ServiceNow Administrator

Location: Chicago, IL (Hybrid, Onsite 2–3 Days/Week) Contract: 3–4 Months (W2 Contract-to-Perm) Industry: Legal / Professional ServicesOverviewA leading organization in the legal sector is seeking an experienced ServiceNow Administrator to support and enhance the implementation of ServiceNow HR Service Delivery (HRSD). This role begins as a 3–4 month contract with a strong opportunity to transition into a full‑time permanent position based on performance and project needs.The ideal candidate brings hands-on ServiceNow administration expertise, strong HRSD module experience, and the ability to collaborate with HR, IT, and business stakeholders to ensure a smooth and effective rollout.Key ResponsibilitiesConfigure, maintain, and support the ServiceNow platform with a focus on HR Service Delivery (HRSD).Assist in the implementation, enhancement, and optimization of HRSD workflows, case management, knowledge bases, and employee service portals.Work closely with HR and IT teams to gather requirements, translate business needs into technical solutions, and ensure alignment with organizational processes.Perform system administration tasks including user management, access control, data imports, reporting, and platform maintenance.Troubleshoot issues, perform root-cause analysis, and implement fixes or enhancements.Support testing activities, including UAT, regression testing, and documentation of test results.Ensure platform stability, security, and compliance with internal policies and industry standards.Contribute to ongoing ServiceNow roadmap planning and continuous improvement initiatives.Required Skills & ExperienceProven experience as a ServiceNow Administrator, ideally within a professional services or legal environment.Hands-on experience implementing or supporting ServiceNow HRSD.Strong understanding of ServiceNow configuration, workflows, forms, UI policies, business rules, and integrations.Ability to work in a hybrid environment, collaborating onsite in Chicago 2–3 days per week.Excellent communication skills and the ability to work with both technical and non-technical stakeholders.ServiceNow certifications (Administrator, HRSD) are highly desirable.Contract-to-Perm OpportunityThis position begins as a 3–4 month contract with the intention to convert into a full-time permanent role. The successful candidate will have the opportunity to continue supporting the platform long-term and contribute to broader ServiceNow initiatives across the organization.(No Visa Sponsorships)