General Manager

Company DescriptionJETSET Pilates® offers a dynamic and effective approach to Pilates, focusing on strengthening the body, elevating the mind, and fostering a supportive community. Our studios are high-energy spaces designed for transformation, where members experience accessible Pilates and authentic connections. At JETSET, we are dedicated to promoting mindfulness, intentional living, and overall well-being in an inclusive and inspiring environment.Role DescriptionThis is a full-time, on-site General Manager role based in Naples, FL. The General Manager is responsible for overseeing the daily operations of the studio, ensuring all systems and processes run smoothly, and fostering an exceptional client and team experience. Responsibilities include managing the studio team, promoting the JETSET Pilates® brand, monitoring performance metrics, and implementing strategies to achieve operational and revenue goals. The role involves a strong focus on leadership, customer service, and studio growth. The General Manager is expected to undergo the JETSET Pilates training program and instructs an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 20 classes each week. The General Manager is a multi-faceted role responsible for all aspects of studio performance and growth. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.QualificationsLeadership skills, including team management and development, coaching, and conflict resolutionSales and marketing experience, including the ability to identify trends and promote servicesOperational skills, including scheduling, financial management, and goal attainmentEnsure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.Ensure all client inquiries, issues, and concerns receive a positive and timely response.Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.Create, monitor, and maintain class and staff schedules.Maintain inventory for supplies, retail, and beverages as needed.Plan and host team meetings and social events.Passion for health, fitness, and well-being; prior experience in the fitness or wellness industry is a plus