{"schemaVersion":"jobsearcher.job.v1","id":"3bd4d0dd0b6a774049955aaa","url":"https://jobsearcher.com/jobs/3bd4d0dd0b6a774049955aaa","canonicalUrl":"https://jobsearcher.com/jobs/3bd4d0dd0b6a774049955aaa","title":"Client Success Associate, Navigation","description":"ABOUT THE ROLE:\nAs a Client Success Associate, you are the client's primary point of contact for day-to-day operational matters and are responsible for overseeing these tasks through resolution. The Client Associate acts as the liaison between clients and cross-functional internal teams, such as service delivery partners, eligibility coordinators, and benefits specialists. Excellent communication skills are required to ensure we understand our clients' needs and can build long-lasting, mutually beneficial relationships with our key business stakeholders.\n\nClient Success Associates will establish and maintain professional relationships with clients, which will include face-to-face/virtual meetings, effective written and telephonic communication, active listening, and comprehension skills. Additionally, Client Success Associates maintain high-level client service by executing accuracy, responsiveness, reliability, and professionalism in all interactions. Client Success Associates will demonstrate excellent client service through resourcefulness and a high level of initiative. Responsibilities will include managing the resolution status of routine to complex requests related to our clients' business requirements.\n\nWHAT YOU'LL DO:\n\nIssue Tracking and Resolution - Engaging internal departments/tools and client resources, such as submitting data analytic tickets and analyzing prebuilt reporting dashboards, to resolve outstanding operational issues, while providing meaningful updates to the client.\n\nDriving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcomes.\n\nEngaging Appropriate Resources - Discuss information at varying degrees of complexity and at varying stages of progression, and engage internal or client resources that are best appropriate to drive issue resolution.\n\nWork Within Deadlines and Client Guarantees - Drive to resolution promptly and ensure all Client Performance Guarantees are met.\n\nWHO YOU ARE:\n\nA bachelor's degree is required.\n\nA minimum of 3 years of work experience. Experience in healthcare is a plus.\n\nExcellent organizational and time management skills.\n\nExcellent written and verbal communication skills.\n\nWorking knowledge of Excel and other Microsoft Office applications.\n\nAbility to analyze, interpret, and develop solutions effectively.\n\nAbility to work independently within a fast-paced environment with quick turnarounds.\n\nStrong attention to detail and follow-through.\n\nCOMPENSATION: $64,000 - $80,000 annually, in addition to bonus and equity\nCompensation offered will be determined by geographic location, experience, and qualifications.\n\nCYBERSECURITY AWARENESS NOTICE\nIn response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\n\nABOUT RIGHTWAY:\nRightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\n\nSince its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We're headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\n\nHOW WE LIVE OUR VALUES TO OUR TEAMMATES:\nWe're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:\n\n1) We are human, first\nOur humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to and hear each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\n\n2) We redefine what is possible\nWe always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\n\n3) We debate then commit\nWe believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a \"yes, and\" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\n\n4) We cultivate grit\nChanging healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\n\n5) We seek to delight\nHealthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.\n\nRightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Denver","state":"CO","isRemote":false,"isActive":true,"createdAt":"2026-08-04T03:18:52.609Z","occupations":[{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"31-9099.00","title":"Healthcare Support Workers, All Other","slug":"healthcare-support-workers-all-other"}],"industries":[{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"524292","title":"Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds","slug":"pharmacy-benefit-management-and-other-third-party-administration-of-insurance-and-pension-funds"},{"code":"524114","title":"Direct Health and Medical Insurance Carriers","slug":"direct-health-and-medical-insurance-carriers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Success Associate, Navigation","description":"ABOUT THE ROLE:\nAs a Client Success Associate, you are the client's primary point of contact for day-to-day operational matters and are responsible for overseeing these tasks through resolution. The Client Associate acts as the liaison between clients and cross-functional internal teams, such as service delivery partners, eligibility coordinators, and benefits specialists. Excellent communication skills are required to ensure we understand our clients' needs and can build long-lasting, mutually beneficial relationships with our key business stakeholders.\n\nClient Success Associates will establish and maintain professional relationships with clients, which will include face-to-face/virtual meetings, effective written and telephonic communication, active listening, and comprehension skills. Additionally, Client Success Associates maintain high-level client service by executing accuracy, responsiveness, reliability, and professionalism in all interactions. Client Success Associates will demonstrate excellent client service through resourcefulness and a high level of initiative. Responsibilities will include managing the resolution status of routine to complex requests related to our clients' business requirements.\n\nWHAT YOU'LL DO:\n\nIssue Tracking and Resolution - Engaging internal departments/tools and client resources, such as submitting data analytic tickets and analyzing prebuilt reporting dashboards, to resolve outstanding operational issues, while providing meaningful updates to the client.\n\nDriving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcomes.\n\nEngaging Appropriate Resources - Discuss information at varying degrees of complexity and at varying stages of progression, and engage internal or client resources that are best appropriate to drive issue resolution.\n\nWork Within Deadlines and Client Guarantees - Drive to resolution promptly and ensure all Client Performance Guarantees are met.\n\nWHO YOU ARE:\n\nA bachelor's degree is required.\n\nA minimum of 3 years of work experience. Experience in healthcare is a plus.\n\nExcellent organizational and time management skills.\n\nExcellent written and verbal communication skills.\n\nWorking knowledge of Excel and other Microsoft Office applications.\n\nAbility to analyze, interpret, and develop solutions effectively.\n\nAbility to work independently within a fast-paced environment with quick turnarounds.\n\nStrong attention to detail and follow-through.\n\nCOMPENSATION: $64,000 - $80,000 annually, in addition to bonus and equity\nCompensation offered will be determined by geographic location, experience, and qualifications.\n\nCYBERSECURITY AWARENESS NOTICE\nIn response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.\n\nABOUT RIGHTWAY:\nRightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\n\nSince its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We're headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\n\nHOW WE LIVE OUR VALUES TO OUR TEAMMATES:\nWe're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:\n\n1) We are human, first\nOur humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to and hear each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\n\n2) We redefine what is possible\nWe always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\n\n3) We debate then commit\nWe believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a \"yes, and\" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\n\n4) We cultivate grit\nChanging healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\n\n5) We seek to delight\nHealthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.\n\nRightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.\n\n#J-18808-Ljbffr","datePosted":"2026-08-04T03:18:52.609Z","dateModified":"2026-08-04T03:18:52.609Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3bd4d0dd0b6a774049955aaa"},"url":"https://jobsearcher.com/jobs/3bd4d0dd0b6a774049955aaa"}}