply Experience: Automotive repair: 1 year (Required) License/Certification: Driver's License (Required) Work Location: In person