{"schemaVersion":"jobsearcher.job.v1","id":"3ccfaf2b3dd67e95a3818728","url":"https://jobsearcher.com/jobs/3ccfaf2b3dd67e95a3818728","canonicalUrl":"https://jobsearcher.com/jobs/3ccfaf2b3dd67e95a3818728","title":"Remote Technical Support Specialist","description":"*About the Role*\n\nBusiness Facilitating is looking for a *Technical Support Specialist* to join our operations team. In this role, you'll be the frontline resolution point for our Partners and their customers on our shipping and logistics platform — troubleshooting issues, guiding users through setup and integrations, and keeping our support documentation sharp and current.\n\nThis is a great fit for someone who enjoys solving problems, is comfortable with shipping/logistics software, and can explain technical concepts clearly to non-technical users. We have openings for *both full-time and part-time* candidates.\n\n*What You'll Do*\n\n* Resolve technical support tickets and answer inbound support calls within service-level targets.\n* Assist our Partners and their customers troubleshoot our shipping platform — account setup, label creation, carrier configuration, integrations, and compliance issues.\n* Diagnose issues and submit clear, well-documented escalation tickets to our platform vendor.\n* Write, update, and maintain Partner-facing support documentation and knowledge-base articles.\n* Administer support tools including our CRM/ticketing system, phone system, and email provisioning.\n* Train and assist internal team members on technical support topics.\n* Support special technical projects as assigned.\n\n_(Full-time roles include additional responsibility for team coordination and process oversight; part-time roles focus on ticket and call resolution.)_\n\n*What We're Looking For*\n\n* Experience in technical support, customer support, or a logistics/shipping operations role.\n* Comfort learning and working within shipping or SaaS platforms (experience with FedEx, UPS, DHL, or shipping software a plus).\n* Strong written communication — able to produce clear, step-by-step documentation.\n* Familiarity with CRM/ticketing systems (HubSpot experience a plus).\n* Strong problem-solving skills and a customer-first attitude.\n* Ability to manage multiple tickets and priorities in a fast-paced environment.\n* For full-time candidates: prior team lead or supervisory experience is a plus.\n\n*Benefits*\n\nWe offer a competitive benefits package for eligible employees, including:\n\n* *Health insurance*\n* *Dental insurance*\n* *Vision insurance*\n* *401(k) retirement plan*\n* *Paid time off (PTO) and paid holidays*\n* *Ongoing training and professional development*\n* *Opportunities for growth and advancement within the company*\n\n_(Part-time positions may be eligible for a prorated or select benefits package — details discussed during the interview process.)_\n\nPay: $15.00 - $25.00 per hour\n\nBenefits:\n* 401(k) matching\n* Dental insurance\n* Flexible schedule\n* Health insurance\n* Paid time off\n\nWork Location: Hybrid remote in American Fork, UT 84003","company":"Technical Support Specialist","rawCompany":"technical support specialist","city":"American Fork","state":"UT","isRemote":true,"isActive":false,"createdAt":"2026-08-19T18:07:49.687Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"488999","title":"All Other Support Activities for Transportation","slug":"all-other-support-activities-for-transportation"},{"code":"488510","title":"Freight Transportation Arrangement","slug":"freight-transportation-arrangement"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Technical Support Specialist","description":"*About the Role*\n\nBusiness Facilitating is looking for a *Technical Support Specialist* to join our operations team. In this role, you'll be the frontline resolution point for our Partners and their customers on our shipping and logistics platform — troubleshooting issues, guiding users through setup and integrations, and keeping our support documentation sharp and current.\n\nThis is a great fit for someone who enjoys solving problems, is comfortable with shipping/logistics software, and can explain technical concepts clearly to non-technical users. We have openings for *both full-time and part-time* candidates.\n\n*What You'll Do*\n\n* Resolve technical support tickets and answer inbound support calls within service-level targets.\n* Assist our Partners and their customers troubleshoot our shipping platform — account setup, label creation, carrier configuration, integrations, and compliance issues.\n* Diagnose issues and submit clear, well-documented escalation tickets to our platform vendor.\n* Write, update, and maintain Partner-facing support documentation and knowledge-base articles.\n* Administer support tools including our CRM/ticketing system, phone system, and email provisioning.\n* Train and assist internal team members on technical support topics.\n* Support special technical projects as assigned.\n\n_(Full-time roles include additional responsibility for team coordination and process oversight; part-time roles focus on ticket and call resolution.)_\n\n*What We're Looking For*\n\n* Experience in technical support, customer support, or a logistics/shipping operations role.\n* Comfort learning and working within shipping or SaaS platforms (experience with FedEx, UPS, DHL, or shipping software a plus).\n* Strong written communication — able to produce clear, step-by-step documentation.\n* Familiarity with CRM/ticketing systems (HubSpot experience a plus).\n* Strong problem-solving skills and a customer-first attitude.\n* Ability to manage multiple tickets and priorities in a fast-paced environment.\n* For full-time candidates: prior team lead or supervisory experience is a plus.\n\n*Benefits*\n\nWe offer a competitive benefits package for eligible employees, including:\n\n* *Health insurance*\n* *Dental insurance*\n* *Vision insurance*\n* *401(k) retirement plan*\n* *Paid time off (PTO) and paid holidays*\n* *Ongoing training and professional development*\n* *Opportunities for growth and advancement within the company*\n\n_(Part-time positions may be eligible for a prorated or select benefits package — details discussed during the interview process.)_\n\nPay: $15.00 - $25.00 per hour\n\nBenefits:\n* 401(k) matching\n* Dental insurance\n* Flexible schedule\n* Health insurance\n* Paid time off\n\nWork Location: Hybrid remote in American Fork, UT 84003","datePosted":"2026-08-19T18:07:49.687Z","dateModified":"2026-08-19T18:07:49.687Z","hiringOrganization":{"@type":"Organization","name":"Technical Support Specialist","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"American Fork","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3ccfaf2b3dd67e95a3818728"},"url":"https://jobsearcher.com/jobs/3ccfaf2b3dd67e95a3818728"}}