{"schemaVersion":"jobsearcher.job.v1","id":"3d9878c98ec5382c034b3d2a","url":"https://jobsearcher.com/jobs/3d9878c98ec5382c034b3d2a","canonicalUrl":"https://jobsearcher.com/jobs/3d9878c98ec5382c034b3d2a","title":"Implementation Consultant, Scheduling","description":"About First Due\nFirst Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.\nJob Title: Implementation Consultant, Scheduling\nLocation: Remote - US Only\nCountry: United States\nDepartment: Professional Services\nReports To: Manager, Implementation Consulting\nPosition Type: Full-Time\nSalary: $80,000\nJob Summary:\nThe Implementation Consultant, Scheduling owns the configuration, deployment, and customer enablement of First Due's Scheduling module across the full customer base and all delivery segments. Scheduling is one of First Due's most configuration-intensive modules. The role demands deep command of public safety staffing rules, including shift structures, minimum staffing, rank-for-rank overtime and callback hierarchies, Kelly cycles, trades, and certification and qualification tracking. This role is accountable for translating an agency's staffing policy into a correct, maintainable First Due configuration and for the quality of the customer's training and go-live experience.\nKey Responsibilities:\nModule configuration and delivery\nConfigure the Scheduling module to match each agency's staffing policy, including shift patterns and rotations, minimum staffing and roster rules, overtime and callback hierarchies, trades and leave, and certification and qualification requirements.\nLead requirements-gathering sessions to capture an agency's current staffing practices, contractual rules, and payroll interfaces, and convert them into a documented configuration plan.\nValidate configurations against real agency scenarios before go-live, including peak-staffing, holiday, and exception conditions.\nSupport payroll export and timekeeping integration requirements where Scheduling feeds downstream systems.\nProject execution and product partnership\nPartner with the assigned Implementation Manager to deliver Scheduling milestones on plan, surfacing risks early.\nMaintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane.\nServe as the Scheduling subject matter expert on assigned projects across segments.\nSurface product gaps, defects, and field-driven enhancement requests for Scheduling to the Team Manager and Product organization.\nQualifications:\nThree or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent experience administering public safety scheduling or workforce management systems.\nStrong public safety industry knowledge, including fire and EMS shift structures, staffing models, and operational scheduling practices.\nDemonstrated working knowledge of complex scheduling rules, including minimum staffing, overtime and callback hierarchies, Kelly cycles, trades, and qualification-based assignment.\nExperience translating policy or contractual requirements into software configuration.\nStrong organizational skills with the ability to manage multiple concurrent customer projects.\nExcellent communication, training delivery, and stakeholder engagement skills.\nExperience with Rocketlane or a comparable professional services delivery platform.\nWorking knowledge of Microsoft products, including Microsoft 365 (Outlook, Teams, Word, and Excel).\nPreferred Qualifications:\nDirect experience as a fire or EMS scheduling or staffing officer, telecommunications supervisor, or comparable agency role.\nHands-on experience with public safety scheduling platforms.\nFamiliarity with payroll and timekeeping systems and scheduling-to-payroll data flows.\nWorking knowledge of Salesforce, including account data hygiene and project handoff from sales.\nPMP, ITIL, or equivalent professional certification.\nDirect hands-on experience with Rocketlane.\nFor US-based Roles\nAll applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.\n\nPhysical Demands and Work Environment\nThis role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.\n\nWorking at First Due\nFirst Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.\n\nIf you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.\n\nFirst Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.\n\nWhen you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy.","company":"First Due","rawCompany":"first due","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T17:42:05.558Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Consultant, Scheduling","description":"About First Due\nFirst Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.\nJob Title: Implementation Consultant, Scheduling\nLocation: Remote - US Only\nCountry: United States\nDepartment: Professional Services\nReports To: Manager, Implementation Consulting\nPosition Type: Full-Time\nSalary: $80,000\nJob Summary:\nThe Implementation Consultant, Scheduling owns the configuration, deployment, and customer enablement of First Due's Scheduling module across the full customer base and all delivery segments. Scheduling is one of First Due's most configuration-intensive modules. The role demands deep command of public safety staffing rules, including shift structures, minimum staffing, rank-for-rank overtime and callback hierarchies, Kelly cycles, trades, and certification and qualification tracking. This role is accountable for translating an agency's staffing policy into a correct, maintainable First Due configuration and for the quality of the customer's training and go-live experience.\nKey Responsibilities:\nModule configuration and delivery\nConfigure the Scheduling module to match each agency's staffing policy, including shift patterns and rotations, minimum staffing and roster rules, overtime and callback hierarchies, trades and leave, and certification and qualification requirements.\nLead requirements-gathering sessions to capture an agency's current staffing practices, contractual rules, and payroll interfaces, and convert them into a documented configuration plan.\nValidate configurations against real agency scenarios before go-live, including peak-staffing, holiday, and exception conditions.\nSupport payroll export and timekeeping integration requirements where Scheduling feeds downstream systems.\nProject execution and product partnership\nPartner with the assigned Implementation Manager to deliver Scheduling milestones on plan, surfacing risks early.\nMaintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane.\nServe as the Scheduling subject matter expert on assigned projects across segments.\nSurface product gaps, defects, and field-driven enhancement requests for Scheduling to the Team Manager and Product organization.\nQualifications:\nThree or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent experience administering public safety scheduling or workforce management systems.\nStrong public safety industry knowledge, including fire and EMS shift structures, staffing models, and operational scheduling practices.\nDemonstrated working knowledge of complex scheduling rules, including minimum staffing, overtime and callback hierarchies, Kelly cycles, trades, and qualification-based assignment.\nExperience translating policy or contractual requirements into software configuration.\nStrong organizational skills with the ability to manage multiple concurrent customer projects.\nExcellent communication, training delivery, and stakeholder engagement skills.\nExperience with Rocketlane or a comparable professional services delivery platform.\nWorking knowledge of Microsoft products, including Microsoft 365 (Outlook, Teams, Word, and Excel).\nPreferred Qualifications:\nDirect experience as a fire or EMS scheduling or staffing officer, telecommunications supervisor, or comparable agency role.\nHands-on experience with public safety scheduling platforms.\nFamiliarity with payroll and timekeeping systems and scheduling-to-payroll data flows.\nWorking knowledge of Salesforce, including account data hygiene and project handoff from sales.\nPMP, ITIL, or equivalent professional certification.\nDirect hands-on experience with Rocketlane.\nFor US-based Roles\nAll applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.\n\nPhysical Demands and Work Environment\nThis role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.\n\nWorking at First Due\nFirst Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.\n\nIf you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.\n\nFirst Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.\n\nWhen you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy.","datePosted":"2026-08-03T17:42:05.558Z","dateModified":"2026-08-03T17:42:05.558Z","hiringOrganization":{"@type":"Organization","name":"First Due","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3d9878c98ec5382c034b3d2a"},"url":"https://jobsearcher.com/jobs/3d9878c98ec5382c034b3d2a"}}