{"schemaVersion":"jobsearcher.job.v1","id":"3e7bec804c2974dae8669e89","url":"https://jobsearcher.com/jobs/3e7bec804c2974dae8669e89","canonicalUrl":"https://jobsearcher.com/jobs/3e7bec804c2974dae8669e89","title":"Claims Analyst, Development Program","description":"Job Description:\n\nClaims Analyst, Development Program\n\nJoin AXA XL's Claims team through our 12-month Claims Development Program, designed to help recent graduates build a robust foundation for a career in insurance claims. Through a combination of formal learning, on-the-job experience, and mentorship, you will develop core claims skills while gaining exposure to either Property or Casualty claims in a supportive and collaborative environment.\n\nAs a member of a Claims team, you will learn from experienced claims professionals, receive ongoing coaching and feedback, and gain hands-on experience supporting claims activities. The program is designed to accelerate your professional development while providing opportunities to build technical expertise, strengthen business acumen, and develop the skills needed for a successful career within AXA XL Claims.\n\nWhat you’ll be doing\n\nParticipate in a structured three-month learning program designed to build foundational knowledge of insurance, claims handling, policy interpretation, coverage analysis, AXA XL systems, and claims processes.\nFollowing the formal learning period, gain hands-on experience applying your knowledge through on-the-job training, mentorship, and real-world claims activities. Review assigned claims and supporting documentation to understand the facts, policy terms and coverage considerations, following established claims procedures and seeking guidance when needed.\nSupport the investigation and evaluation of claims by gathering relevant information, reviewing records and identifying questions or issues that require further input.\nMaintain accurate and timely claim records, documentation and system updates in accordance with internal guidelines, regulatory requirements and service standards.\nCommunicate clearly and professionally with policyholders, brokers, underwriters and other internal and external partners, providing updates and helping address routine questions.\nApply developing claims knowledge and sound judgment to resolve routine issues within established procedures, escalating more complex matters to experienced colleagues.\nCollaborate with colleagues, participate in training and seek feedback to build technical expertise, strengthen customer service and identify practical improvements to day-to-day claims handling.\n\nYou will report to a Claims Manager.\n\nWhat you will BRING\n\nWe’re looking for someone who has these abilities and skills:\n\nRequired Skills and Abilities:\n\nRecent graduates or candidates with limited professional experience are encouraged to apply.\n\nPeople Skills:\n\nAuthentic & Impactful Communication: Clear verbal and written communication skills, including the ability to explain information in a straightforward way and ask thoughtful questions.\nCross-Functional Collaboration: Ability to work effectively with claims colleagues, underwriters, brokers and other partners, contributing respectfully to shared goals in person and virtually.\nAgility: Curiosity, openness to feedback and willingness to build technical knowledge and develop through experience and a growth mindset.\nCustomer Centricity: Assists in basic customer service tasks, demonstrating an initial understanding of customer needs and expectations in the insurance sector.\nPerformance Excellence: Demonstrates a willingness to meet basic performance standards through personal effort, drive and accountability; and, with guidance, set goals and achieve consistent results.\n\nBusiness Skills:\n\nPrioritization: Initial exposure to allocating attention, effort and resources based on perceived value, importance, urgency and other customer and business factors.\nCustomer Service: Commitment to responsive, fair and professional service, with an understanding of the importance of balancing customer needs, policy requirements and business considerations.\nDigital literacy: Willingness to use claims systems, data and digital tools responsibly while continuing to build proficiency.\n\nTechnical Skills:\n\nProduct Knowledge: Basic understanding of insurance and claims, with an interest in building deep knowledge of your assigned product area and the insurance industry.\nClaims Lifecycle Management: Demonstrates limited understanding of claims lifecycle management, gaining initial exposure to handling claims under supervision. Assists with simple tasks such as claim intake and basic documentation, beginning to understand the importance of accurate record-keeping and compliance.\nClaims Investigation & Evaluation: Ability to review and scrutinize information, taking initial steps to assist with fair and accurate claim resolutions, seeking guidance when appropriate.\n\nDesired Skills and Abilities:\n\nDegrees in risk management, pre-law or business preferred\n\nWho WE are\n\nAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.\n\nHow? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.\n\nWith an innovative and flexible approach to risk solutions, we partner with those who move the world forward.\n\nLearn more at axaxl.com\n\nWhat we OFFER\n\nInclusion\n\nAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.\n\nFive Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.\nRobust support for Flexible Working Arrangements\nEnhanced family-friendly leave benefits\nNamed to the Diversity Best Practices Index\nSignatory to the UK Women in Finance Charter\n\nLearn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.\n\nTotal Rewards\n\nAXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.\n\nWe’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.\n\nSustainability\n\nAt AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.\n\nOur Pillars:\n\nValuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.\nAddressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.\nIntegrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.\nAXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.\n\nFor more information, please see Sustainability at AXA XL.\n\nThe U.S. base salary range for this position is USD 63,400 - 90,200.\n\nActual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.\n\nAt AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.","company":"Axa","rawCompany":"axa","city":"Exton","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-10-28T11:52:57.840Z","occupations":[{"code":"43-9041.00","title":"Insurance Claims and Policy Processing Clerks","slug":"insurance-claims-and-policy-processing-clerks"},{"code":"13-1031.00","title":"Claims Adjusters, Examiners, and Investigators","slug":"claims-adjusters-examiners-and-investigators"},{"code":"41-3021.00","title":"Insurance Sales Agents","slug":"insurance-sales-agents"}],"industries":[{"code":"524291","title":"Claims Adjusting","slug":"claims-adjusting"},{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"},{"code":"524126","title":"Direct Property and Casualty Insurance Carriers","slug":"direct-property-and-casualty-insurance-carriers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Claims Analyst, Development Program","description":"Job Description:\n\nClaims Analyst, Development Program\n\nJoin AXA XL's Claims team through our 12-month Claims Development Program, designed to help recent graduates build a robust foundation for a career in insurance claims. Through a combination of formal learning, on-the-job experience, and mentorship, you will develop core claims skills while gaining exposure to either Property or Casualty claims in a supportive and collaborative environment.\n\nAs a member of a Claims team, you will learn from experienced claims professionals, receive ongoing coaching and feedback, and gain hands-on experience supporting claims activities. The program is designed to accelerate your professional development while providing opportunities to build technical expertise, strengthen business acumen, and develop the skills needed for a successful career within AXA XL Claims.\n\nWhat you’ll be doing\n\nParticipate in a structured three-month learning program designed to build foundational knowledge of insurance, claims handling, policy interpretation, coverage analysis, AXA XL systems, and claims processes.\nFollowing the formal learning period, gain hands-on experience applying your knowledge through on-the-job training, mentorship, and real-world claims activities. Review assigned claims and supporting documentation to understand the facts, policy terms and coverage considerations, following established claims procedures and seeking guidance when needed.\nSupport the investigation and evaluation of claims by gathering relevant information, reviewing records and identifying questions or issues that require further input.\nMaintain accurate and timely claim records, documentation and system updates in accordance with internal guidelines, regulatory requirements and service standards.\nCommunicate clearly and professionally with policyholders, brokers, underwriters and other internal and external partners, providing updates and helping address routine questions.\nApply developing claims knowledge and sound judgment to resolve routine issues within established procedures, escalating more complex matters to experienced colleagues.\nCollaborate with colleagues, participate in training and seek feedback to build technical expertise, strengthen customer service and identify practical improvements to day-to-day claims handling.\n\nYou will report to a Claims Manager.\n\nWhat you will BRING\n\nWe’re looking for someone who has these abilities and skills:\n\nRequired Skills and Abilities:\n\nRecent graduates or candidates with limited professional experience are encouraged to apply.\n\nPeople Skills:\n\nAuthentic & Impactful Communication: Clear verbal and written communication skills, including the ability to explain information in a straightforward way and ask thoughtful questions.\nCross-Functional Collaboration: Ability to work effectively with claims colleagues, underwriters, brokers and other partners, contributing respectfully to shared goals in person and virtually.\nAgility: Curiosity, openness to feedback and willingness to build technical knowledge and develop through experience and a growth mindset.\nCustomer Centricity: Assists in basic customer service tasks, demonstrating an initial understanding of customer needs and expectations in the insurance sector.\nPerformance Excellence: Demonstrates a willingness to meet basic performance standards through personal effort, drive and accountability; and, with guidance, set goals and achieve consistent results.\n\nBusiness Skills:\n\nPrioritization: Initial exposure to allocating attention, effort and resources based on perceived value, importance, urgency and other customer and business factors.\nCustomer Service: Commitment to responsive, fair and professional service, with an understanding of the importance of balancing customer needs, policy requirements and business considerations.\nDigital literacy: Willingness to use claims systems, data and digital tools responsibly while continuing to build proficiency.\n\nTechnical Skills:\n\nProduct Knowledge: Basic understanding of insurance and claims, with an interest in building deep knowledge of your assigned product area and the insurance industry.\nClaims Lifecycle Management: Demonstrates limited understanding of claims lifecycle management, gaining initial exposure to handling claims under supervision. Assists with simple tasks such as claim intake and basic documentation, beginning to understand the importance of accurate record-keeping and compliance.\nClaims Investigation & Evaluation: Ability to review and scrutinize information, taking initial steps to assist with fair and accurate claim resolutions, seeking guidance when appropriate.\n\nDesired Skills and Abilities:\n\nDegrees in risk management, pre-law or business preferred\n\nWho WE are\n\nAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.\n\nHow? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.\n\nWith an innovative and flexible approach to risk solutions, we partner with those who move the world forward.\n\nLearn more at axaxl.com\n\nWhat we OFFER\n\nInclusion\n\nAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.\n\nFive Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.\nRobust support for Flexible Working Arrangements\nEnhanced family-friendly leave benefits\nNamed to the Diversity Best Practices Index\nSignatory to the UK Women in Finance Charter\n\nLearn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.\n\nTotal Rewards\n\nAXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.\n\nWe’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.\n\nSustainability\n\nAt AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.\n\nOur Pillars:\n\nValuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.\nAddressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.\nIntegrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.\nAXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.\n\nFor more information, please see Sustainability at AXA XL.\n\nThe U.S. base salary range for this position is USD 63,400 - 90,200.\n\nActual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.\n\nAt AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.","datePosted":"2026-10-28T11:52:57.840Z","dateModified":"2026-10-28T11:52:57.840Z","hiringOrganization":{"@type":"Organization","name":"Axa","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Exton","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3e7bec804c2974dae8669e89"},"url":"https://jobsearcher.com/jobs/3e7bec804c2974dae8669e89"}}