{"schemaVersion":"jobsearcher.job.v1","id":"3c4b17714a9a91c20ea0e7d2","url":"https://jobsearcher.com/jobs/3c4b17714a9a91c20ea0e7d2","canonicalUrl":"https://jobsearcher.com/jobs/3c4b17714a9a91c20ea0e7d2","title":"Technical Support Engineer","description":"Job Title: Technical Support Engineer – RemoteEmployment Type: Direct Hire / Full-TimeSalary: $65K–$73K per yearWork Model: 100% RemoteShift: 24/7 Rotational Shifts, including weekends and holidaysJob OverviewA leading Infrastructure-as-a-Service (IaaS) company specializing in High-Performance Computing (HPC) is seeking a Technical Support Engineer to provide first-level customer support, troubleshoot Linux and networking issues, assist with server operations, and coordinate escalations with Engineering and Infrastructure teams.Key ResponsibilitiesProvide technical support through tickets, Slack, and email.Troubleshoot Linux, server, networking, DNS, and firewall issues.Assist with server reboots, firewall configuration, and system status checks.Document troubleshooting steps and escalate complex issues.Maintain SLAs, customer communication, and shift handoffs.Develop and maintain technical documentation.Requirements1–3 years of experience in technical support, help desk, or IT support.Working knowledge of Linux command line and log analysis.Understanding of IP addressing, DNS, ports, networking, and firewalls.Experience with ticketing systems and SLA-driven environments.Strong troubleshooting and communication skills.Ability to work rotational 24/7 shifts, including weekends and holidays.Preferred: Experience with cloud/IaaS platforms, HPC, virtualization, server infrastructure, APIs, or command-line tools. Bachelor’s degree in Computer Science, IT, or a related field preferred.","company":"Calance","rawCompany":"calance","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-10-19T11:05:15.933Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Job Title: Technical Support Engineer – RemoteEmployment Type: Direct Hire / Full-TimeSalary: $65K–$73K per yearWork Model: 100% RemoteShift: 24/7 Rotational Shifts, including weekends and holidaysJob OverviewA leading Infrastructure-as-a-Service (IaaS) company specializing in High-Performance Computing (HPC) is seeking a Technical Support Engineer to provide first-level customer support, troubleshoot Linux and networking issues, assist with server operations, and coordinate escalations with Engineering and Infrastructure teams.Key ResponsibilitiesProvide technical support through tickets, Slack, and email.Troubleshoot Linux, server, networking, DNS, and firewall issues.Assist with server reboots, firewall configuration, and system status checks.Document troubleshooting steps and escalate complex issues.Maintain SLAs, customer communication, and shift handoffs.Develop and maintain technical documentation.Requirements1–3 years of experience in technical support, help desk, or IT support.Working knowledge of Linux command line and log analysis.Understanding of IP addressing, DNS, ports, networking, and firewalls.Experience with ticketing systems and SLA-driven environments.Strong troubleshooting and communication skills.Ability to work rotational 24/7 shifts, including weekends and holidays.Preferred: Experience with cloud/IaaS platforms, HPC, virtualization, server infrastructure, APIs, or command-line tools. Bachelor’s degree in Computer Science, IT, or a related field preferred.","datePosted":"2026-10-19T11:05:15.933Z","dateModified":"2026-10-19T11:05:15.933Z","hiringOrganization":{"@type":"Organization","name":"Calance","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3c4b17714a9a91c20ea0e7d2"},"url":"https://jobsearcher.com/jobs/3c4b17714a9a91c20ea0e7d2"}}