{"schemaVersion":"jobsearcher.job.v1","id":"3dd44eefc73e248c8222a72c","url":"https://jobsearcher.com/jobs/3dd44eefc73e248c8222a72c","canonicalUrl":"https://jobsearcher.com/jobs/3dd44eefc73e248c8222a72c","title":"Technical Support Representative","description":"General Characteristics\nResponsible for responding to inquiries and providing information to customers calling into a service hotline.\nRecords all customer contact information in a call log. Evaluates situation, determines appropriate response\nand escalates to designated specialist/resource for resolution of customer’s problem or complaint. Tracks\nissues escalated for resolution to ensure customer receives a timely response. Must have knowledge of the\nenterprise’s business/products and demonstrate strong customer focused skills.\nDimensions\nEducation:\nAssociate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information\nSystems, Business Administration, or other related field. Or equivalent work experience.\nExperience:\n0 to 2 years of related work experience.\nComplexity:\nLearner/entry level role. Provides customer hotline services of low to medium complexity. Functions, somewhat\nindependently, under general direction of more senior customer service representatives, supervisors or\nmanagers. Generally follows documented procedures and checklists.\n\nJob Type: Contract\n\nPay: From $15.00 per hour\n\nSchedule:\n* 8 hour shift\n\nExperience:\n* Customer service: 1 year (Required)\n\nWork Location: On the road","company":"Tech Army","rawCompany":"tech army","city":"Ocoee","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-29T09:34:52.574Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"General Characteristics\nResponsible for responding to inquiries and providing information to customers calling into a service hotline.\nRecords all customer contact information in a call log. Evaluates situation, determines appropriate response\nand escalates to designated specialist/resource for resolution of customer’s problem or complaint. Tracks\nissues escalated for resolution to ensure customer receives a timely response. Must have knowledge of the\nenterprise’s business/products and demonstrate strong customer focused skills.\nDimensions\nEducation:\nAssociate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information\nSystems, Business Administration, or other related field. Or equivalent work experience.\nExperience:\n0 to 2 years of related work experience.\nComplexity:\nLearner/entry level role. Provides customer hotline services of low to medium complexity. Functions, somewhat\nindependently, under general direction of more senior customer service representatives, supervisors or\nmanagers. Generally follows documented procedures and checklists.\n\nJob Type: Contract\n\nPay: From $15.00 per hour\n\nSchedule:\n* 8 hour shift\n\nExperience:\n* Customer service: 1 year (Required)\n\nWork Location: On the road","datePosted":"2026-08-29T09:34:52.574Z","dateModified":"2026-08-29T09:34:52.574Z","hiringOrganization":{"@type":"Organization","name":"Tech Army","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ocoee","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3dd44eefc73e248c8222a72c"},"url":"https://jobsearcher.com/jobs/3dd44eefc73e248c8222a72c"}}