{"schemaVersion":"jobsearcher.job.v1","id":"3d3d6e5065aa082f80dfb2aa","url":"https://jobsearcher.com/jobs/3d3d6e5065aa082f80dfb2aa","canonicalUrl":"https://jobsearcher.com/jobs/3d3d6e5065aa082f80dfb2aa","title":"AV/UC Support Specialist","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nAV/UC Support Specialist\r\nFull Time Professional Washington, DC, US\r\n2 days ago Requisition ID: 1273\r\nPosition Summary\r\nThis position is ONSITE in Washington, D.C.\r\nNCC is seeking an AV/UC Support Specialist to support the CFTC, a world class financial agency engaged in policy and governance with impacts at all levels of the United States government. Those working for the organization are dedicated, demanding, and fair. This position will provide direct customer service and technology support to all guests, users, and executive staff. This role is in a high energy environment and has significant growth and professional development opportunities.\r\nEssential Duties and Responsibilities\r\nPerforms moderately complex technical functions in support of audio visual and video teleconferencing infrastructure such as set up, operation, maintenance, configuration, modification, functionality enhancement, circuit testing, calibration and troubleshooting of components and systems.\r\nSetup and breakdown of all special events/corporate meetings.\r\nDaily system testing to insure equipment and room functionality.\r\nPerforms remote testing for local and regional offices.\r\nProvides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs.\r\nWorks from schematics, diagrams, written and verbal instructions.\r\nDiagnoses and isolates malfunctions, and makes necessary repairs.\r\nRepairs or modifies equipment returned by operational users; video teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills.\r\nTest new software releases for audio visual and video teleconferencing devices to ensure interoperability with existing infrastructure; supports monthly maintenance window activities.\r\nSupports change and configuration management and associated documentation requirements.\r\nMaintains current knowledge of relevant audio-visual technologies as assigned.\r\nParticipates in special projects as required.\r\nReview and research new video technologies for the future network requirements and technology updates.\r\nUtilize ticket system for daily ticket requirements, maintenance activities and the creation of Change Requests and Knowledge management artifacts.\r\nCertify and test all new tactical deployable VTC systems to ensure compliance with policies/procedures.\r\nVideo Teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills.\r\nExpert level Knowledge of H323 Protocol Stack.\r\nKnowledge and hands on experience with Professional Video Production Software and hardware.\r\nWorking knowledge of Adobe Premiere and After Effects with the ability to produce cinematic visual effects and motion graphics.\r\nExperience in working in a team environment to support studio and live video production initiatives.\r\nProvide backup support for Telephony team support.\r\nParticipates in engineering projects/efforts as tasked by management.\r\nMinimum Qualifications\r\nAbility to obtain and maintain a Public Trust government security clearance (must be able to pass a criminal background check and credit check).\r\n4+ years of related experience.\r\nStrong experience with Zoom Communication products and MS Teams services.\r\nExcellent knowledge and experience with Crestron Toolbox.\r\nExperience with Tier 2 support, as well as troubleshooting and resolving issues promptly.\r\nAbility to understand and communicate with the client regarding Broadcast and AV systems, equipment, or related technical issues.\r\nAbility to assure maximum system uptime, component patching, alarm resolution and disaster recovery-continued operation planning\r\nKnowledge of new and emerging technologies and their potential application on client engagements.\r\nExcellent client management skills; can effectively set and manage customer expectations.\r\nUnderstand how to communicate difficult/sensitive information tactfully.\r\nJ-18808-Ljbffr","company":"Automatic Data Processing","rawCompany":"automatic data processing","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-11-01T12:56:29.508Z","occupations":[{"code":"27-4011.00","title":"Audio and Video Technicians","slug":"audio-and-video-technicians"},{"code":"27-4099.00","title":"Media and Communication Equipment Workers, All Other","slug":"media-and-communication-equipment-workers-all-other"},{"code":"27-4012.00","title":"Broadcast Technicians","slug":"broadcast-technicians"}],"industries":[{"code":"512191","title":"Teleproduction and Other Postproduction Services","slug":"teleproduction-and-other-postproduction-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"238210","title":"Electrical Contractors and Other Wiring Installation Contractors","slug":"electrical-contractors-and-other-wiring-installation-contractors"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"AV/UC Support Specialist","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nAV/UC Support Specialist\r\nFull Time Professional Washington, DC, US\r\n2 days ago Requisition ID: 1273\r\nPosition Summary\r\nThis position is ONSITE in Washington, D.C.\r\nNCC is seeking an AV/UC Support Specialist to support the CFTC, a world class financial agency engaged in policy and governance with impacts at all levels of the United States government. Those working for the organization are dedicated, demanding, and fair. This position will provide direct customer service and technology support to all guests, users, and executive staff. This role is in a high energy environment and has significant growth and professional development opportunities.\r\nEssential Duties and Responsibilities\r\nPerforms moderately complex technical functions in support of audio visual and video teleconferencing infrastructure such as set up, operation, maintenance, configuration, modification, functionality enhancement, circuit testing, calibration and troubleshooting of components and systems.\r\nSetup and breakdown of all special events/corporate meetings.\r\nDaily system testing to insure equipment and room functionality.\r\nPerforms remote testing for local and regional offices.\r\nProvides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs.\r\nWorks from schematics, diagrams, written and verbal instructions.\r\nDiagnoses and isolates malfunctions, and makes necessary repairs.\r\nRepairs or modifies equipment returned by operational users; video teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills.\r\nTest new software releases for audio visual and video teleconferencing devices to ensure interoperability with existing infrastructure; supports monthly maintenance window activities.\r\nSupports change and configuration management and associated documentation requirements.\r\nMaintains current knowledge of relevant audio-visual technologies as assigned.\r\nParticipates in special projects as required.\r\nReview and research new video technologies for the future network requirements and technology updates.\r\nUtilize ticket system for daily ticket requirements, maintenance activities and the creation of Change Requests and Knowledge management artifacts.\r\nCertify and test all new tactical deployable VTC systems to ensure compliance with policies/procedures.\r\nVideo Teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills.\r\nExpert level Knowledge of H323 Protocol Stack.\r\nKnowledge and hands on experience with Professional Video Production Software and hardware.\r\nWorking knowledge of Adobe Premiere and After Effects with the ability to produce cinematic visual effects and motion graphics.\r\nExperience in working in a team environment to support studio and live video production initiatives.\r\nProvide backup support for Telephony team support.\r\nParticipates in engineering projects/efforts as tasked by management.\r\nMinimum Qualifications\r\nAbility to obtain and maintain a Public Trust government security clearance (must be able to pass a criminal background check and credit check).\r\n4+ years of related experience.\r\nStrong experience with Zoom Communication products and MS Teams services.\r\nExcellent knowledge and experience with Crestron Toolbox.\r\nExperience with Tier 2 support, as well as troubleshooting and resolving issues promptly.\r\nAbility to understand and communicate with the client regarding Broadcast and AV systems, equipment, or related technical issues.\r\nAbility to assure maximum system uptime, component patching, alarm resolution and disaster recovery-continued operation planning\r\nKnowledge of new and emerging technologies and their potential application on client engagements.\r\nExcellent client management skills; can effectively set and manage customer expectations.\r\nUnderstand how to communicate difficult/sensitive information tactfully.\r\nJ-18808-Ljbffr","datePosted":"2026-11-01T12:56:29.508Z","dateModified":"2026-11-01T12:56:29.508Z","hiringOrganization":{"@type":"Organization","name":"Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3d3d6e5065aa082f80dfb2aa"},"url":"https://jobsearcher.com/jobs/3d3d6e5065aa082f80dfb2aa"}}