Operations - Assistant General Manager - Seaire Lagoon

Reinvent Your Day OutdoorsMetroLagoons transforms everyday life into a vacation. With five resort-style lagoons across Florida, guests enjoy thrilling water adventures, swim-up bars, cabanas, and community events—creating spaces where families connect, friends celebrate, and every visit feels like a sun-soaked escape filled with fun, relaxation, and unforgettable memories.In addition to managing the park and team members, this person will be involved in the set up and launch of Seaire Lagoon, with a planned soft opening.SummaryThe Assistant General Manager, under direction of the General Manager, is responsible for directing all facility operations to include:Developing and directing strategic planning efforts; Maximizing sales while monitoring and controlling expenses to meet planned operating profits; Creating and executing strategic business plans, promotions, and productivity targets; Assisting with the development of annual budgets and marketing programs, recruitment efforts and training all employees in accordance with established costs, procedures, and staffing needs; Providing strong leadership and opportunities for overall facility growth and individual skill enhancementResponsibilitiesAssist in creating SOPs, including written policies and procedures for all facility services, administration, and maintenanceCoordinate with General Manager on a monthly and yearly basis regarding management reports, outlining key facility statistics and a summary of daily operationsInitiate constant communication and collaboration with various ancillary departments within the venue to ensure smooth and efficient operationResponsible for cash handling policies and proceduresEnsure accurate facility maintenance procedures and checklists through routine preventative maintenance and repairEnsure the staff is fully knowledgeable of the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshopsEnsure appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Ensures fiscal responsibility through efficient scheduling of facility staying within budgetary guidelinesAssess all employees’ progress continually; coach employees with positive reinforcement, and discipline, when necessary, fairly and consistently; participates in annual performance evaluationsSupervise and follow up on guest requests and commentsDirect and oversee all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitabilityMaintain cooperation and teamwork throughout the facility, placing a high emphasis on owner service and satisfactionIdentify, evaluate, and resolve problems in a timely manner, utilizing innovative ideas and sound judgmentEnsure compliance with all licensing and health requirementsQualificationsHS Diploma or equivalent (required); college degree preferredMinimum of 3-5 years operational management experience in a large facility Must be available to work mornings, evenings, weekends and holidays. (Shifts will vary)Excellent customer service skills Efficient, well organized, strong work ethic. Be able to handle a variety of duties simultaneouslyProfessional manner, discretion, and appearance Strong verbal and written communication skills Proficient in appropriate computer skills and office equipment BenefitsMedical/Dental/Vision, 401(k), Disability, life, Employee Discount Program, including Lagoon entry, F&B/Merchandise discounts, and more!E.O.E. MetroLagoons does not discriminate on the basis of age, gender, race, nationality, religion, sexual orientation, or any other class protected by law.