{"schemaVersion":"jobsearcher.job.v1","id":"3dbc0cdd9d2f7eeff6a4f9ef","url":"https://jobsearcher.com/jobs/3dbc0cdd9d2f7eeff6a4f9ef","canonicalUrl":"https://jobsearcher.com/jobs/3dbc0cdd9d2f7eeff6a4f9ef","title":"Creative Operations Knowledge Migration Intern","description":"Smartly is looking for a Creative Operations Knowledge Migration Intern to support our Creative Operations team during an upcoming product and workflow migration.In this role, you’ll help ensure the operational documentation, knowledge resources, communications, and training materials needed for the migration are accurate, complete, accessible, and ready for use across teams. You’ll work cross-functionally with Product, Process, Training, and Workflow Owners to translate operational changes into clear, practical resources that support a successful migration.This is a great opportunity for someone interested in creative operations, knowledge management, communications, instructional design, or technical writing to gain hands-on experience supporting a large-scale operational change.As a Creative Operations Knowledge Migration Intern, you will…Support the development and organization of operational documentation and knowledge resources for an upcoming product and workflow migrationTranslate operational changes into clear knowledge articles, process guides, FAQs, job aids, and other reference materialsPartner with Product, Process, Training, and Workflow Owners to gather and validate informationReview and audit existing documentation for accuracy, completeness, and accessibilityIdentify content gaps and help ensure documentation is ready ahead of key migration milestonesSupport content governance and help maintain consistency across resourcesTrack documentation, communication, and training dependenciesHelp coordinate and schedule training sessions across relevant teamsSupport migration-readiness tracking and provide updates on documentation and training progressAssist with additional communications and operational-readiness initiatives as neededWe are looking for you if you…Have an interest in or experience with instructional design, communications, technical writing, training, knowledge management, or a related areaHave strong writing and editing skillsAre highly organized and detail-orientedHave strong verbal and written presentation skillsCan simplify complex information and turn it into clear, accessible resourcesAre comfortable coordinating with multiple stakeholders and managing competing prioritiesTake initiative and follow through on tasksAre eager to learn about creative operations, product migrations, and change managementAre comfortable working in a fast-paced, cross-functional environmentWhat you’ll gain…Practical experience in creative operations and knowledge managementExposure to product and workflow migration initiativesExperience creating and governing operational documentationCross-functional project coordination experienceThe ability to translate complex information into clear and practical resourcesExperience tracking documentation and training dependenciesPractice identifying content gaps and supporting migration readinessExposure to training coordination and change-adoption efforts across teamsThis internship will be approximately 30 hours per week from October 6 through December 17, 2026.About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.Visit Smartly to learn more.The processing of your information is described in our Candidate Privacy Notice.","company":"Smartly","rawCompany":"smartly","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-09-11T09:15:52.872Z","occupations":[{"code":"13-1161.00","title":"Market Research Analysts and Marketing Specialists","slug":"market-research-analysts-and-marketing-specialists"},{"code":"27-3042.00","title":"Technical Writers","slug":"technical-writers"},{"code":"25-9031.00","title":"Instructional Coordinators","slug":"instructional-coordinators"}],"industries":[{"code":"541810","title":"Advertising Agencies","slug":"advertising-agencies"},{"code":"541890","title":"Other Services Related to Advertising","slug":"other-services-related-to-advertising"},{"code":"541820","title":"Public Relations Agencies","slug":"public-relations-agencies"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Creative Operations Knowledge Migration Intern","description":"Smartly is looking for a Creative Operations Knowledge Migration Intern to support our Creative Operations team during an upcoming product and workflow migration.In this role, you’ll help ensure the operational documentation, knowledge resources, communications, and training materials needed for the migration are accurate, complete, accessible, and ready for use across teams. You’ll work cross-functionally with Product, Process, Training, and Workflow Owners to translate operational changes into clear, practical resources that support a successful migration.This is a great opportunity for someone interested in creative operations, knowledge management, communications, instructional design, or technical writing to gain hands-on experience supporting a large-scale operational change.As a Creative Operations Knowledge Migration Intern, you will…Support the development and organization of operational documentation and knowledge resources for an upcoming product and workflow migrationTranslate operational changes into clear knowledge articles, process guides, FAQs, job aids, and other reference materialsPartner with Product, Process, Training, and Workflow Owners to gather and validate informationReview and audit existing documentation for accuracy, completeness, and accessibilityIdentify content gaps and help ensure documentation is ready ahead of key migration milestonesSupport content governance and help maintain consistency across resourcesTrack documentation, communication, and training dependenciesHelp coordinate and schedule training sessions across relevant teamsSupport migration-readiness tracking and provide updates on documentation and training progressAssist with additional communications and operational-readiness initiatives as neededWe are looking for you if you…Have an interest in or experience with instructional design, communications, technical writing, training, knowledge management, or a related areaHave strong writing and editing skillsAre highly organized and detail-orientedHave strong verbal and written presentation skillsCan simplify complex information and turn it into clear, accessible resourcesAre comfortable coordinating with multiple stakeholders and managing competing prioritiesTake initiative and follow through on tasksAre eager to learn about creative operations, product migrations, and change managementAre comfortable working in a fast-paced, cross-functional environmentWhat you’ll gain…Practical experience in creative operations and knowledge managementExposure to product and workflow migration initiativesExperience creating and governing operational documentationCross-functional project coordination experienceThe ability to translate complex information into clear and practical resourcesExperience tracking documentation and training dependenciesPractice identifying content gaps and supporting migration readinessExposure to training coordination and change-adoption efforts across teamsThis internship will be approximately 30 hours per week from October 6 through December 17, 2026.About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.Visit Smartly to learn more.The processing of your information is described in our Candidate Privacy Notice.","datePosted":"2026-09-11T09:15:52.872Z","dateModified":"2026-09-11T09:15:52.872Z","hiringOrganization":{"@type":"Organization","name":"Smartly","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3dbc0cdd9d2f7eeff6a4f9ef"},"url":"https://jobsearcher.com/jobs/3dbc0cdd9d2f7eeff6a4f9ef"}}