{"schemaVersion":"jobsearcher.job.v1","id":"3de7120362ab07952fe82701","url":"https://jobsearcher.com/jobs/3de7120362ab07952fe82701","canonicalUrl":"https://jobsearcher.com/jobs/3de7120362ab07952fe82701","title":"First Shift CSR","description":"Are you an experienced customer service professional, then Vertical Cold Storage is looking for you to join our team as a Customer Service Representative!\n\nVertical Cold Storage is a leader in our industry, as well as an employer of choice because not only do we offer a competitive wage, but we offer a competitive benefits package that includes health and welfare benefits, 401k match, PTO, referral bonus and more.\n\nWhy Vertical Cold Storage needs you:\nWe need you to be responsible for customer satisfaction of assigned account activity ensuring transactions are processed accurately, timely, and within the Vertical Cold Storage established processes and procedures.\n\nEssential Duties and Responsibilities:\nAct as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to all inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Report any customer feedback to management including any sign of dissatisfaction.\nCheck drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule.\nEnsure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions.\nFinalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system.\nValidate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.\nEnsure product is allocated to orders in line with customer’s instructions and have been properly processed and shipped from WMS system.\nFollow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on Vertical Cold Storage established tariff rates and any negotiated rates in effect for the customer.\nResolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution.\nPrepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.\nOperate multiple phone line system ensuring expedient and courteous response.\nMaintain inter and intra-departmental workflow by fostering a spirit of cooperation.\nMaintain a safe working environment by following safety rules and regulations.\nSupport assigned duties of management to assist in the business of the facility\n\nJob Qualifications - Education and Experience:\nHigh school diploma or its equivalent\n2-3 years customer service or warehouse office experience\nPrior warehouse/distribution experience preferred\nStrong computer skills in Word, Excel, Outlook\nAttention to detail\nProblem solving abilities\nExcellent communication skills with ability to read and write English\n\nPhysical Requirements:\nAbility to sit for extended periods of time\nFrequently required to bend, twist, use hands to finger, reach with hands and arms.\nOccasional lifting of up to 20 pounds\nVertical Cold Storage is an EOE/M/F/D/V\nDrug Free Workplace","company":"Vertical Cold Storage","rawCompany":"vertical cold storage","city":"Pendleton","state":"IN","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:11:46.209Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-5071.00","title":"Shipping, Receiving, and Inventory Clerks","slug":"shipping-receiving-and-inventory-clerks"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"493110","title":"General Warehousing and Storage","slug":"general-warehousing-and-storage"},{"code":"493120","title":"Refrigerated Warehousing and Storage","slug":"refrigerated-warehousing-and-storage"},{"code":"424490","title":"Other Grocery and Related Products Merchant Wholesalers","slug":"other-grocery-and-related-products-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"First Shift CSR","description":"Are you an experienced customer service professional, then Vertical Cold Storage is looking for you to join our team as a Customer Service Representative!\n\nVertical Cold Storage is a leader in our industry, as well as an employer of choice because not only do we offer a competitive wage, but we offer a competitive benefits package that includes health and welfare benefits, 401k match, PTO, referral bonus and more.\n\nWhy Vertical Cold Storage needs you:\nWe need you to be responsible for customer satisfaction of assigned account activity ensuring transactions are processed accurately, timely, and within the Vertical Cold Storage established processes and procedures.\n\nEssential Duties and Responsibilities:\nAct as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to all inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Report any customer feedback to management including any sign of dissatisfaction.\nCheck drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule.\nEnsure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions.\nFinalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system.\nValidate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.\nEnsure product is allocated to orders in line with customer’s instructions and have been properly processed and shipped from WMS system.\nFollow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on Vertical Cold Storage established tariff rates and any negotiated rates in effect for the customer.\nResolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution.\nPrepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.\nOperate multiple phone line system ensuring expedient and courteous response.\nMaintain inter and intra-departmental workflow by fostering a spirit of cooperation.\nMaintain a safe working environment by following safety rules and regulations.\nSupport assigned duties of management to assist in the business of the facility\n\nJob Qualifications - Education and Experience:\nHigh school diploma or its equivalent\n2-3 years customer service or warehouse office experience\nPrior warehouse/distribution experience preferred\nStrong computer skills in Word, Excel, Outlook\nAttention to detail\nProblem solving abilities\nExcellent communication skills with ability to read and write English\n\nPhysical Requirements:\nAbility to sit for extended periods of time\nFrequently required to bend, twist, use hands to finger, reach with hands and arms.\nOccasional lifting of up to 20 pounds\nVertical Cold Storage is an EOE/M/F/D/V\nDrug Free Workplace","datePosted":"2026-04-14T11:11:46.209Z","dateModified":"2026-04-14T11:11:46.209Z","hiringOrganization":{"@type":"Organization","name":"Vertical Cold Storage","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pendleton","addressRegion":"IN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3de7120362ab07952fe82701"},"url":"https://jobsearcher.com/jobs/3de7120362ab07952fe82701"}}