{"schemaVersion":"jobsearcher.job.v1","id":"3e9efc0c4f546b71768d99dd","url":"https://jobsearcher.com/jobs/3e9efc0c4f546b71768d99dd","canonicalUrl":"https://jobsearcher.com/jobs/3e9efc0c4f546b71768d99dd","title":"Program Manager","description":"Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our Total Rewards section below to see what neighborhoods fall under each Zone.\n\nCompany Description\n\nDropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today.\n\nWouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots.\n\nThe nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history.\n\nDropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.\n\nTeam Description\n\nAt Dropbox, we aim to put the customer at the center of everything we do. With over 700 million registered users, the Customer Experience (CX) team is at the forefront of simplifying how our users and customers interact with Dropbox. We focus on solutions that work for our customers as well as implementing technologies that will simplify our customers’ journey. We bring the customer voice across the organization to ensure Dropbox delivers the best possible customer experience.\n\nRole Description\n\nAs part of the Customer Experience Service Development Organization, the Launch Readiness team acts as the bridge between Customer Experience and the Product & Engineering teams. They work closely with CX, Product, Design, and Engineering to advocate for customers and ensure that internal CX support teams have all necessary supportability processes in place for successful product launches.\n\nThe role focuses on three key phases of the product release lifecycle:\n\nRelease Readiness: Providing product development consultation and insights, enabling the Product Roadmap for customer-facing teams, and managing Alpha/Beta/Early Access programs.\nRelease Operationalization: Coordinating and overseeing the launch/release process, communicating new feature details and timelines to customer-facing teams, and monitoring and addressing any issues during rollout.\nPost Launch: Monitoring performance using data insights and providing feedback to the product teams.\nResponsibilities\n\nDeveloping and maintaining product and service offering knowledge.\nRepresenting the customer’s perspective throughout the product release lifecycle to help product teams better understand the customer experience.\nLeading the integration of new products within the CX organization, in partnership with Product Marketing, Product, Legal, and Engineering.\nProviding product roadmap guidance and specialized knowledge to the broader CX organization, including presentations and Q&As.\nRequirements\n\nCo-managing and supporting cross-departmental projects and initiatives, collaborating with colleagues across North America, Europe, and APAC.\nCollaborating with teams within and outside of CX, such as Engineering, Content and Technology, to ensure that tools and materials are prepared and maintained pre/post launch.\nDefine tooling requirements for enhancements for our internal support tool.\nManaging, communicating, documenting, and organizing information about product releases, updates, deprecations, and other changes, presenting this knowledge to the CX organization in a clear and structured manner.\nPreferred Qualifications\n\nYou hold a degree with a focus in business, technical, IT, product.\nYou have 4+ years of relevant professional experience, ideally within a B2B, SaaS, or service environment, working closely with customer-facing and/or product teams.\nYou are self-driven, team player, effective, and possess strong problem-solving skills.\nYou communicate clearly and concisely, with the ability to translate technical concepts for non-technical audiences and distill key information into succinct updates.\nYou have demonstrated analysis skills, using tools like SQL, spreadsheets, or similar.\nYou have project management experience\nIdeally, you have prior experience in a customer-facing role.\nTotal Rewards\nUS Zone 1\n\nThis role is not available in Zone 1 US Zone 2 $110,200—$149,000 USD US Zone 3 $97,900—$132,500 USD\n\nThe range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.\n\nPlease note, OTE are for sales roles only.\n\nSalary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\n\nDropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.\n\nDropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:\n\nUS Zone 1: San Francisco metro, New York City metro, or Seattle metro\nUS Zone 2: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington DC metro, and West Virginia (DC metro)\nUS Zone 3: All other US locations\nBenefits\n\nDropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:\n\nCompetitive medical, dental, and vision coverage\n\n401(k) plan with a generous company match and immediate vesting\n\nFlexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh\n\nIncome Protection Plans: Life and disability insurance\n\nBusiness Travel Protection: Travel medical and accident insurance\n\nPerks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more\n\nParental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support\n\nAccess to over 10,000 global co-working spaces through Gable.to , making it easy to book flexible workspaces for collaboration or individual work\n\nQuarterly Cell phone and internet allowance\n\nMental health and wellness benefits\n\nDisability and neurodivergence support benefits\n\nAdditional benefit details are available upon request.\n\nDropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).","company":"Dropbox","rawCompany":"dropbox","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:06:59.051Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our Total Rewards section below to see what neighborhoods fall under each Zone.\n\nCompany Description\n\nDropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today.\n\nWouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots.\n\nThe nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history.\n\nDropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.\n\nTeam Description\n\nAt Dropbox, we aim to put the customer at the center of everything we do. With over 700 million registered users, the Customer Experience (CX) team is at the forefront of simplifying how our users and customers interact with Dropbox. We focus on solutions that work for our customers as well as implementing technologies that will simplify our customers’ journey. We bring the customer voice across the organization to ensure Dropbox delivers the best possible customer experience.\n\nRole Description\n\nAs part of the Customer Experience Service Development Organization, the Launch Readiness team acts as the bridge between Customer Experience and the Product & Engineering teams. They work closely with CX, Product, Design, and Engineering to advocate for customers and ensure that internal CX support teams have all necessary supportability processes in place for successful product launches.\n\nThe role focuses on three key phases of the product release lifecycle:\n\nRelease Readiness: Providing product development consultation and insights, enabling the Product Roadmap for customer-facing teams, and managing Alpha/Beta/Early Access programs.\nRelease Operationalization: Coordinating and overseeing the launch/release process, communicating new feature details and timelines to customer-facing teams, and monitoring and addressing any issues during rollout.\nPost Launch: Monitoring performance using data insights and providing feedback to the product teams.\nResponsibilities\n\nDeveloping and maintaining product and service offering knowledge.\nRepresenting the customer’s perspective throughout the product release lifecycle to help product teams better understand the customer experience.\nLeading the integration of new products within the CX organization, in partnership with Product Marketing, Product, Legal, and Engineering.\nProviding product roadmap guidance and specialized knowledge to the broader CX organization, including presentations and Q&As.\nRequirements\n\nCo-managing and supporting cross-departmental projects and initiatives, collaborating with colleagues across North America, Europe, and APAC.\nCollaborating with teams within and outside of CX, such as Engineering, Content and Technology, to ensure that tools and materials are prepared and maintained pre/post launch.\nDefine tooling requirements for enhancements for our internal support tool.\nManaging, communicating, documenting, and organizing information about product releases, updates, deprecations, and other changes, presenting this knowledge to the CX organization in a clear and structured manner.\nPreferred Qualifications\n\nYou hold a degree with a focus in business, technical, IT, product.\nYou have 4+ years of relevant professional experience, ideally within a B2B, SaaS, or service environment, working closely with customer-facing and/or product teams.\nYou are self-driven, team player, effective, and possess strong problem-solving skills.\nYou communicate clearly and concisely, with the ability to translate technical concepts for non-technical audiences and distill key information into succinct updates.\nYou have demonstrated analysis skills, using tools like SQL, spreadsheets, or similar.\nYou have project management experience\nIdeally, you have prior experience in a customer-facing role.\nTotal Rewards\nUS Zone 1\n\nThis role is not available in Zone 1 US Zone 2 $110,200—$149,000 USD US Zone 3 $97,900—$132,500 USD\n\nThe range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.\n\nPlease note, OTE are for sales roles only.\n\nSalary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).\n\nDropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.\n\nDropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:\n\nUS Zone 1: San Francisco metro, New York City metro, or Seattle metro\nUS Zone 2: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington DC metro, and West Virginia (DC metro)\nUS Zone 3: All other US locations\nBenefits\n\nDropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:\n\nCompetitive medical, dental, and vision coverage\n\n401(k) plan with a generous company match and immediate vesting\n\nFlexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh\n\nIncome Protection Plans: Life and disability insurance\n\nBusiness Travel Protection: Travel medical and accident insurance\n\nPerks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more\n\nParental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support\n\nAccess to over 10,000 global co-working spaces through Gable.to , making it easy to book flexible workspaces for collaboration or individual work\n\nQuarterly Cell phone and internet allowance\n\nMental health and wellness benefits\n\nDisability and neurodivergence support benefits\n\nAdditional benefit details are available upon request.\n\nDropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).","datePosted":"2026-04-12T21:06:59.051Z","dateModified":"2026-04-12T21:06:59.051Z","hiringOrganization":{"@type":"Organization","name":"Dropbox","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3e9efc0c4f546b71768d99dd"},"url":"https://jobsearcher.com/jobs/3e9efc0c4f546b71768d99dd"}}