FIELD SUPERVISOR

Job Summary:An operational leader who ensures growth for clients, customers and Smollan by proactivelyinfluencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient andeffective day-to-day operations; and acting as a Smollan people custodian, leader and peoplemanager.Key Responsibilities and Deliverables:Efficient Achievement of TargetsCommunicate sales targets to the Field ForceIncrease volumes in fieldMonitor sales to ensure sales targets are achievedDrive ad-hoc promotions to increase salesDevelop alternative strategies to increase salesEnsure timeous promotional activities are implementedManage Promotional ActivityFacilitate the implementation of promotion gridsEnsure field force are informed about time frames for promotionsCommunicate promotional activities to field forceEnsure understanding of objectives of various promotions Ensure promotional activities have been implemented and maintainedProvide feedback to relevant stakeholdersMonitor competitor’s new innovations Analyses and manage data integrity (Field comms) Control Expenses Control cell phone/telephone expensesMonitor and control:fuel expensesvehicle expensesPro-Active Operational ExcellenceManage the resources required to ensure efficient and effective day-to-day operations in the field including flexible people and resource allocationContinuous monitoring of service deliveryEnsure implementation of systems to promote efficiencyImplementation of sales initiatives and value-adding store operationsEnsure all company assets are maintained according to company policyManage staff in-store book communication and feedbackBusiness Insights and ExecutionIdentify and act on new business opportunitiesShare information with relevant stakeholdersEffective data collection and analysisProvide insights for improvements and new ways of driving salesPlan and implement sales operations for clients and customers based on the analysis of sales dataMonitor and evaluate new innovationsMonitor competitor’s new innovations Stakeholder Engagement Pro-actively influencing and managing relationships between the client, customers and operational staff to ensure growth for clients and customers Provide continuous feedback as per client requirementsCompile regular reports to relevant stakeholdersProvide continuous feedback as per client requirements (competitor activities, promotions)Compile regular reports to Regional ManagersConduct review meetings with clientProvide feedback via feedback platform (e.g. REX/Manual tracking) People Management Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:Recruitment and selectionInduction and orientationTraining and developmentRewards and remunerationSuccession planningPerformance managementEnsure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare Ensure appropriate levels of management and accountability Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiativeEnsure effective knowledge sharing Teamwork and Self-Management Follow through to ensure that personal quality and productivity standards are consistently and accurately maintainedDemonstrate consistent application of internal proceduresPlan and prioritise, demonstrating abilities to manage competing demandsDemonstrate abilities to anticipate and manage changeDemonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs Manage own career development by staying abreast of any technical and industry changesKey Competencies:Sales orientationSystemic thinkingCoaching & development of othersTeam leadershipImpact & influenceEmotional maturityChange leadershipJudgement & decision makingPlanning & prioritisationPerformance & results drivenQuality & detail excellenceOrganisational commitmentRelationship buildingService excellenceResilience & stress managementMinimum Qualifications: Relevant Diploma at NQF level 5Driver’s license; Own vehicleMinimum Experience: 2-3 years’ field sales supervision experience in the retail renewable energy and financial environment at a managerial/ supervisory levelKnowledge, Skills & Abilities: Communication (verbal & written)Analysis & problem solvingComputer literacyBusiness acumenCommercial awarenessAttention to DetailPro-active thinkingLeadership skillsPlanning & organisingNegotiation skillsSales management skillsDecision making skills#TM