Technical Support Specialist

About the roleUltimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.Job ResponsibilitiesThink on your feet and resolve problems quicklyAnswer phone calls and respond to emailed tickets keeping the SLAMaintain lab environments for testing new updates to software and attempting to replicate issues and potential bugsMaintain documentation for products and trainingTroubleshoot technical problems in Windows and SQL ServerTroubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network FirewallsRequired SkillsExperience with PC Hardware troubleshootingStrong written, telephone, and personal communication skillsExcellent Customer Service soft skills and the ability to build and maintain customer relationshipsGrowth Mindset - Always LearningAdvanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016Experience with Network Protocols, Switches, and Firewall configurationWhat we Offer3 Weeks of PTO, Holidays, and Paid Volunteer DayGenerous Medical, Dental, and Vision plans with low premiumsPaid Parental LeaveCompany Sponsored Life Insurance401k with Company MatchSalary: $20-25 per hour, depending on experienceLocation: On-site, Charlotte, NC#LI-onsite#LI-Onsite#LI-OnsiteApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.About Quilt SoftwareEver wondered how your favorite local shops compete with the big guys? That's where we come in. We're Quilt Software, providing Main Street's unsung heroes - from quirky cheese shops to family-run jewelry stores - with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving!Notice - Employment Scams