{"schemaVersion":"jobsearcher.job.v1","id":"3c30b8a03de7edfeccc28515","url":"https://jobsearcher.com/jobs/3c30b8a03de7edfeccc28515","canonicalUrl":"https://jobsearcher.com/jobs/3c30b8a03de7edfeccc28515","title":"Software Technical Support Engineer","description":"Company Description\nFounded in 2003 and headquartered in Norfolk, Virginia, IPConfigure. Inc. is a privately held veteran owned video surveillance research and development software company. As a developer of IP video surveillance solutions, IPConfigure offers a variety of products - all of which leverage a browser-based interface while supporting both Windows and Linux architectures and are capable of seamlessly supporting unlimited cameras, locations, and users in a centralized, distributed, or hosted architecture. IPConfigure's Orchid VMS platform and SteelFin Appliances have been successfully deployed in facilities ranging from quick service restaurants to international ports, hospitals, and universities.\n\nJob Title: Software Technical Support Engineer\nDepartment: Support\nPosition: Exempt, Full-Time\n\nJob Summary\nIPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.\n\nDuties/Responsibilities\nCommunicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.\nAnalyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.\nContinually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems.\nCreate advanced technical content including Knowledge Base articles, samples, whitepapers, and training.\nIdentify and report both software bugs and customer suggestions.\n\nAdditional Responsibilities\nBuild servers that customers have ordered and install required software.\nCycle new cameras through the lab for testing.\nInstall network switches and run cables.\nVisit customer sites and troubleshoot issues if remote access is not available.\nLimited travel may be required to support company events.\n\nRequired Skills/Abilities\nExcellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.\nSelf-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.\nNetworking background.\nExperience with Linux OR Windows system administration.\nAbility to build and troubleshoot servers.\nCustomer support experience with over the phone and face to face communication.\nDebugging, troubleshooting skills are required.\nStrong problem solving skills are essential.\nExperience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired.\nExperience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus.\nAbide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures.\nAll associates will perform duties as requested by management.\n\nEducation\nMinimum of two-year degree in IT, CS, EE, or equivalent.\n\nBonus Experience\nHelpdesk experience.\nCloud or hosted infrastructure experience.\nAbility to write scripts for automation.\nExperience with RESTful Web APIs.\n\nBenefits\nIndustry competitive salaries based on experience.\nGenerous PTO and Work From Home Policy.\nHealth, Vision, Dental, and Life insurance policies.\nFlexible Spending Account and Health Saving Account.\n401K with company match.\n\nIPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.","company":"Ipconfigure","rawCompany":"ipconfigure","city":"Norfolk","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:28:52.844Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Technical Support Engineer","description":"Company Description\nFounded in 2003 and headquartered in Norfolk, Virginia, IPConfigure. Inc. is a privately held veteran owned video surveillance research and development software company. As a developer of IP video surveillance solutions, IPConfigure offers a variety of products - all of which leverage a browser-based interface while supporting both Windows and Linux architectures and are capable of seamlessly supporting unlimited cameras, locations, and users in a centralized, distributed, or hosted architecture. IPConfigure's Orchid VMS platform and SteelFin Appliances have been successfully deployed in facilities ranging from quick service restaurants to international ports, hospitals, and universities.\n\nJob Title: Software Technical Support Engineer\nDepartment: Support\nPosition: Exempt, Full-Time\n\nJob Summary\nIPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.\n\nDuties/Responsibilities\nCommunicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.\nAnalyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.\nContinually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems.\nCreate advanced technical content including Knowledge Base articles, samples, whitepapers, and training.\nIdentify and report both software bugs and customer suggestions.\n\nAdditional Responsibilities\nBuild servers that customers have ordered and install required software.\nCycle new cameras through the lab for testing.\nInstall network switches and run cables.\nVisit customer sites and troubleshoot issues if remote access is not available.\nLimited travel may be required to support company events.\n\nRequired Skills/Abilities\nExcellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.\nSelf-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.\nNetworking background.\nExperience with Linux OR Windows system administration.\nAbility to build and troubleshoot servers.\nCustomer support experience with over the phone and face to face communication.\nDebugging, troubleshooting skills are required.\nStrong problem solving skills are essential.\nExperience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired.\nExperience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus.\nAbide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures.\nAll associates will perform duties as requested by management.\n\nEducation\nMinimum of two-year degree in IT, CS, EE, or equivalent.\n\nBonus Experience\nHelpdesk experience.\nCloud or hosted infrastructure experience.\nAbility to write scripts for automation.\nExperience with RESTful Web APIs.\n\nBenefits\nIndustry competitive salaries based on experience.\nGenerous PTO and Work From Home Policy.\nHealth, Vision, Dental, and Life insurance policies.\nFlexible Spending Account and Health Saving Account.\n401K with company match.\n\nIPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.","datePosted":"2026-04-14T10:28:52.844Z","dateModified":"2026-04-14T10:28:52.844Z","hiringOrganization":{"@type":"Organization","name":"Ipconfigure","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Norfolk","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3c30b8a03de7edfeccc28515"},"url":"https://jobsearcher.com/jobs/3c30b8a03de7edfeccc28515"}}