{"schemaVersion":"jobsearcher.job.v1","id":"3d2a6828bb4099d6112b33df","url":"https://jobsearcher.com/jobs/3d2a6828bb4099d6112b33df","canonicalUrl":"https://jobsearcher.com/jobs/3d2a6828bb4099d6112b33df","title":"Customer Returns Administrator","description":"About Korry Electronics\n\nSince 1937, Korry Electronics has been a leader in innovative Human-Machine Interface (HMI) solutions, driving the evolution of the cockpit of tomorrow. Our cutting-edge switches, controls, integrated displays, and night-vision filters are at the forefront of the military and commercial aviation industries. If you are passionate about precision engineering and emerging technologies, join us in shaping the future of flight through groundbreaking advancements.\n\nWhat You Will Do:\nAs a Customer Returns Administrator , you are the heartbeat of our repair and upgrade lifecycle. You aren’t just processing paperwork; you are the primary advocate for our customers and the strategic liaison for our shop floor. You will navigate a dynamic environment where your expertise in order management, export compliance, and technical quoting ensures our customers receive world-class service.\n\nOperating with a high degree of autonomy, you will use your sharp judgment to solve complex logistical puzzles, negotiate timelines, and bridge the gap between technical teardowns and customer expectations. If you thrive in a role where precision meets relationship-building, you will excel here.\n\nPrimary Responsibilities:\nGatekeeper of Compliance: Audit incoming documentation and purchase orders to ensure flawless regulatory and export compliance.\n\nTechnical Translator: Review technician teardown reports to determine warranty status and translate complex repairs into professional customer quotes.\n\nStrategic Liaison: Act as the vital link between customers and internal departments (Planning, Tech, and Shipping) to resolve bottlenecks and expedite orders.\n\nOrder Architect: Manage the full lifecycle of order entry with a \"first-time right\" mentality to ensure data integrity.\n\nProblem Solver: Interpret contractual requirements and lead the charge in resolving order discrepancies or scheduling conflicts.\n\nBrand Ambassador: Compose high-level correspondence and maintain professional composure while managing customer expectations under pressure.\n\nContinuous Improvement: Participate in data gathering and special projects that evolve our internal administrative processes.\n\nPreferred Education:\nRequires high school diploma or equivalent; Associate’s degree preferred.\n\nPreferred Experience:\nA minimum of two years of demonstrated success in a high-volume Customer Service or Account Management role.\n\nDirect experience with FAA Part 145 repair administration .\n\nPrevious experience in aerospace, defense, or high-tech manufacturing environments.\n\nPreferred Specialized Skills and Abilities:\nPrecision Mindset: An obsession with detail and \"zero-error\" data entry.\n\nCommunication Powerhouse: Ability to draft sophisticated, clear, and persuasive customer correspondence.\n\nResilience: Proactive problem-solving skills and the ability to stay grounded in a fast-paced, deadline-driven environment.\n\nTech Savvy: Strong proficiency in ERP systems and the Microsoft Office Suite.\n\nPhysical Requirements:\nFrequent use of personal computers, database and digital platforms, and other office productivity machinery, such as copy machines and computer printers.\n\nFrequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, materials, and computer.\n\nThe person in this position needs to frequently move inside the office.\n\nFrequent close vision and the ability to adjust focus.\n\nWork Environment (As Applicable for Production Roles):\nThis job operates in a professional [manufacturing/office] environment.\n\nThe noise level in the work environment is usually [quiet/moderately quiet/loud].\n\nDay Shift, Monday – Friday, 6:00am to 2:30pm\n\nOccasionally it is required to work outside normal hours, including weekends in order to meet the customer’s Turnaround Time.\n\nPay Range\nPlease note the typical hiring range is $29.01-$39.25.\n\nKorry Electronics Competitive Benefits Package:\n401(k) matching\n\n12 paid holidays\n\nMinimum of three weeks paid time off plus one week paid sick time to start\n\nComprehensive Medical, Dental and Vision\n\nHealth Savings Account (HSA) with generous company contribution\n\nFlexible Spending Accounts (FSA)\n\nTuition reimbursement\n\nParental leave\n\nShort term and long term disability\n\nLife insurance\n\nAccidental death & dismemberment insurance\n\nLong-term care plan options\n\nPrescription safety shoe & glasses benefit\n\nVanpool subsidy\n\nRecognition awards\n\nEmployee referral bonuses\n\nEAP (Employee Assistance Program)\n\nEligible candidates must be authorized to work in the U.S.\n\nThis position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government.\n\nKorry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.","company":"Korryelectronics","rawCompany":"korryelectronics","city":"Everett","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:51:34.279Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"334511","title":"Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing","slug":"search-detection-navigation-guidance-aeronautical-and-nautical-system-and-instrument-manufacturing"},{"code":"488190","title":"Other Support Activities for Air Transportation","slug":"other-support-activities-for-air-transportation"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Returns Administrator","description":"About Korry Electronics\n\nSince 1937, Korry Electronics has been a leader in innovative Human-Machine Interface (HMI) solutions, driving the evolution of the cockpit of tomorrow. Our cutting-edge switches, controls, integrated displays, and night-vision filters are at the forefront of the military and commercial aviation industries. If you are passionate about precision engineering and emerging technologies, join us in shaping the future of flight through groundbreaking advancements.\n\nWhat You Will Do:\nAs a Customer Returns Administrator , you are the heartbeat of our repair and upgrade lifecycle. You aren’t just processing paperwork; you are the primary advocate for our customers and the strategic liaison for our shop floor. You will navigate a dynamic environment where your expertise in order management, export compliance, and technical quoting ensures our customers receive world-class service.\n\nOperating with a high degree of autonomy, you will use your sharp judgment to solve complex logistical puzzles, negotiate timelines, and bridge the gap between technical teardowns and customer expectations. If you thrive in a role where precision meets relationship-building, you will excel here.\n\nPrimary Responsibilities:\nGatekeeper of Compliance: Audit incoming documentation and purchase orders to ensure flawless regulatory and export compliance.\n\nTechnical Translator: Review technician teardown reports to determine warranty status and translate complex repairs into professional customer quotes.\n\nStrategic Liaison: Act as the vital link between customers and internal departments (Planning, Tech, and Shipping) to resolve bottlenecks and expedite orders.\n\nOrder Architect: Manage the full lifecycle of order entry with a \"first-time right\" mentality to ensure data integrity.\n\nProblem Solver: Interpret contractual requirements and lead the charge in resolving order discrepancies or scheduling conflicts.\n\nBrand Ambassador: Compose high-level correspondence and maintain professional composure while managing customer expectations under pressure.\n\nContinuous Improvement: Participate in data gathering and special projects that evolve our internal administrative processes.\n\nPreferred Education:\nRequires high school diploma or equivalent; Associate’s degree preferred.\n\nPreferred Experience:\nA minimum of two years of demonstrated success in a high-volume Customer Service or Account Management role.\n\nDirect experience with FAA Part 145 repair administration .\n\nPrevious experience in aerospace, defense, or high-tech manufacturing environments.\n\nPreferred Specialized Skills and Abilities:\nPrecision Mindset: An obsession with detail and \"zero-error\" data entry.\n\nCommunication Powerhouse: Ability to draft sophisticated, clear, and persuasive customer correspondence.\n\nResilience: Proactive problem-solving skills and the ability to stay grounded in a fast-paced, deadline-driven environment.\n\nTech Savvy: Strong proficiency in ERP systems and the Microsoft Office Suite.\n\nPhysical Requirements:\nFrequent use of personal computers, database and digital platforms, and other office productivity machinery, such as copy machines and computer printers.\n\nFrequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, materials, and computer.\n\nThe person in this position needs to frequently move inside the office.\n\nFrequent close vision and the ability to adjust focus.\n\nWork Environment (As Applicable for Production Roles):\nThis job operates in a professional [manufacturing/office] environment.\n\nThe noise level in the work environment is usually [quiet/moderately quiet/loud].\n\nDay Shift, Monday – Friday, 6:00am to 2:30pm\n\nOccasionally it is required to work outside normal hours, including weekends in order to meet the customer’s Turnaround Time.\n\nPay Range\nPlease note the typical hiring range is $29.01-$39.25.\n\nKorry Electronics Competitive Benefits Package:\n401(k) matching\n\n12 paid holidays\n\nMinimum of three weeks paid time off plus one week paid sick time to start\n\nComprehensive Medical, Dental and Vision\n\nHealth Savings Account (HSA) with generous company contribution\n\nFlexible Spending Accounts (FSA)\n\nTuition reimbursement\n\nParental leave\n\nShort term and long term disability\n\nLife insurance\n\nAccidental death & dismemberment insurance\n\nLong-term care plan options\n\nPrescription safety shoe & glasses benefit\n\nVanpool subsidy\n\nRecognition awards\n\nEmployee referral bonuses\n\nEAP (Employee Assistance Program)\n\nEligible candidates must be authorized to work in the U.S.\n\nThis position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government.\n\nKorry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.","datePosted":"2026-04-14T10:51:34.279Z","dateModified":"2026-04-14T10:51:34.279Z","hiringOrganization":{"@type":"Organization","name":"Korryelectronics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Everett","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3d2a6828bb4099d6112b33df"},"url":"https://jobsearcher.com/jobs/3d2a6828bb4099d6112b33df"}}