{"schemaVersion":"jobsearcher.job.v1","id":"3b248ce9fdbc42e206c5b0b3","url":"https://jobsearcher.com/jobs/3b248ce9fdbc42e206c5b0b3","canonicalUrl":"https://jobsearcher.com/jobs/3b248ce9fdbc42e206c5b0b3","title":"Customer Experience Representative","description":"Overview:\n\nAt HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.\n\nApply in minutes from your mobile phone!\n\nResponsibilities:\n\nAs a HomeTeam Customer Service Representative, you can expect to:\n\nProvide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.\n\nProvide information to prospects and initiate new service\nAnswer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers\nInteract with customers/prospects by scheduling various pest and builder related services using the Route Point software\nResolving customer problems with invoices and billing questions\nConduct telephone conversations with customers about issues surrounding their service in a professional manner\nEnter service-related notes in system software\nProvide general marketing information to prospects and customers as requested\nConduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed\nMaintain customer files on computer and in filing system\nValidate technician paperwork for completeness and accuracy\nFile Technician paperwork in customer files\nUpdate notes in system with technician and other employee customer information\nPrint, distribute, and review service tickets for technicians\nHave a basic knowledge of technician’s job and processes of company's treatment processes\nProperly follow HomeTeam Pest Defense telephone etiquette procedures\nAbility to calm and diffuse angry customers\nEscalate appropriate inquiries or problems to managers\nCollect and reconcile payments received by technicians\n\nThere’s plenty of perks too!\n\nCompetitive pay $$\n$16.50 - $17 Hourly\nComprehensive benefits package including medical, dental, vision\nCompany paid life & AD&D insurance\n401(k) plan with company match up to 6%\nEmployee stock purchase plan\nPaid Time off and holidays\nEmployee discounts\nTuition reimbursement\nDependent scholarship awards\nAn opportunity to advance within the company\nRecognition for a job well done\nA friendly work environment\nEmployee referral bonuses\nThe opportunity for professional growth and respect that comes from working for an industry leader\n\nWhy HomeTeam?\n\nHomeTeam is the #1 pest management company to homebuilders\nCurrently performs more the 2,000,000 services a year\nThe company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction\nPest Management Industry is growing and is a recession resistant line of business\nWomen’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.\nHomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA\n\nQualifications:\n\nMinimum Requirements:\n\nMust have 1 year of previous customer service experience\nEntry level customer service skill and technique\nBasic / entry level understanding of computers\nEntry level skill on use of company telephone features and how to use them\nMust be 18 years or older with a high school diploma or GED\n\nPhysical Demands / Working Environment:\n\nCandidates must meet physical job requirements and safely perform the job duties with or without accommodation\n\nHomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer\n\n#HTPD110HFL","company":"Hometeampestdefense","rawCompany":"hometeampestdefense","city":"Ocala","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:03:58.996Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"37-2021.00","title":"Pest Control Workers","slug":"pest-control-workers"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561710","title":"Exterminating and Pest Control Services","slug":"exterminating-and-pest-control-services"},{"code":"561790","title":"Other Services to Buildings and Dwellings","slug":"other-services-to-buildings-and-dwellings"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Representative","description":"Overview:\n\nAt HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.\n\nApply in minutes from your mobile phone!\n\nResponsibilities:\n\nAs a HomeTeam Customer Service Representative, you can expect to:\n\nProvide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.\n\nProvide information to prospects and initiate new service\nAnswer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers\nInteract with customers/prospects by scheduling various pest and builder related services using the Route Point software\nResolving customer problems with invoices and billing questions\nConduct telephone conversations with customers about issues surrounding their service in a professional manner\nEnter service-related notes in system software\nProvide general marketing information to prospects and customers as requested\nConduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed\nMaintain customer files on computer and in filing system\nValidate technician paperwork for completeness and accuracy\nFile Technician paperwork in customer files\nUpdate notes in system with technician and other employee customer information\nPrint, distribute, and review service tickets for technicians\nHave a basic knowledge of technician’s job and processes of company's treatment processes\nProperly follow HomeTeam Pest Defense telephone etiquette procedures\nAbility to calm and diffuse angry customers\nEscalate appropriate inquiries or problems to managers\nCollect and reconcile payments received by technicians\n\nThere’s plenty of perks too!\n\nCompetitive pay $$\n$16.50 - $17 Hourly\nComprehensive benefits package including medical, dental, vision\nCompany paid life & AD&D insurance\n401(k) plan with company match up to 6%\nEmployee stock purchase plan\nPaid Time off and holidays\nEmployee discounts\nTuition reimbursement\nDependent scholarship awards\nAn opportunity to advance within the company\nRecognition for a job well done\nA friendly work environment\nEmployee referral bonuses\nThe opportunity for professional growth and respect that comes from working for an industry leader\n\nWhy HomeTeam?\n\nHomeTeam is the #1 pest management company to homebuilders\nCurrently performs more the 2,000,000 services a year\nThe company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction\nPest Management Industry is growing and is a recession resistant line of business\nWomen’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.\nHomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA\n\nQualifications:\n\nMinimum Requirements:\n\nMust have 1 year of previous customer service experience\nEntry level customer service skill and technique\nBasic / entry level understanding of computers\nEntry level skill on use of company telephone features and how to use them\nMust be 18 years or older with a high school diploma or GED\n\nPhysical Demands / Working Environment:\n\nCandidates must meet physical job requirements and safely perform the job duties with or without accommodation\n\nHomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer\n\n#HTPD110HFL","datePosted":"2026-04-14T11:03:58.996Z","dateModified":"2026-04-14T11:03:58.996Z","hiringOrganization":{"@type":"Organization","name":"Hometeampestdefense","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ocala","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3b248ce9fdbc42e206c5b0b3"},"url":"https://jobsearcher.com/jobs/3b248ce9fdbc42e206c5b0b3"}}