Customer Service Representative

BenefitsBonus based on performanceOpportunity for advancementPaid time offTraining & developmentCustomer Service Representative – Ace Handyman Services Lake NormanAt Ace Handyman Services Lake Norman, our Customer Service Representatives play a vital role in delivering an exceptional customer experience from the first phone call to the completion of each project. As the primary point of contact for homeowners, this position is responsible for building customer relationships, scheduling appointments, coordinating service requests, and ensuring smooth communication between customers and our craftsmen.The ideal candidate is friendly, organized, detail-oriented, and passionate about helping people. This role requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing outstanding service that reflects our reputation for quality and professionalism.Key ResponsibilitiesAnswer incoming calls and respond to customer inquiries professionally and promptlySchedule appointments and coordinate service requests using company softwareCommunicate effectively with customers, craftsmen, and managementFollow up with customers regarding estimates, appointments, and completed projectsAssist with customer concerns and help ensure a positive resolutionMaintain accurate customer records and job informationSupport daily office operations and contribute to overall team successWhat We're Looking ForExcellent customer service and communication skillsStrong organizational and time-management abilitiesComfortable using computers, scheduling software, and office applicationsAbility to multitask and prioritize responsibilities effectivelyPositive attitude, professionalism, and attention to detailPrevious customer service, administrative, scheduling, or call center experience is preferred but not requiredWhy Join Ace Handyman Services Lake Norman?Supportive team environmentOpportunity for professional growth and developmentMeaningful work helping homeowners maintain and improve their homesA company culture built on trust, reliability, and exceptional serviceIf you enjoy helping customers, solving problems, and being part of a team that takes pride in delivering quality service, we encourage you to apply.The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.