{"schemaVersion":"jobsearcher.job.v1","id":"3ea2b4fb710b5910852ce2a0","url":"https://jobsearcher.com/jobs/3ea2b4fb710b5910852ce2a0","canonicalUrl":"https://jobsearcher.com/jobs/3ea2b4fb710b5910852ce2a0","title":"Technical Solution Analyst","description":"Location: In-office – Sandy Springs, Georgia, United StatesSchedule: Monday–Friday, 9:00 a.m.–6:00 p.m.Reports to: Technical Solutions SupervisorPrimary Responsibilities Provide technical support through phone, email, and ticketing systems. Troubleshoot AMI/AMR systems, software applications, network connectivity, andrelated technical issues. Triage, prioritize, and resolve customer cases while maintaining ownershipthrough resolution. Conduct customer onboarding and training for SaaS applications, ensuring successfuladoption, effective use of system features, and a positive customer experience. Document troubleshooting steps, findings, and resolutions in Salesforce, Jira, orother support systems. Escalate complex issues to Tier 2/Tier 3 Support, Engineering, ProductManagement, or other appropriate teams. Assist with software installation, configuration, user accounts, permissions, andapplication support. Analyze system information, logs, and data to identify potential causes andsolutions. Provide clear and timely communication with customers and internalstakeholders. Contribute to knowledge-based articles, technical documentation,troubleshooting procedures, and process improvements. Develop and maintain technical knowledge of Mueller’s AMI/AMR products,applications, and technologies.Qualifications Required Associate’s degree in computer science, Information Technology, or related field;equivalent experience may be considered. 2+ years of experience in technical support, application support, help desk, or arelated technical role. Strong troubleshooting, analytical, and problem-solving skills. Excellent customer service and communication skills. Experience with ticketing or case management systems such as Salesforce orJira. Ability to manage multiple priorities in a fast-paced environment.","company":"Trinity Technology Solutions","rawCompany":"trinity technology solutions","city":"Atlanta","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-09-08T08:55:07.015Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software 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software installation, configuration, user accounts, permissions, andapplication support. Analyze system information, logs, and data to identify potential causes andsolutions. Provide clear and timely communication with customers and internalstakeholders. Contribute to knowledge-based articles, technical documentation,troubleshooting procedures, and process improvements. Develop and maintain technical knowledge of Mueller’s AMI/AMR products,applications, and technologies.Qualifications Required Associate’s degree in computer science, Information Technology, or related field;equivalent experience may be considered. 2+ years of experience in technical support, application support, help desk, or arelated technical role. Strong troubleshooting, analytical, and problem-solving skills. Excellent customer service and communication skills. Experience with ticketing or case management systems such as Salesforce orJira. Ability to manage multiple priorities in a fast-paced 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