{"schemaVersion":"jobsearcher.job.v1","id":"3d2e257370d1acc8c809fc23","url":"https://jobsearcher.com/jobs/3d2e257370d1acc8c809fc23","canonicalUrl":"https://jobsearcher.com/jobs/3d2e257370d1acc8c809fc23","title":"Technical Service Representative I","description":"About Leviton:\nAt Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world.\n\nOverview:\nThe Technical Support Representative (TSR) is responsible for supporting internal and external customers technical inquiries via phone, email, Live chat regarding Leviton's product lines. The TSR will recommend solutions based on the technical nature of the inquiry. This position will also be responsible to provide feedback to assist with improving products and training, identifying possible QC issues as well as identifying opportunities that can improve efficiencies that will ultimately improve the customer experience. This position works under moderate supervision and is expected to perform to set departmental standards.\nResponsibilities:\nResponds to all technical inquiries on Leviton product lines via all media channels including; phone, email, Live-chat, and web inquiries\nTrouble shoots and resolves installation problems as described by the customer/caller and escalates where necessary to other functions within the organization e.g., marketing, sales, product managers, engineers, quality assurance, etc.\nEnsures the timely response to all inquiries of a technical nature; these questions may come from field sales, customer service, distributors, home owners, contractors, specifier, architects, etc., regarding product information, specifications and applications of new and existing products\nProvides assistance to handle competitive cross reference requests when needed\nHelps to specify Leviton products, inclusive of answering questions concerning installation or use, according to individual customer needs\nSupport the company's quality program by vetting customer concerns and entering quality concern tickets as needed\nCollaborates with and provides critical feedback to management about Leviton product, training needs and departmental improvements to help improve efficiencies\nQualifications:\nMotivated to find creative solutions to improve processes and customer experience\nExcellent technical problem-solving and analytical skills, and ability to think independently\nSense of ownership, sound judgment in analyzing and recommending solutions\nAble to work under general supervision\nAbility to summarize complex topics in both written and verbal format with excellent technical communication skills\nAbility to effectively interact with coworkers, along with internal and external customers and key stakeholders\nEducation & Experience:\n4- year undergrad degree or Associates degree from an accredited institution preferred\nMinimum 1 year customer service (including written customer communication) and/or product support experience required\nExperience with Microsoft Excel and Office Suite required\nExperience handling customers both verbally and via emails\nExperience with audio/video, telecommunications and/or data communications highly preferred\nMicrosoft Dynamics experience a plus\nWhat We Offer:\nComprehensive benefits include:\nMedical (with an HSA option), Dental, Vision and Rx coverage beginning the 1st day of the month following your start date\n401(k) Program with employer matching contributions. Participation begins immediately upon hire; employer match begins after 1 year of service\nLife, Disability, Accident and Critical Illness insurance options\nUp to 11 paid Holidays\nUp to 18 days Paid Time Off\nOther perks include Volunteer Time Off, Tuition Reimbursement, Health Advocacy Program, Bereavement Leave, and additional wellness incentive programs.\n\nFor more information about benefits, please go to: https://careers.leviton.com/benefits\n\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.\n\nReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.\n\nLeviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544.\n\nThe future looks brighter than ever. Join our team now!\nSalary Range: (48,000 - 55,000 per year)\nHashtags\n: #LI-LS1, #MON","company":"Levito","rawCompany":"levito","city":"Bothell","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-07-21T11:58:25.393Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"}],"industries":[{"code":"238210","title":"Electrical Contractors and Other Wiring Installation Contractors","slug":"electrical-contractors-and-other-wiring-installation-contractors"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Service Representative I","description":"About Leviton:\nAt Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world.\n\nOverview:\nThe Technical Support Representative (TSR) is responsible for supporting internal and external customers technical inquiries via phone, email, Live chat regarding Leviton's product lines. The TSR will recommend solutions based on the technical nature of the inquiry. This position will also be responsible to provide feedback to assist with improving products and training, identifying possible QC issues as well as identifying opportunities that can improve efficiencies that will ultimately improve the customer experience. This position works under moderate supervision and is expected to perform to set departmental standards.\nResponsibilities:\nResponds to all technical inquiries on Leviton product lines via all media channels including; phone, email, Live-chat, and web inquiries\nTrouble shoots and resolves installation problems as described by the customer/caller and escalates where necessary to other functions within the organization e.g., marketing, sales, product managers, engineers, quality assurance, etc.\nEnsures the timely response to all inquiries of a technical nature; these questions may come from field sales, customer service, distributors, home owners, contractors, specifier, architects, etc., regarding product information, specifications and applications of new and existing products\nProvides assistance to handle competitive cross reference requests when needed\nHelps to specify Leviton products, inclusive of answering questions concerning installation or use, according to individual customer needs\nSupport the company's quality program by vetting customer concerns and entering quality concern tickets as needed\nCollaborates with and provides critical feedback to management about Leviton product, training needs and departmental improvements to help improve efficiencies\nQualifications:\nMotivated to find creative solutions to improve processes and customer experience\nExcellent technical problem-solving and analytical skills, and ability to think independently\nSense of ownership, sound judgment in analyzing and recommending solutions\nAble to work under general supervision\nAbility to summarize complex topics in both written and verbal format with excellent technical communication skills\nAbility to effectively interact with coworkers, along with internal and external customers and key stakeholders\nEducation & Experience:\n4- year undergrad degree or Associates degree from an accredited institution preferred\nMinimum 1 year customer service (including written customer communication) and/or product support experience required\nExperience with Microsoft Excel and Office Suite required\nExperience handling customers both verbally and via emails\nExperience with audio/video, telecommunications and/or data communications highly preferred\nMicrosoft Dynamics experience a plus\nWhat We Offer:\nComprehensive benefits include:\nMedical (with an HSA option), Dental, Vision and Rx coverage beginning the 1st day of the month following your start date\n401(k) Program with employer matching contributions. Participation begins immediately upon hire; employer match begins after 1 year of service\nLife, Disability, Accident and Critical Illness insurance options\nUp to 11 paid Holidays\nUp to 18 days Paid Time Off\nOther perks include Volunteer Time Off, Tuition Reimbursement, Health Advocacy Program, Bereavement Leave, and additional wellness incentive programs.\n\nFor more information about benefits, please go to: https://careers.leviton.com/benefits\n\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.\n\nReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.\n\nLeviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544.\n\nThe future looks brighter than ever. Join our team now!\nSalary Range: (48,000 - 55,000 per year)\nHashtags\n: #LI-LS1, #MON","datePosted":"2026-07-21T11:58:25.393Z","dateModified":"2026-07-21T11:58:25.393Z","hiringOrganization":{"@type":"Organization","name":"Levito","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bothell","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3d2e257370d1acc8c809fc23"},"url":"https://jobsearcher.com/jobs/3d2e257370d1acc8c809fc23"}}