Manager

Position Title: ManagerSalary Job Description:The Manager provides the General Manager full support in the overall operation of the restaurant, including the guest and manager/employee experience. Executes the systems, procedures, and The Kobe Way to grow sales, improve profitability and deliver on company initiatives.Starting base salary of $60,000 per year, plus eligibility for a performance-based Quarterly Bonus program with a target of 15% of the base salary.People Management:The Manager assists the General Manager in managing 60 to 80 hourly employees.The Manager upholds Kobe procedures and policies by reinforcing training and redirecting employees into alignment with store's targets and initiatives.They play an essential role in offering feedback on their store's employee performances to their General Manager. They may assist in conducting employee performance reviews in conjunction with their General Manager.All evaluations of hourly employees are overseen by the Director of Operations and COO for final approval.Essential Job Functions:Actively recruits for and hires talented and diverse employeesAssists the GM in identifying, training, and managing hourly employees to build a strong and effective team.Accurately forecasts the business and ensures manager/employee schedules are aligned with business needs and inventory and waste are in line.Implements and executes Kobe initiatives and roll-outs effectivelyAssists the GM in holding hourly employees accountable to deliver on results by executing The Kobe Way, upholding standards, and delivering operational effectivenessAssists in training and development of hourly staff and holds them accountable to execute on Kobe procedures and uphold Kobe standards.Helps in creating and maintaining the restaurant culture to drive engagementAssists the GM in meeting or exceeding restaurant targets (i.e. sales, profitability, labor, COGS, etc) as defined by the companyRestaurant operations expertise, including a thorough knowledge of all Kobe procedures outlined in the Kobe Handbooks, systems (i.e. Crunchtime, Opentable, Toast, etc), management tasks (i.e. Inventory, opening/closing procedures, scheduling, HR policies, etc), and standards (Quality Assurance, Secret Shopper, Manager checklists, etc). Managers may be assigned to either front-of-house or back-of-house. They should be knowledgeable of their area.Have a good understanding of how operational and financial controllables impact the business (sales, COGS, labor, dashboard, etc)Owns the guest experience; anticipates, responds to, and exceeds guest expectations; takes appropriate action to continually improve all areas of guest satisfactionSkilled in hourly employee identification and developmentExecutes the Kobe Way at their store through effective Kobe stand-ups, Employee meetings, training, and holding employees accountable.Key Leadership Behaviors:Consistently demonstrates all Kobe Core ValuesPeople LeadershipAbility to lead team to deliver resultsAbility to foster a high performance and engaged culture in the restaurantAbility to keep the team focused on key prioritiesAbility to delegate and get work done through others; empower managers to make decisionsSituational leadership (ability to adapt leadership style based on the situation and needs of individuals involved)Strong coaching skills (ability to set clear expectations, provide actionable feedback and manage performance)Strong communication skills (ability to communicate in a clear and concise manner)Values the opinions of others; actively listensRegularly shares positive feedback and recognitionStrong developer of talent with a clear succession plan in placeProblem SolvingAbility to think systematicallyAbility to recognize issues that require attention and provide effective solutionsAbility to adjust quickly to changing situationsAsk thoughtful, probing questions and actively listens to uncover themes and issuesResourcefulnessResiliencePersonal CharacteristicsDisplays high integrity; promotes brand valuesOrganized; prioritizes and manages time effectivelyOwnership mentality; self-motivated and drivenPleasant, approachable demeanorPassion for high operational and leadership standardsOptimistic and resilientQualifications:Education:High School Diploma (or equivalent) requiredCollege Degree preferred (Business, Hospitality Management, or related field)Key Qualifications (Training, Knowledge, and/or Certifications):At least 21 years of agePassion for the restaurant industryCasual dining or full service restaurant background preferredAbility to drive results through othersExcellent listening and communication skillsAbility to build strong relationshipsAbility to develop service improvement or culinary plans based on business and service resultsExperience creating schedules for hourly employeesHigh level of attention to detailSuccessful completion of federal, state, and/or locally recognized Food Safety certificationSuccessful completion of any federal, state, and/or local licensing requirements, as applicableProficient conflict resolution skillsExperience setting high standards and holding others accountable for meeting those standardsPhysical Demands:Constantly move about the restaurant on quarry tile, wood, and/or carpeting, both inside and outside (interacting with guests and employees, operating POS, etc.) for shifts lasting up to 10 hours or moreStationary office work (writing, typing, phone calls, etc.) up to 1 hour at a timeFrequently bend, twist, kneel, crouch, squat, and balance neck while performing other manual tasksTasting/smelling when checking food/drinksRegularly work in cold storage areas as well as hot kitchen/grill areas, for inventory, maintenance, cleaning, product review and retrievalAscend/descend ladder, step stool, stairs, occasionallyPush/pull up to 200 lbs., using hand card, occasionallyLift items, including overhead up to 60lbs, occasionallyFrequently reaches, grabs, lifts, moves, and/or carries items weighing up to 60 lbs. various distances throughout the restaurant, as necessaryKobe is committed to making reasonable accommodations for individuals with disabilities consistent with the requirements of federal, state, and local laws and regulations.Work schedule10 hour shift12 hour shiftWeekend availabilityHolidaysDay shiftNight shiftSupplemental payBonus payBenefitsFlexible schedulePaid time offHealth insuranceDental insuranceVision insuranceLife insurance401(k)401(k) matchingReferral programEmployee discountPaid trainingProfit sharingMileage reimbursement