{"schemaVersion":"jobsearcher.job.v1","id":"3dcc4f6d55564c6de71b49a5","url":"https://jobsearcher.com/jobs/3dcc4f6d55564c6de71b49a5","canonicalUrl":"https://jobsearcher.com/jobs/3dcc4f6d55564c6de71b49a5","title":"Customer Service Representative","description":"We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.\nOur ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.\nUltimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.\nOffice address: Both Locations, primary is Mission St.\n447 Sutter St., San Francisco, CA 94108\n1875 Mission St., San Francisco, CA 94103\nEmployment is contingent on successfully obtaining a CA Finger Rolling Certificate\nResponsibilities\nManage large amounts of incoming phone calls\nGenerate sales leads\nIdentify and assess customers’ needs to achieve satisfaction\nBuild sustainable relationships and trust with customer accounts through open and interactive communication\nProvide accurate, valid and complete information by using the right methods/tools\nMeet personal/customer service team sales targets and call handling quotas\nHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution\nKeep records of customer interactions, process customer accounts and file documents\nFollow communication procedures, guidelines and policies\nTake the extra mile to engage customers\nAid with mail room operations such as packaging, shipping and receiving mail\nAssist with walk in fingerprinting servicing clients\nand other duties as assigned.\nRequirements and Skills\nProven work experience as a customer service rep or sales support associate\nProficiency with MS Office Suite, particularly MS Excel\nIn-depth understanding of sales principles and customer service practices\nExcellent communication skills\nAnalytical and multitasking skills\nTeamwork and motivational skills\nJob Type: Full-time\nPay: $18.67 - $20.00 per hour\nExpected hours: 40 per week\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nShift:\n8 hour shift\nDay shift\nApplication Question(s):\nDo you consider yourself tech-savvy?\nExperience:\nCustomer service: 2 years (Required)\nLanguage:\nEnglish (Required)\nAbility to Commute:\nSan Francisco, CA 94103 (Required)\nAbility to Relocate:\nSan Francisco, CA 94103: Relocate before starting work (Required)\nWork Location: In person","company":"Postscan Mail","rawCompany":"postscan mail","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:47:25.509Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.\nOur ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.\nUltimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.\nOffice address: Both Locations, primary is Mission St.\n447 Sutter St., San Francisco, CA 94108\n1875 Mission St., San Francisco, CA 94103\nEmployment is contingent on successfully obtaining a CA Finger Rolling Certificate\nResponsibilities\nManage large amounts of incoming phone calls\nGenerate sales leads\nIdentify and assess customers’ needs to achieve satisfaction\nBuild sustainable relationships and trust with customer accounts through open and interactive communication\nProvide accurate, valid and complete information by using the right methods/tools\nMeet personal/customer service team sales targets and call handling quotas\nHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution\nKeep records of customer interactions, process customer accounts and file documents\nFollow communication procedures, guidelines and policies\nTake the extra mile to engage customers\nAid with mail room operations such as packaging, shipping and receiving mail\nAssist with walk in fingerprinting servicing clients\nand other duties as assigned.\nRequirements and Skills\nProven work experience as a customer service rep or sales support associate\nProficiency with MS Office Suite, particularly MS Excel\nIn-depth understanding of sales principles and customer service practices\nExcellent communication skills\nAnalytical and multitasking skills\nTeamwork and motivational skills\nJob Type: Full-time\nPay: $18.67 - $20.00 per hour\nExpected hours: 40 per week\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nShift:\n8 hour shift\nDay shift\nApplication Question(s):\nDo you consider yourself tech-savvy?\nExperience:\nCustomer service: 2 years (Required)\nLanguage:\nEnglish (Required)\nAbility to Commute:\nSan Francisco, CA 94103 (Required)\nAbility to Relocate:\nSan Francisco, CA 94103: Relocate before starting work (Required)\nWork Location: In person","datePosted":"2026-04-12T20:47:25.509Z","dateModified":"2026-04-12T20:47:25.509Z","hiringOrganization":{"@type":"Organization","name":"Postscan Mail","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3dcc4f6d55564c6de71b49a5"},"url":"https://jobsearcher.com/jobs/3dcc4f6d55564c6de71b49a5"}}