Operations Manager

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.The RoleThe Operations Manager serves as the primary point of contact for internal and external stakeholders for all service-related inquiries and escalations. The Operations Manager will act as the operational expert and will provide guidance to their team ensuring the delivery of honest, reliable services with transparency and clarity.What You'll DoDaily point of contact with internal and external (customer) stakeholders for all service-related inquiries and escalationsHire, train and develop exceptional coordinator teams to support steady state operations, including but not limited to: Veeva Employee Policies, Customer Business Rules, New System Updates, ProjectsAct as the primary team manager for number of direct reports and support workload management, quality and adherence to SLAOwn and update SOPs both internal and customer provided, and maintain Business RulesProvide team metrics oversight and ensure operational effectiveness for all service-related capabilitiesSupport customer onboarding and identify areas for change management/improvementsAbility to periodically work overtime to support business needsCreate, maintain and review reports and procedures to ensure processes are completed accurately and in a timely mannerRequirements 3+ years' experience working at a pharmaceutical/biotech or third-party agency to support HCP related events in the life sciences industryStrong working knowledge of Microsoft Excel and Word. Experience with PowerPoint software is a plus.Possess excellent analytical skills, be a self-starter with good judgement and integrity, highly motivated and dependableStrong Team Management skillsExcellent communication skills both verbal and writtenStrong conflict resolution abilityStrong organizational and planning skills with attention to detail and accuracyAbility to successfully manage multiple priorities in a fast-paced environmentAbility to work independently with competent decision-making skillsGood judgment, and highly discreet with ability to maintain confidentialityMust be located in the Pacific timezoneNice to Have Fundamental knowledge of Veeva Commercial Cloud Product Suite including by not limited to Veeva CRM, Veeva Vault, Events Management, and EngagePositive attitude and maintain a "Whatever it Takes" attitudeA servant leaderPerks & Benefits Medical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1% charitable giving programCompensation Base pay: $60,000 - $80,000The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.#LI-RemoteUS#LI-MidSeniorVeeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com .Work Where It's Best for YouWork Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.Work at Veeva. Work where it's best for you.