Program Manager

Location: RemoteWhat this job involves: As a Program Manager at JLL, you'll drive strategic initiatives that shape how we deliver exceptional real estate services to our clients worldwide. In this role, you'll orchestrate complex, multi-faceted programs from conception through execution, working across diverse teams to ensure seamless delivery of our integrated solutions. You'll serve as the central hub connecting stakeholders, managing timelines, and resources while maintaining our commitment to excellence.At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and you'll be instrumental in translating strategic vision into measurable outcomes. Your expertise will help streamline processes, enhance operational efficiency, and drive innovation across our service delivery model. This position requires a strategic thinker who thrives in a dynamic environment, balancing multiple priorities while fostering collaboration across departments and geographies. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an ideal role for someone ready to make a significant impact on our global operations.Primary Responsibilities:Strategic Initiative Delivery: Support the end-to-end lifecycle of high-impact initiatives, from initial business case development and conceptualization through to operational delivery and performance monitoring. Ensuring contracted delivery and KPIs (Key Performance Indicators) are met. Program Planning & Governance: Develop and maintain comprehensive project plans, timelines, and resource allocation strategies. Leverage standardized project management methodologies to ensure consistency across the account. Cross-Functional Leadership: Facilitate seamless collaboration between regional directors, internal platform teams, and client representatives to ensure integrated service delivery and prevent siloed operations. Operational Excellence & Process Optimization: Identify workflow inefficiencies and implement scalable solutions to enhance account productivity and accelerate the delivery of critical operational improvements. Reporting & Data-Driven Insights: Oversee the reporting of key data points, providing senior leadership with executive-level updates and actionable insights. Risk Mitigation & Quality Control: Proactively identify potential project risks and dependencies. Implement robust mitigation strategies and perform regular quality checks to ensure initiatives remain on track and meet high standards. Change Management & Innovation: Support change impact analysis and communication strategies to ensure successful adoption of new technologies and processes. Drive the integration of innovative tools to increase client value. What your day-to-day will look like:Support end-to-end program planning and delivery across multiple workstreams. Facilitate collaboration between internal teams and client stakeholders. Monitor program progress and implement proactive risk mitigation. Prepare and present executive-level reports to senior leadership. Coordinate with global teams to ensure consistent delivery standards across different markets. Required Qualifications:Education: Bachelor's degree in Business Administration, Project Management, Engineering, or a related field. Experience: 5+ years of proven program or project management experience in corporate environments. Skillset: Proficiency in project management software and data visualization tools; Strong strategic thinking and the ability to manage multiple priorities in a dynamic environment; Excellent written and verbal communication skills with ability to present to executive audiences; Experience working in cross-functional, matrixed organizational structuresStrategic Mindset: Proven ability to manage an active portfolio of initiatives focused on service delivery optimization and large-scale account strategy. Technical Proficiency: Experience with project management and data visualization tools (such as Smartsheet and Looker Studio) to track performance and report on key data points. Advanced proficiency in Google Suite or Microsoft Office Suite. Preferred qualifications:Project Management Professional (PMP) certification or equivalent credentialsPrevious experience in commercial real estate, facilities management, or professional services industryExperience with enterprise software implementations, digital transformation, or technology rolloutsBackground in change management and organizational development initiativesDemonstrated success managing global or multi-regional programsFamiliarity with real estate technology platforms and industry-specific software solutions