Lead Community Outreach Coordinator

Full-time DescriptionA skilled and tenured team liaison between Rainbow and its current and futurecustomers. Responsible for sharing Rainbow's FREE programs and services, supportingthe needs, goals, and aspirations of low-income individuals, families, seniors, Veterans,and people with disabilities to socially and economically advance. Accepts ownership toeffectively provide explementary customer service around customer solutions andinquiries, keeping client satisfaction at the core of every decision and behavior.Organize and coordinate resource and social events to be delivered and managedwhere services are provided.Essential Duties And Primary ResponsibilitiesSkilled and tenured knowledge of programs and services for day-to-day programdelivery, including providing information and referral resources to individuals impactedby income barriers in society. Communicate and collaborate regularly with all divisionof the organization. Ensure referral and partnership lists are up-to-date and accessible.Facilitates the distribution of educational materials. Identify program efficiencies andopportunities to better reach underserved communities through the provision ofcommunity outreach and ongoing program improvements. Cultivate relationships withkey partners and supporting organizations.COMMUNITY OUTREACH Manage large amounts of outbound and inbound calls promptly Identify customers’ needs, clarify information, research every issue, and provideresources/solutions and/or alternatives Capitalize on opportunities to explain Rainbow’s programs and services. Build sustainable relationships and engage customers by walking the extra mile Maintain organized records of all conversations in the National Outreach Divisiondatabase. E-mail resident opportunity reviews and pertinent information to the responsibleResident Services Coordinator for follow-up or handle as necessary and prudent. Compile and maintain data for accurate monthly and bi-monthly reporting. Compile and retain data for precise entry into the online company portalEVENT COORDINATION Organize events at served multi-family communities across the country Collaborate with onsite property management to schedule events i.e., workabledates and space. Organize local vendors, agencies, nonprofits, services providers, etc., to attendscheduled eventsKnowledge, Skills, And Abilities Previous experience in a customer support role Strong phone and verbal communication and active-listening skills Ability to multi-task, set priorities, and manage time effectively Proficiency in utilizing the Microsoft Office suite of programs Excellent communication and interpersonal skills Problem-solving and decision-making skills Ability to effectively organize time, work independently, handle confidentialmaterial, and work well under pressure Computer proficiency in database management Highly organized, detail-oriented, and accurate and takes initiativeRequirementsPOSITION REQUIREMENTSPreferred three to five years’ experience in social services or related fields, designingand delivering community-based programs and services, preferably in a nonprofitsetting.