{"schemaVersion":"jobsearcher.job.v1","id":"3bc979aee795b45e6148092d","url":"https://jobsearcher.com/jobs/3bc979aee795b45e6148092d","canonicalUrl":"https://jobsearcher.com/jobs/3bc979aee795b45e6148092d","title":"Tech Support Representative","description":"Technical Support Representative Qualifications\n2+ years of phone (call center) tech support experience required\n1 year of experience with WIRELESS Access Control/ Property Wireless Access\nExperience related to the alarm/security/cellular industry, keypad entry, or video\nStable work history required\nExcellent communication skills required\nTech Support Representative Description\nWe are looking for a reliable Technical Support Representatives to add to our growing team in Carrollton, TX.\nIn this Tier 2 support role, you will provide troubleshooting assistance to dealers over the phone to assess the accuracy of installation setups.\nThe ideal candidate has a track record of success resolving technology issues related to the security industry, cellular industry, keypad entry, or video solutions.\nTo be successful in this role, you must be a dedicated, knowledgeable, and detail-oriented professional who enjoys technology, critical thinking, and problem-solving.\nThis is a great opportunity to join a rapidly growing company that promotes a positive and collaborative work environment.\nTechnical Support Representative Responsibilities\nProvide technical support to dealers during installation appointments or service calls\nAddress dealer questions and handle advanced-level troubleshooting\nConduct troubleshooting steps to identify the root cause\nImplement corrective actions\nTrack customer issues and resolutions\nUtilize Salesforce virtual video assistant to assess on-site installation configuration\nFollow up on dealer inquiries from emailed submissions or voicemail support requests\nEnter case details into Salesforce\nAttend weekly team meetings to collaborate on recent issues and troubleshooting tips\nEscalate issues as needed\nJob Type: Full-time\nPay: $20.49 - $24.67 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nSchedule:\n8 hour shift\nExperience:\nPhone (call center) tech support: 2 years (Required)\nAlarm/security/cellular industry: 1 year (Required)\nEmail & voicemail support: 2 years (Required)\nWIRELESS Access Control: 1 year (Required)\nAbility to Relocate:\nCarrollton, TX 75006: Relocate before starting work (Required)\nWork Location: In person","company":"TekTree","rawCompany":"tektree","city":"Carrollton","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:27:08.500Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"517121","title":"Telecommunications Resellers","slug":"telecommunications-resellers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support Representative","description":"Technical Support Representative Qualifications\n2+ years of phone (call center) tech support experience required\n1 year of experience with WIRELESS Access Control/ Property Wireless Access\nExperience related to the alarm/security/cellular industry, keypad entry, or video\nStable work history required\nExcellent communication skills required\nTech Support Representative Description\nWe are looking for a reliable Technical Support Representatives to add to our growing team in Carrollton, TX.\nIn this Tier 2 support role, you will provide troubleshooting assistance to dealers over the phone to assess the accuracy of installation setups.\nThe ideal candidate has a track record of success resolving technology issues related to the security industry, cellular industry, keypad entry, or video solutions.\nTo be successful in this role, you must be a dedicated, knowledgeable, and detail-oriented professional who enjoys technology, critical thinking, and problem-solving.\nThis is a great opportunity to join a rapidly growing company that promotes a positive and collaborative work environment.\nTechnical Support Representative Responsibilities\nProvide technical support to dealers during installation appointments or service calls\nAddress dealer questions and handle advanced-level troubleshooting\nConduct troubleshooting steps to identify the root cause\nImplement corrective actions\nTrack customer issues and resolutions\nUtilize Salesforce virtual video assistant to assess on-site installation configuration\nFollow up on dealer inquiries from emailed submissions or voicemail support requests\nEnter case details into Salesforce\nAttend weekly team meetings to collaborate on recent issues and troubleshooting tips\nEscalate issues as needed\nJob Type: Full-time\nPay: $20.49 - $24.67 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nSchedule:\n8 hour shift\nExperience:\nPhone (call center) tech support: 2 years (Required)\nAlarm/security/cellular industry: 1 year (Required)\nEmail & voicemail support: 2 years (Required)\nWIRELESS Access Control: 1 year (Required)\nAbility to Relocate:\nCarrollton, TX 75006: Relocate before starting work (Required)\nWork Location: In person","datePosted":"2026-04-12T20:27:08.500Z","dateModified":"2026-04-12T20:27:08.500Z","hiringOrganization":{"@type":"Organization","name":"TekTree","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Carrollton","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3bc979aee795b45e6148092d"},"url":"https://jobsearcher.com/jobs/3bc979aee795b45e6148092d"}}