{"schemaVersion":"jobsearcher.job.v1","id":"3c8bfc9b18eb0ed6c8ace101","url":"https://jobsearcher.com/jobs/3c8bfc9b18eb0ed6c8ace101","canonicalUrl":"https://jobsearcher.com/jobs/3c8bfc9b18eb0ed6c8ace101","title":"Helpdesk Support","description":"Overview\nJoin our dynamic IT support team as a Helpdesk Support specialist, where you'll be the first point of contact for resolving technical issues and ensuring seamless technology operations across the organization. This energetic role offers an exciting opportunity to apply your technical expertise, deliver exceptional customer service, and support our IT infrastructure. Your proactive approach will help keep our systems running smoothly, empowering teams to work efficiently and effectively every day.\nInterview Process: Remote Interviews through TEAMS - 1 round\nOnsite or Remote? Onsite. Candidates must be WI residents or willing to relocate to WI at the candidate's expense to a driving distance from Madison prior to starting the role. All of work will be done working in the office on Femrite Drive in Madison WI.\nTop Skills & Years of Experience:\nCustomer Service, Basic IT Troubleshooting, Call center experience = 6 mo. Experience\nCustomer Service 6 mo. experience\nBasic IT Troubleshooting 6 mo. experience\nCall center experience 6 mo. experience\nNice to have skills:\nPrevious IT Support desk call center experience.\nProject details:\nThis position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.\nDocuments, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field.\nHelp Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area.\nHas knowledge of commonly used concepts, practices, and procedures within a particular field.\nRelies on instructions and pre-established guidelines to perform the functions of the job.\nPrimary job functions do not typically require exercising independent judgment.\nAdditional details:\nThis is permanently a 3rd shift position working in the Madison Femrite office and exceptional attendance is expected.\nThis is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours and overtime may be necessary. This position does NOT have on call responsibilities.\nJoin us in delivering energized IT solutions that make a real difference! Your expertise will drive productivity and innovation while supporting a vibrant team committed to excellence in technology support.\nPay: $18.00 - $20.00 per hour\nWork Location: In person","company":"Mars Solutions Group","rawCompany":"mars solutions group","city":"Madison","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-08-03T23:32:40.230Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Helpdesk Support","description":"Overview\nJoin our dynamic IT support team as a Helpdesk Support specialist, where you'll be the first point of contact for resolving technical issues and ensuring seamless technology operations across the organization. This energetic role offers an exciting opportunity to apply your technical expertise, deliver exceptional customer service, and support our IT infrastructure. Your proactive approach will help keep our systems running smoothly, empowering teams to work efficiently and effectively every day.\nInterview Process: Remote Interviews through TEAMS - 1 round\nOnsite or Remote? Onsite. Candidates must be WI residents or willing to relocate to WI at the candidate's expense to a driving distance from Madison prior to starting the role. All of work will be done working in the office on Femrite Drive in Madison WI.\nTop Skills & Years of Experience:\nCustomer Service, Basic IT Troubleshooting, Call center experience = 6 mo. Experience\nCustomer Service 6 mo. experience\nBasic IT Troubleshooting 6 mo. experience\nCall center experience 6 mo. experience\nNice to have skills:\nPrevious IT Support desk call center experience.\nProject details:\nThis position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.\nDocuments, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field.\nHelp Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area.\nHas knowledge of commonly used concepts, practices, and procedures within a particular field.\nRelies on instructions and pre-established guidelines to perform the functions of the job.\nPrimary job functions do not typically require exercising independent judgment.\nAdditional details:\nThis is permanently a 3rd shift position working in the Madison Femrite office and exceptional attendance is expected.\nThis is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours and overtime may be necessary. This position does NOT have on call responsibilities.\nJoin us in delivering energized IT solutions that make a real difference! Your expertise will drive productivity and innovation while supporting a vibrant team committed to excellence in technology support.\nPay: $18.00 - $20.00 per hour\nWork Location: In person","datePosted":"2026-08-03T23:32:40.230Z","dateModified":"2026-08-03T23:32:40.230Z","hiringOrganization":{"@type":"Organization","name":"Mars Solutions Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madison","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3c8bfc9b18eb0ed6c8ace101"},"url":"https://jobsearcher.com/jobs/3c8bfc9b18eb0ed6c8ace101"}}