{"schemaVersion":"jobsearcher.job.v1","id":"3c5cb56ca5d252e115cd5553","url":"https://jobsearcher.com/jobs/3c5cb56ca5d252e115cd5553","canonicalUrl":"https://jobsearcher.com/jobs/3c5cb56ca5d252e115cd5553","title":"Technical Support Associate","description":"The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution. This role ensures accurate documentation, trend analysis, and process improvement to enhance customer experience and team efficiency.\r\nStrategic impact: Uses knowledge-based discretion and influences others at a moderate level / performs a range of tactical, operational, and some strategic assignments related to job discipline.\r\nKnowhow: Requires working knowledge and experience in own job discipline and broadens capabilities.\r\nSchedule: Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation\r\nWork\r\nReceives a moderate level of guidance and direction.\r\nContinuously analyzes and optimizes the utilization of methods, tools or systems.\r\nProblems faced are difficult but typically not complex.\r\nPlans recurring processes and solves immediate issues or problems.\r\nAccountability: Is accountable for the efficiency and effectiveness of a process.\r\nWe offer\r\nWhat We Offer\r\n\r\n\r\nCareer Development\r\n\r\n\r\nCompetitive Compensation and Benefits\r\n\r\n\r\nPay Transparency\r\n\r\n\r\nGlobal Opportunities\r\n\r\n\r\nLearn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/\r\nDematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\r\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\r\nThe base pay range for this role is estimated to be $65,000 - $80,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.\r\nTasks and Qualifications\r\nTechnical Support Assistance\r\n\r\nSupport frontline teams by researching and documenting solutions for common issues.\r\nAssist in troubleshooting basic technical problems under guidance from Professionals or Experts.\r\nEnsure accurate and timely updates in ERP and ticketing systems (SAP, Oracle, Jira).\r\n\r\nDocumentation & Knowledge Management\r\n\r\nCreate and maintain knowledge base articles and troubleshooting guides.\r\nEnsure all service activities are properly logged and documented for compliance.\r\nAssist in developing training materials for new processes and tools.\r\n\r\nCustomer Support Coordination\r\n\r\nProvide status updates to customers on non-critical issues when required.\r\nSupport communication between technical teams and customers for data-driven insights.\r\nHelp ensure customer satisfaction through accurate and timely information.\r\n\r\nContinuous Improvement\r\n\r\nParticipate in process improvement initiatives using Lean or Six Sigma principles.\r\nSuggest automation opportunities for reporting and ticket management.\r\nContribute to system reliability and performance improvement projects.\r\n\r\nQualifications\r\n\r\nAssociate degree in Engineering, IT, or related field (Bachelor's preferred).\r\n1-3 years of experience in technical support or data analysis.\r\nStrong proficiency in Excel and familiarity with BI tools (Power BI, Tableau).\r\nBasic understanding of automated systems and ERP platforms.\r\nExcellent analytical, organizational, and communication skills.\r\nAbility to work in a fast-paced environment and manage multiple priorities.","company":"Kion Group","rawCompany":"kion group","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-06-19T01:02:19.368Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Associate","description":"The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution. This role ensures accurate documentation, trend analysis, and process improvement to enhance customer experience and team efficiency.\r\nStrategic impact: Uses knowledge-based discretion and influences others at a moderate level / performs a range of tactical, operational, and some strategic assignments related to job discipline.\r\nKnowhow: Requires working knowledge and experience in own job discipline and broadens capabilities.\r\nSchedule: Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation\r\nWork\r\nReceives a moderate level of guidance and direction.\r\nContinuously analyzes and optimizes the utilization of methods, tools or systems.\r\nProblems faced are difficult but typically not complex.\r\nPlans recurring processes and solves immediate issues or problems.\r\nAccountability: Is accountable for the efficiency and effectiveness of a process.\r\nWe offer\r\nWhat We Offer\r\n\r\n\r\nCareer Development\r\n\r\n\r\nCompetitive Compensation and Benefits\r\n\r\n\r\nPay Transparency\r\n\r\n\r\nGlobal Opportunities\r\n\r\n\r\nLearn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/\r\nDematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\r\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\r\nThe base pay range for this role is estimated to be $65,000 - $80,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.\r\nTasks and Qualifications\r\nTechnical Support Assistance\r\n\r\nSupport frontline teams by researching and documenting solutions for common issues.\r\nAssist in troubleshooting basic technical problems under guidance from Professionals or Experts.\r\nEnsure accurate and timely updates in ERP and ticketing systems (SAP, Oracle, Jira).\r\n\r\nDocumentation & Knowledge Management\r\n\r\nCreate and maintain knowledge base articles and troubleshooting guides.\r\nEnsure all service activities are properly logged and documented for compliance.\r\nAssist in developing training materials for new processes and tools.\r\n\r\nCustomer Support Coordination\r\n\r\nProvide status updates to customers on non-critical issues when required.\r\nSupport communication between technical teams and customers for data-driven insights.\r\nHelp ensure customer satisfaction through accurate and timely information.\r\n\r\nContinuous Improvement\r\n\r\nParticipate in process improvement initiatives using Lean or Six Sigma principles.\r\nSuggest automation opportunities for reporting and ticket management.\r\nContribute to system reliability and performance improvement projects.\r\n\r\nQualifications\r\n\r\nAssociate degree in Engineering, IT, or related field (Bachelor's preferred).\r\n1-3 years of experience in technical support or data analysis.\r\nStrong proficiency in Excel and familiarity with BI tools (Power BI, Tableau).\r\nBasic understanding of automated systems and ERP platforms.\r\nExcellent analytical, organizational, and communication skills.\r\nAbility to work in a fast-paced environment and manage multiple priorities.","datePosted":"2026-06-19T01:02:19.368Z","dateModified":"2026-06-19T01:02:19.368Z","hiringOrganization":{"@type":"Organization","name":"Kion Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3c5cb56ca5d252e115cd5553"},"url":"https://jobsearcher.com/jobs/3c5cb56ca5d252e115cd5553"}}