{"schemaVersion":"jobsearcher.job.v1","id":"3f16ace91fef341855150e11","url":"https://jobsearcher.com/jobs/3f16ace91fef341855150e11","canonicalUrl":"https://jobsearcher.com/jobs/3f16ace91fef341855150e11","title":"/ Bilingual Technical Support Engineer","description":"Bilingual Technical Support EngineerProcom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest \"Canadian-Owned\" IT staffing/consulting company. Procom's areas of staffing expertise include: Application Development, Project Management, Quality Assurance, Business/Systems Analysis, Datawarehouse & Business Intelligence, Infrastructure & Network Services, Risk Management & Compliance, Business Continuity & Disaster Recovery, Security & Privacy Specialties, Contract Staffing (Staff Augmentation), Permanent Placement (Staff Augmentation), ICAP (Contractor Payroll), Flextrack (Vendor Management System).Job DescriptionPLEASE NOTE THAT WE ARE UNABLE TO WORK WITH CANDIDATES THAT HAVE H1B VISA OR REPRESENTED BY THIRD PARTIES.Supporting customer base through a variety of mediumsProvide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issuesEnsure that all of the required files are gathered and available prior to escalating an issue to our Tier II teamEstablishing effective lines of communication with our Tier II team and management to ensure cases are flagged that require immediate attentionLog all issues into MAX, updating activities to cases, and escalate casesProvide technical problem resolution for McAfee Scan Alert product used by our customers and must fully document problem resolution in the McAfee call tracking systemPerform duties as assigned by managementProvide proactive assistance to your specific productTrouble-shoot/qualify cases before escalating into Tier-IIRecord and document all issues related to customers both internal and externalConference call availability to resolve product issuesLog all testing, troubleshooting and research done in process of resolutionResponsible for Customer and Internal UpdatesProduce articles for submission into the current knowledgebaseMaintain a high level of knowledge and professionalismCreation of product troubleshooting guides to assist support teamsProvide effective and timely communication to support teamsDocument issues within the call tracking systemMaintain a current level of knowledge on McAfee products and new vulnerabilities and/or threatsBe available and accessible to fellow co-workersMaintain a friendly, open, approachable, positive attitudeQualificationsThis position requires fluent writing and speaking skills in Spanish. Portuguese in addition to Spanish would be a strong plus.Understanding of Operating Systems such as Unix, Linux and WindowsUnderstanding of Firewalls, Intrusion detection system (IDS), Intrusion prevention systems (IPS)Strong problem solving skillsBasic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, eteBasic Vulnerability and Threat analysis skills preferredBasic experience with programming/scripting (PERL, JAVA, C, C++, SQL and DB2) is desirableWorking knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and EthernetAt least 1 year of experience in customer care/customer supportAbility to multi-task and prioritize job requirementsEffective problem resolutionAbility to communicate at multiple levels with customers (i.e. technical / management)Excellent at providing positive customer serviceAdvanced writing and verbal skillsAbility to support multiple products simultaneouslySelf-motivated (takes initiative)Network or security related certifications such as CISSP, CISA, CISM, or CCNP highly desirable","company":"Procom","rawCompany":"procom","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-24T00:37:50.060Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"/ Bilingual Technical Support Engineer","description":"Bilingual Technical Support EngineerProcom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest \"Canadian-Owned\" IT staffing/consulting company. Procom's areas of staffing expertise include: Application Development, Project Management, Quality Assurance, Business/Systems Analysis, Datawarehouse & Business Intelligence, Infrastructure & Network Services, Risk Management & Compliance, Business Continuity & Disaster Recovery, Security & Privacy Specialties, Contract Staffing (Staff Augmentation), Permanent Placement (Staff Augmentation), ICAP (Contractor Payroll), Flextrack (Vendor Management System).Job DescriptionPLEASE NOTE THAT WE ARE UNABLE TO WORK WITH CANDIDATES THAT HAVE H1B VISA OR REPRESENTED BY THIRD PARTIES.Supporting customer base through a variety of mediumsProvide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issuesEnsure that all of the required files are gathered and available prior to escalating an issue to our Tier II teamEstablishing effective lines of communication with our Tier II team and management to ensure cases are flagged that require immediate attentionLog all issues into MAX, updating activities to cases, and escalate casesProvide technical problem resolution for McAfee Scan Alert product used by our customers and must fully document problem resolution in the McAfee call tracking systemPerform duties as assigned by managementProvide proactive assistance to your specific productTrouble-shoot/qualify cases before escalating into Tier-IIRecord and document all issues related to customers both internal and externalConference call availability to resolve product issuesLog all testing, troubleshooting and research done in process of resolutionResponsible for Customer and Internal UpdatesProduce articles for submission into the current knowledgebaseMaintain a high level of knowledge and professionalismCreation of product troubleshooting guides to assist support teamsProvide effective and timely communication to support teamsDocument issues within the call tracking systemMaintain a current level of knowledge on McAfee products and new vulnerabilities and/or threatsBe available and accessible to fellow co-workersMaintain a friendly, open, approachable, positive attitudeQualificationsThis position requires fluent writing and speaking skills in Spanish. Portuguese in addition to Spanish would be a strong plus.Understanding of Operating Systems such as Unix, Linux and WindowsUnderstanding of Firewalls, Intrusion detection system (IDS), Intrusion prevention systems (IPS)Strong problem solving skillsBasic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, eteBasic Vulnerability and Threat analysis skills preferredBasic experience with programming/scripting (PERL, JAVA, C, C++, SQL and DB2) is desirableWorking knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and EthernetAt least 1 year of experience in customer care/customer supportAbility to multi-task and prioritize job requirementsEffective problem resolutionAbility to communicate at multiple levels with customers (i.e. technical / management)Excellent at providing positive customer serviceAdvanced writing and verbal skillsAbility to support multiple products simultaneouslySelf-motivated (takes initiative)Network or security related certifications such as CISSP, CISA, CISM, or CCNP highly desirable","datePosted":"2026-07-24T00:37:50.060Z","dateModified":"2026-07-24T00:37:50.060Z","hiringOrganization":{"@type":"Organization","name":"Procom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3f16ace91fef341855150e11"},"url":"https://jobsearcher.com/jobs/3f16ace91fef341855150e11"}}