{"schemaVersion":"jobsearcher.job.v1","id":"3c19e4f747b46197c06a81de","url":"https://jobsearcher.com/jobs/3c19e4f747b46197c06a81de","canonicalUrl":"https://jobsearcher.com/jobs/3c19e4f747b46197c06a81de","title":"Permit Processing Customer Service Representative","description":"Overview:\nKnowledge Services is currently seeking a Permit Processing Customer Service Representative for a 12-month contract (potential for extension) with the State of Indiana Department of Revenue - Motor Carrier Services on the West side of Indianapolis.\n\nThe Vehicle Permit Customer Service Representative supports oversized and/or overweight vehicle transporting customers with permitting services that promote compliance with federal and state safety guidelines, ensuring the highest degree of safety for everyone traveling Indiana highways. The objective of this position is to facilitate safe and unobstructed travel throughout Indiana, safeguarding our infrastructure and preventing the permitting of any unsafe vehicle or inappropriate route.\n\nWork Location: Fully on-site in Indianapolis, IN (West Side).\nWork Hours: Monday-Friday 8AM-4PM\nPay Rate: $20/hour\nResponsibilities:\nPermit Processing Customer Service Representative Responsibilities include:\nAnalyze and process permit requests for \"routine\" oversized/overweight vehicle movements, ensuring compliance with federal highway regulations and state statutory provisions.\nAnalyze and process company agreement applications to determine that company is in good standard at the state and federal level.\nAnalyze and process requests for special weight registration.\nUpdate routing information daily to ensure it reflects the most current road restriction, detours, and closures.\nCorrespond with carriers electronically, by telephone, in writing or in person in order to authorize permits, provide statutory guidance, ensure compliance with federal safety regulations and provisions as well as state procedural guidelines or code reference, and/or to provide general problem resolution.\nProvide customer assistance via telephone, mail, email, fax, or in person at our Customer Service Center.\nCoordinate enforcement efforts with Indiana State Police, Motor Carrier Enforcement Division.\nCoordinate superload routes with INDOT district office engineers, and communicate with district offices to ensure the most up to date road restriction information.\nQualifications:\nPermit Processing Customer Service Representative Qualifications include:\n\nHigh school diploma or equivalent, plus two (2) years post secondary education in business, communications, a related field may substitute for the work experience, or at least two years as a Program Coordinator 5 with the Department of Revenue may meet the requirements for this position. Must possess excellent communication skills, both oral and written are required.\n\nAdvanced knowledge of wheel and axle weight configurations in accordance with federal bridge standards.\nAdvanced knowledge of numerous permit class types, vehicle configurations, and general and special requirements for each vehicle class and type.\nProficient knowledge of Indiana Code relating to permitting and a thorough knowledge of the Federal Motor Carrier Regulations.\nProficient communication skills and customer service abilities are necessary.\nAbility to comprehend technical written materials and the skill to communicate the same in everyday laymen terms.\nProficient knowledge to accurately analyze routes using state, bridge, an vehicle weight configurations and safety.\nAdvanced knowledge of the ACD telephone system.\nProficient knowledge of ethics and confidentiality laws.\n\nSupervisory Responsibilities/Direct Reports\nIncumbent reports directly to the supervisor.\n\nDifficulty of Work\nThe incumbent makes important decisions daily on all kinds of routing, vehicle configuration, and road analysis issues. This includes deciding where to route an OS/OW and/or Superload vehicle movement, understanding that the consequences of routing errors range from traffic congestion and property damage to personal injury and/or death due to accidents.\n\nResponsibility\nThe incumbent is responsible for the accurate interpretation and application of divisional policies, procedures, and practices in the analysis of oversized and/or overweight vehicle routing and permitting. This includes close coordination and communication with INDOT engineers, district offices, and law enforcement personnel. Decisions made by the incumbent have a direct impact upon highway safety, federal funding, and the threat of damage of personal property or lives.\n\nPersonal Work Relationships\nThe incumbent works with the transporting carriers, agency staff, enforcement personnel, INDOT personnel, and industry organizations to ensure cooperative efforts at meeting safety standards and compliance with federal and state provisions.\n\nPhysical Effort\nMay have the need to periodically lift/carry/move objects/boxes weighing up to 20 pounds; as well as to stoop and/or bend to perform light filing tasks as needed.\n\nWorking Conditions\nWork is completed in a normal office environment with little exposure to excessive dust, noise, or temperature extremes; with regular use of personal computer and exposure to video display terminal.\n\nPhysical Requirements:\nJob frequently requires sitting, handling objects with hands.\nJob requires standing, walking, reaching, talking, hearing, and lifting up to 20 pounds.\nKnowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com.\n\nKnowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.\n\n#INDADM","company":"Knowledge Services","rawCompany":"knowledge services","city":"Indianapolis","state":"IN","isRemote":false,"isActive":true,"createdAt":"2026-08-06T09:09:57.859Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"}],"industries":[{"code":"488490","title":"Other Support Activities for Road Transportation","slug":"other-support-activities-for-road-transportation"},{"code":"926120","title":"Regulation and Administration of Transportation Programs","slug":"regulation-and-administration-of-transportation-programs"},{"code":"926150","title":"Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors","slug":"regulation-licensing-and-inspection-of-miscellaneous-commercial-sectors"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Permit Processing Customer Service Representative","description":"Overview:\nKnowledge Services is currently seeking a Permit Processing Customer Service Representative for a 12-month contract (potential for extension) with the State of Indiana Department of Revenue - Motor Carrier Services on the West side of Indianapolis.\n\nThe Vehicle Permit Customer Service Representative supports oversized and/or overweight vehicle transporting customers with permitting services that promote compliance with federal and state safety guidelines, ensuring the highest degree of safety for everyone traveling Indiana highways. The objective of this position is to facilitate safe and unobstructed travel throughout Indiana, safeguarding our infrastructure and preventing the permitting of any unsafe vehicle or inappropriate route.\n\nWork Location: Fully on-site in Indianapolis, IN (West Side).\nWork Hours: Monday-Friday 8AM-4PM\nPay Rate: $20/hour\nResponsibilities:\nPermit Processing Customer Service Representative Responsibilities include:\nAnalyze and process permit requests for \"routine\" oversized/overweight vehicle movements, ensuring compliance with federal highway regulations and state statutory provisions.\nAnalyze and process company agreement applications to determine that company is in good standard at the state and federal level.\nAnalyze and process requests for special weight registration.\nUpdate routing information daily to ensure it reflects the most current road restriction, detours, and closures.\nCorrespond with carriers electronically, by telephone, in writing or in person in order to authorize permits, provide statutory guidance, ensure compliance with federal safety regulations and provisions as well as state procedural guidelines or code reference, and/or to provide general problem resolution.\nProvide customer assistance via telephone, mail, email, fax, or in person at our Customer Service Center.\nCoordinate enforcement efforts with Indiana State Police, Motor Carrier Enforcement Division.\nCoordinate superload routes with INDOT district office engineers, and communicate with district offices to ensure the most up to date road restriction information.\nQualifications:\nPermit Processing Customer Service Representative Qualifications include:\n\nHigh school diploma or equivalent, plus two (2) years post secondary education in business, communications, a related field may substitute for the work experience, or at least two years as a Program Coordinator 5 with the Department of Revenue may meet the requirements for this position. Must possess excellent communication skills, both oral and written are required.\n\nAdvanced knowledge of wheel and axle weight configurations in accordance with federal bridge standards.\nAdvanced knowledge of numerous permit class types, vehicle configurations, and general and special requirements for each vehicle class and type.\nProficient knowledge of Indiana Code relating to permitting and a thorough knowledge of the Federal Motor Carrier Regulations.\nProficient communication skills and customer service abilities are necessary.\nAbility to comprehend technical written materials and the skill to communicate the same in everyday laymen terms.\nProficient knowledge to accurately analyze routes using state, bridge, an vehicle weight configurations and safety.\nAdvanced knowledge of the ACD telephone system.\nProficient knowledge of ethics and confidentiality laws.\n\nSupervisory Responsibilities/Direct Reports\nIncumbent reports directly to the supervisor.\n\nDifficulty of Work\nThe incumbent makes important decisions daily on all kinds of routing, vehicle configuration, and road analysis issues. This includes deciding where to route an OS/OW and/or Superload vehicle movement, understanding that the consequences of routing errors range from traffic congestion and property damage to personal injury and/or death due to accidents.\n\nResponsibility\nThe incumbent is responsible for the accurate interpretation and application of divisional policies, procedures, and practices in the analysis of oversized and/or overweight vehicle routing and permitting. This includes close coordination and communication with INDOT engineers, district offices, and law enforcement personnel. Decisions made by the incumbent have a direct impact upon highway safety, federal funding, and the threat of damage of personal property or lives.\n\nPersonal Work Relationships\nThe incumbent works with the transporting carriers, agency staff, enforcement personnel, INDOT personnel, and industry organizations to ensure cooperative efforts at meeting safety standards and compliance with federal and state provisions.\n\nPhysical Effort\nMay have the need to periodically lift/carry/move objects/boxes weighing up to 20 pounds; as well as to stoop and/or bend to perform light filing tasks as needed.\n\nWorking Conditions\nWork is completed in a normal office environment with little exposure to excessive dust, noise, or temperature extremes; with regular use of personal computer and exposure to video display terminal.\n\nPhysical Requirements:\nJob frequently requires sitting, handling objects with hands.\nJob requires standing, walking, reaching, talking, hearing, and lifting up to 20 pounds.\nKnowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com.\n\nKnowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.\n\n#INDADM","datePosted":"2026-08-06T09:09:57.859Z","dateModified":"2026-08-06T09:09:57.859Z","hiringOrganization":{"@type":"Organization","name":"Knowledge Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Indianapolis","addressRegion":"IN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3c19e4f747b46197c06a81de"},"url":"https://jobsearcher.com/jobs/3c19e4f747b46197c06a81de"}}