{"schemaVersion":"jobsearcher.job.v1","id":"3ea0fed43ae16cbc5cd5cdc0","url":"https://jobsearcher.com/jobs/3ea0fed43ae16cbc5cd5cdc0","canonicalUrl":"https://jobsearcher.com/jobs/3ea0fed43ae16cbc5cd5cdc0","title":"Technical Support Representative","description":"Full Time\nSan Mateo\n\nJob Summary\nProvide technical support and customer service for a local Internet Service Provider in the Bay Area. Effectively troubleshoot with customers via telephone and email correspondence of Wireless High-speed Internet connectivity, VoIP inquiries, and service issues. Ensures customer satisfaction by assisting and resolving in a variety of customer issues. This role is highly client-centric and requires an attitude of client advocacy.\nSalary:\nJob Requirements\nEffectively troubleshoot Data and VoIP issues over the phone or email to effectively identify, resolve or dispatch customer service issues.\nResolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.\nProcess trouble call, installation, service change, and disconnect work orders according to departmental policies and procedures.\nResolve problems on the first call, with a minimum of transfers, by consistently improving personal technical knowledge and understanding.\nParticipation in Client Support on-call rotation.\nOther duties as assigned or required.\nJob Qualifications\nBachelors Degree or equivalent.\nStrong interpersonal skills with the ability to relate to customers, peers, and management.\nKnowledge of RF troubleshooting and IP Networking.\nAbility to learn and retain new information and concepts quickly.\nAbility to diagnose and solve problems.\nAbility to follow directions and follow through.\nStrong technical understanding and ability to convey technical issues to a non-technical audience.\nProven good judgment and proactive decision-making skills.\nMust be familiar with Internet and software applications.\nMust be able to work any shift, day or night, including weekends.\nMust have strong communication and documentation skills.\nBackground check required.\nBenefits\nHealth Insurance\nComprehensive Medical, Dental, and Vision for Employees and Dependents.\nCompetitive Salary\nWe offer highly competitive salaries based on skill set and experience.\nWork-Life Balance\nPaid Time Off, 10 Company Holidays and Paid Sick Leave.\n401 K Investment\n401K savings and retirement plan.\nCompensation: Salary is commensurate with experience, qualifications, and relevant skills. Etheric Networks offers competitive compensation packages that include base salary, performance-based incentives, and comprehensive benefits. Equal Opportunity Employer: Etheric Networks is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. Commitment to Diversity: We actively encourage applications from qualified individuals of all backgrounds and are committed to providing reasonable accommodations to individuals with disabilities during the application and employment process. Background Check & Drug Testing: Employment is contingent upon successful completion of a background check and pre-employment drug screening, where permitted by law. Work Authorization: All employees must be authorized to work in the United States. Etheric Networks participates in E-Verify. At-Will Employment: Employment with Etheric Networks is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, except as otherwise provided by law. Accommodation Requests: If you require reasonable accommodation during the application process due to a disability, please contact our Human Resources department at careers@ethericnetworks.com.","company":"Etheric Networks","rawCompany":"etheric networks","city":"San Mateo","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:23:47.718Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Full Time\nSan Mateo\n\nJob Summary\nProvide technical support and customer service for a local Internet Service Provider in the Bay Area. Effectively troubleshoot with customers via telephone and email correspondence of Wireless High-speed Internet connectivity, VoIP inquiries, and service issues. Ensures customer satisfaction by assisting and resolving in a variety of customer issues. This role is highly client-centric and requires an attitude of client advocacy.\nSalary:\nJob Requirements\nEffectively troubleshoot Data and VoIP issues over the phone or email to effectively identify, resolve or dispatch customer service issues.\nResolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.\nProcess trouble call, installation, service change, and disconnect work orders according to departmental policies and procedures.\nResolve problems on the first call, with a minimum of transfers, by consistently improving personal technical knowledge and understanding.\nParticipation in Client Support on-call rotation.\nOther duties as assigned or required.\nJob Qualifications\nBachelors Degree or equivalent.\nStrong interpersonal skills with the ability to relate to customers, peers, and management.\nKnowledge of RF troubleshooting and IP Networking.\nAbility to learn and retain new information and concepts quickly.\nAbility to diagnose and solve problems.\nAbility to follow directions and follow through.\nStrong technical understanding and ability to convey technical issues to a non-technical audience.\nProven good judgment and proactive decision-making skills.\nMust be familiar with Internet and software applications.\nMust be able to work any shift, day or night, including weekends.\nMust have strong communication and documentation skills.\nBackground check required.\nBenefits\nHealth Insurance\nComprehensive Medical, Dental, and Vision for Employees and Dependents.\nCompetitive Salary\nWe offer highly competitive salaries based on skill set and experience.\nWork-Life Balance\nPaid Time Off, 10 Company Holidays and Paid Sick Leave.\n401 K Investment\n401K savings and retirement plan.\nCompensation: Salary is commensurate with experience, qualifications, and relevant skills. Etheric Networks offers competitive compensation packages that include base salary, performance-based incentives, and comprehensive benefits. Equal Opportunity Employer: Etheric Networks is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. Commitment to Diversity: We actively encourage applications from qualified individuals of all backgrounds and are committed to providing reasonable accommodations to individuals with disabilities during the application and employment process. Background Check & Drug Testing: Employment is contingent upon successful completion of a background check and pre-employment drug screening, where permitted by law. Work Authorization: All employees must be authorized to work in the United States. Etheric Networks participates in E-Verify. At-Will Employment: Employment with Etheric Networks is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, except as otherwise provided by law. Accommodation Requests: If you require reasonable accommodation during the application process due to a disability, please contact our Human Resources department at careers@ethericnetworks.com.","datePosted":"2026-04-14T10:23:47.718Z","dateModified":"2026-04-14T10:23:47.718Z","hiringOrganization":{"@type":"Organization","name":"Etheric Networks","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Mateo","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3ea0fed43ae16cbc5cd5cdc0"},"url":"https://jobsearcher.com/jobs/3ea0fed43ae16cbc5cd5cdc0"}}