Operations Supervisor

Company OverviewAs a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!Job OverviewMaersk Ground Freight (MGF) offers transportation services like FTL, LTL, brokerage, cross‑border trucking, groupage, and sortation hubs, connecting Maersk or customer warehouses or depots or cross‑dock/consolidation/deconsolidation facilities through a robust network.Key ResponsibilitiesDevelop and maintain relations with vendors, stores, independent contractors.Ensure follow up on shipping discrepancies, damaged goods and in‑home damage claims.Dispatch trucks using GPS technology.Oversee in‑home delivery for customers.Maintain monthly operating reports that include statistics and customer service scores.Oversee Customer Service Representatives and Routers.Attendance and punctuality are essential functions of the job.Directly supervise hourly on‑site staff who handle day‑to‑day operations in data entry, customer service, order processing and delivery.Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.Train employees; plan, assign and direct work; reward and provide direction employees; address complaints and resolve problems.Skills & CompetenciesFlexible work schedule.Must be self‑motivated to work with little supervision.Excellent attendance record.Positive attitude and ability to work with others.Good communication skills.Excellent customer service skills.Education & ExperienceBachelor’s Degree preferred.5+ years of experience in Logistics, Supply Chain or related field.Excellent problem‑solving skills.Good time‑management skills.Experience working in a manufacturing environment.Experience in a supervisory role including performance reviews of direct reports.Company BenefitsMedical, Dental, Vision.401(k) + Company Match.Employee Assistance Program.Paid Time Off.Flexible Work Schedules (when possible).And more.Pay Range: $65,000–$70,000 per year. The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.Equal Opportunity EmployerMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information or any other characteristic protected by applicable law.We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position or to perform a job, please contact us by emailing accommodationrequests@maersk.com. #J-18808-Ljbffr