{"schemaVersion":"jobsearcher.job.v1","id":"3c2c098794af3e408712c19e","url":"https://jobsearcher.com/jobs/3c2c098794af3e408712c19e","canonicalUrl":"https://jobsearcher.com/jobs/3c2c098794af3e408712c19e","title":"Senior Data Reporting Analyst","description":"Job Description:Role: Senior Data Reporting AnalystLocation: Greensboro, NC (Onsite)This is a full-time opportunity for an experienced professional with a strong background in NICE CXone, contact center reporting, telephony systems, and data analytics.Required Skills & Experience:8+ years of IT support or operations experience (11+ years in lieu of a Bachelor's degree)4+ years of network/telephony system support2+ years of leadership or team mentoring experienceHands-on experience with NICE CXone (NICE inContact)Experience with contact center reporting, ACD reporting, dashboards, analytics, and KPI reportingKnowledge of VoIP, telephony systems, call flow analysis, incident resolution, and root cause analysisStrong communication and stakeholder collaboration skillsEducation:Bachelor's degree in Computer Science, Engineering, Business, Healthcare, Information Technology, or a related field, or equivalent experience.","company":"Veracity Software","rawCompany":"veracity software","city":"Greensboro","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-07-31T10:49:59.222Z","occupations":[{"code":"15-2051.01","title":"Business Intelligence Analysts","slug":"business-intelligence-analysts"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Data Reporting Analyst","description":"Job Description:Role: Senior Data Reporting AnalystLocation: Greensboro, NC (Onsite)This is a full-time opportunity for an experienced professional with a strong background in NICE CXone, contact center reporting, telephony systems, and data analytics.Required Skills & Experience:8+ years of IT support or operations experience (11+ years in lieu of a Bachelor's degree)4+ years of network/telephony system support2+ years of leadership or team mentoring experienceHands-on experience with NICE CXone (NICE inContact)Experience with contact center reporting, ACD reporting, dashboards, analytics, and KPI reportingKnowledge of VoIP, telephony systems, call flow analysis, incident resolution, and root cause analysisStrong communication and stakeholder collaboration skillsEducation:Bachelor's degree in Computer Science, Engineering, Business, Healthcare, Information Technology, or a related field, or equivalent experience.","datePosted":"2026-07-31T10:49:59.222Z","dateModified":"2026-07-31T10:49:59.222Z","hiringOrganization":{"@type":"Organization","name":"Veracity Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Greensboro","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3c2c098794af3e408712c19e"},"url":"https://jobsearcher.com/jobs/3c2c098794af3e408712c19e"}}