{"schemaVersion":"jobsearcher.job.v1","id":"3ba86874f1fca1a16f1ded5b","url":"https://jobsearcher.com/jobs/3ba86874f1fca1a16f1ded5b","canonicalUrl":"https://jobsearcher.com/jobs/3ba86874f1fca1a16f1ded5b","title":"Technical Support Engineer (L2)","description":"Why Join Us?As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.Key ResponsibilitiesProvide Level-2 technical support for enterprise customers during evening shift. (3:00 PM - 12:00 AM).Troubleshoot and resolve issues across networking, routing, security, and application layers.Analyze logs, packet captures, and system behavior to determine root cause of complex technical issues.Work with Linux-based systems to investigate services, processes, and system performance.Reproduce customer issues in lab environments and collaborate with internal escalation and R&D teams when required.Maintain ownership of cases throughout the support lifecycle, including escalation and follow-up.Assist with managing customer expectations and ensuring timely, professional resolution.Support Managers and Account Teams during high-visibility or customer-impacting escalations.Contribute to internal documentation and knowledge sharing to improve troubleshooting efficiency.Continuously expand technical expertise across Check Point products and industry-standard technologies.Qualifications2-5 years of experience providing technical support or troubleshooting in an enterprise environment.Strong generalist knowledge of networking concepts, including TCP/IP, NAT, VLANs, and routing.Familiarity with routing protocols such as BGP, OSPF, and static routing.Working knowledge of VPN and tunnel-based connectivity (site-to-site and remote access).Solid understanding of Linux operating systems, including log analysis and command-line troubleshooting.Database knowledge (basic SQL concepts, queries, or troubleshooting) is a strong plus.Experience supporting customers via phone, web, or chat in a technical support role.Familiarity with ticketing systems such as Salesforce, Zendesk, Freshdesk, or similar platforms.Fast learner with a strong technical drive and interest in expanding skillsets.Comfortable working in a fast-paced, escalation-driven support environment.Hybrid Role: Mostly Remote but would need to accommodate up to 1-3 days in office (as needed)Shift: Day Shift - Hours: 8:00 AM to 5:00 PM.Must be eligible to work in the United States without sponsorship now or in the future.EOE M/F/Veterans/Persons with DisabilityApply Now","company":"Check Point Software Technologies","rawCompany":"check point software technologies","city":"Irving","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-18T05:09:19.134Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer (L2)","description":"Why Join Us?As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.Key ResponsibilitiesProvide Level-2 technical support for enterprise customers during evening shift. (3:00 PM - 12:00 AM).Troubleshoot and resolve issues across networking, routing, security, and application layers.Analyze logs, packet captures, and system behavior to determine root cause of complex technical issues.Work with Linux-based systems to investigate services, processes, and system performance.Reproduce customer issues in lab environments and collaborate with internal escalation and R&D teams when required.Maintain ownership of cases throughout the support lifecycle, including escalation and follow-up.Assist with managing customer expectations and ensuring timely, professional resolution.Support Managers and Account Teams during high-visibility or customer-impacting escalations.Contribute to internal documentation and knowledge sharing to improve troubleshooting efficiency.Continuously expand technical expertise across Check Point products and industry-standard technologies.Qualifications2-5 years of experience providing technical support or troubleshooting in an enterprise environment.Strong generalist knowledge of networking concepts, including TCP/IP, NAT, VLANs, and routing.Familiarity with routing protocols such as BGP, OSPF, and static routing.Working knowledge of VPN and tunnel-based connectivity (site-to-site and remote access).Solid understanding of Linux operating systems, including log analysis and command-line troubleshooting.Database knowledge (basic SQL concepts, queries, or troubleshooting) is a strong plus.Experience supporting customers via phone, web, or chat in a technical support role.Familiarity with ticketing systems such as Salesforce, Zendesk, Freshdesk, or similar platforms.Fast learner with a strong technical drive and interest in expanding skillsets.Comfortable working in a fast-paced, escalation-driven support environment.Hybrid Role: Mostly Remote but would need to accommodate up to 1-3 days in office (as needed)Shift: Day Shift - Hours: 8:00 AM to 5:00 PM.Must be eligible to work in the United States without sponsorship now or in the future.EOE M/F/Veterans/Persons with DisabilityApply Now","datePosted":"2026-04-18T05:09:19.134Z","dateModified":"2026-04-18T05:09:19.134Z","hiringOrganization":{"@type":"Organization","name":"Check Point Software Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Irving","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3ba86874f1fca1a16f1ded5b"},"url":"https://jobsearcher.com/jobs/3ba86874f1fca1a16f1ded5b"}}