{"schemaVersion":"jobsearcher.job.v1","id":"3b01f40d9061bec1a923936e","url":"https://jobsearcher.com/jobs/3b01f40d9061bec1a923936e","canonicalUrl":"https://jobsearcher.com/jobs/3b01f40d9061bec1a923936e","title":"Process Manager","description":"SMARTLAM NORTH AMERICA\nJOB DESCRIPTION\nPosition Title:\nProcess Manager\nLocation:\nDothan, Alabama\nReports To:\nGeneral Manager – Dothan, Alabama Complex\nSupervises:\nQuality Control Technicians\n\nPosition Summary\nThe Process Manager is responsible for leading the Quality Department and driving process excellence throughout SmartLam North America’s mass timber manufacturing operations. This position develops, implements, and maintains quality systems that ensure products consistently meet customer specifications, company standards, and industry certification requirements.\nThe Process Manager serves as a key leader in continuous improvement initiatives, partnering with production, maintenance, engineering, and safety teams to improve product quality, manufacturing efficiency, and operational performance while supporting SmartLam’s commitment to safety, innovation, and customer satisfaction.\n\nEssential Duties and Responsibilities\nQuality Management\nLead and manage all quality assurance and quality control activities within the facility.\nSupervise, coach, and develop Quality Control Technicians.\nMaintain and continuously improve the facility’s Quality Management System (QMS).\nEnsure compliance with applicable building codes, product certifications, customer specifications, and industry standards.\nDevelop and maintain inspection plans, testing procedures, and quality documentation.\nMonitor product quality performance and establish corrective actions when quality issues arise.\nLead investigations involving customer complaints, product non-conformances, and internal quality concerns.\nConduct root cause analysis and implement effective corrective and preventive actions (CAPA).\nProcess Improvement\nIdentify opportunities to improve manufacturing processes, product quality, yield, and productivity.\nLead continuous improvement initiatives utilizing Lean Manufacturing, Six Sigma, and other process improvement methodologies.\nAnalyze production and quality data to identify trends and opportunities for improvement.\nDevelop and maintain process controls that ensure consistent product quality.\nSupport process validation and optimization efforts throughout manufacturing operations.\nManufacturing Support\nPartner with production leadership to improve process capability and operational efficiency.\nProvide technical support and guidance for quality-related issues on the production floor.\nAssist with implementation of new products, equipment, and manufacturing technologies.\nParticipate in cross-functional teams focused on operational excellence and cost reduction.\nCompliance and Certification\nEnsure compliance with all applicable regulatory, certification, and customer requirements.\nCoordinate internal and external audits.\nMaintain records and documentation required for quality certifications and inspections.\nSupport certification agencies and customer audits as required.\nLeadership\nEstablish performance expectations and accountability for Quality Control Technicians.\nConduct employee training, coaching, and performance evaluations.\nPromote a culture of quality, safety, teamwork, and continuous improvement.\nCollaborate with plant leadership to achieve company objectives and strategic goals.\nSafety\nPromote and enforce all company safety policies and procedures.\nParticipate in safety audits, investigations, and improvement initiatives.\nEnsure team members follow all applicable safety requirements and PPE standards.\n\nQualifications\nEducation\nBachelor’s Degree in Engineering, Manufacturing, Industrial Technology, Quality Management, Wood Products, or related field preferred.\nEquivalent combination of education and manufacturing leadership experience may be considered.\nExperience\nMinimum of five (5) years of manufacturing experience.\nMinimum of three (3) years of leadership experience in quality, process engineering, operations, or continuous improvement.\nExperience in mass timber, engineered wood products, lumber, building materials, or related manufacturing industries preferred.\nExperience leading quality systems and continuous improvement initiatives.\nKnowledge, Skills, and Abilities\nStrong understanding of quality management systems and quality assurance principles.\nKnowledge of statistical process control (SPC), root cause analysis, and corrective action processes.\nWorking knowledge of Lean Manufacturing and Six Sigma methodologies.\nStrong analytical, organizational, and problem-solving skills.\nExcellent communication and leadership abilities.\nAbility to influence and collaborate across multiple departments.\nProficient in Microsoft Office and manufacturing data systems.\n\nKey Performance Indicators (KPIs)\nFirst Pass Yield (FPY)\nInternal Defect Rate\nCustomer Complaint Rate\nCost of Poor Quality (COPQ)\nScrap and Rework Reduction\nCorrective Action Closure Rate\nAudit Compliance Scores\nContinuous Improvement Project Results\nProduction Quality Metrics\nEmployee Training and Development Completion\n\nPhysical Requirements\nAbility to work in both office and manufacturing environments.\nFrequent walking, standing, climbing stairs, and exposure to industrial manufacturing conditions.\nAbility to wear required personal protective equipment (PPE).\nAbility to occasionally lift up to 25 pounds.","company":"Smartlam Dothan","rawCompany":"smartlam dothan","city":"Dothan","state":"AL","isRemote":false,"isActive":false,"createdAt":"2026-07-23T14:59:56.538Z","occupations":[{"code":"11-3051.01","title":"Quality Control Systems Managers","slug":"quality-control-systems-managers"},{"code":"11-3051.00","title":"Industrial Production Managers","slug":"industrial-production-managers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"321999","title":"All Other Miscellaneous Wood Product Manufacturing","slug":"all-other-miscellaneous-wood-product-manufacturing"},{"code":"321215","title":"Engineered Wood Member Manufacturing","slug":"engineered-wood-member-manufacturing"},{"code":"321912","title":"Cut Stock, Resawing Lumber, and Planing","slug":"cut-stock-resawing-lumber-and-planing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Process Manager","description":"SMARTLAM NORTH AMERICA\nJOB DESCRIPTION\nPosition Title:\nProcess Manager\nLocation:\nDothan, Alabama\nReports To:\nGeneral Manager – Dothan, Alabama Complex\nSupervises:\nQuality Control Technicians\n\nPosition Summary\nThe Process Manager is responsible for leading the Quality Department and driving process excellence throughout SmartLam North America’s mass timber manufacturing operations. This position develops, implements, and maintains quality systems that ensure products consistently meet customer specifications, company standards, and industry certification requirements.\nThe Process Manager serves as a key leader in continuous improvement initiatives, partnering with production, maintenance, engineering, and safety teams to improve product quality, manufacturing efficiency, and operational performance while supporting SmartLam’s commitment to safety, innovation, and customer satisfaction.\n\nEssential Duties and Responsibilities\nQuality Management\nLead and manage all quality assurance and quality control activities within the facility.\nSupervise, coach, and develop Quality Control Technicians.\nMaintain and continuously improve the facility’s Quality Management System (QMS).\nEnsure compliance with applicable building codes, product certifications, customer specifications, and industry standards.\nDevelop and maintain inspection plans, testing procedures, and quality documentation.\nMonitor product quality performance and establish corrective actions when quality issues arise.\nLead investigations involving customer complaints, product non-conformances, and internal quality concerns.\nConduct root cause analysis and implement effective corrective and preventive actions (CAPA).\nProcess Improvement\nIdentify opportunities to improve manufacturing processes, product quality, yield, and productivity.\nLead continuous improvement initiatives utilizing Lean Manufacturing, Six Sigma, and other process improvement methodologies.\nAnalyze production and quality data to identify trends and opportunities for improvement.\nDevelop and maintain process controls that ensure consistent product quality.\nSupport process validation and optimization efforts throughout manufacturing operations.\nManufacturing Support\nPartner with production leadership to improve process capability and operational efficiency.\nProvide technical support and guidance for quality-related issues on the production floor.\nAssist with implementation of new products, equipment, and manufacturing technologies.\nParticipate in cross-functional teams focused on operational excellence and cost reduction.\nCompliance and Certification\nEnsure compliance with all applicable regulatory, certification, and customer requirements.\nCoordinate internal and external audits.\nMaintain records and documentation required for quality certifications and inspections.\nSupport certification agencies and customer audits as required.\nLeadership\nEstablish performance expectations and accountability for Quality Control Technicians.\nConduct employee training, coaching, and performance evaluations.\nPromote a culture of quality, safety, teamwork, and continuous improvement.\nCollaborate with plant leadership to achieve company objectives and strategic goals.\nSafety\nPromote and enforce all company safety policies and procedures.\nParticipate in safety audits, investigations, and improvement initiatives.\nEnsure team members follow all applicable safety requirements and PPE standards.\n\nQualifications\nEducation\nBachelor’s Degree in Engineering, Manufacturing, Industrial Technology, Quality Management, Wood Products, or related field preferred.\nEquivalent combination of education and manufacturing leadership experience may be considered.\nExperience\nMinimum of five (5) years of manufacturing experience.\nMinimum of three (3) years of leadership experience in quality, process engineering, operations, or continuous improvement.\nExperience in mass timber, engineered wood products, lumber, building materials, or related manufacturing industries preferred.\nExperience leading quality systems and continuous improvement initiatives.\nKnowledge, Skills, and Abilities\nStrong understanding of quality management systems and quality assurance principles.\nKnowledge of statistical process control (SPC), root cause analysis, and corrective action processes.\nWorking knowledge of Lean Manufacturing and Six Sigma methodologies.\nStrong analytical, organizational, and problem-solving skills.\nExcellent communication and leadership abilities.\nAbility to influence and collaborate across multiple departments.\nProficient in Microsoft Office and manufacturing data systems.\n\nKey Performance Indicators (KPIs)\nFirst Pass Yield (FPY)\nInternal Defect Rate\nCustomer Complaint Rate\nCost of Poor Quality (COPQ)\nScrap and Rework Reduction\nCorrective Action Closure Rate\nAudit Compliance Scores\nContinuous Improvement Project Results\nProduction Quality Metrics\nEmployee Training and Development Completion\n\nPhysical Requirements\nAbility to work in both office and manufacturing environments.\nFrequent walking, standing, climbing stairs, and exposure to industrial manufacturing conditions.\nAbility to wear required personal protective equipment (PPE).\nAbility to occasionally lift up to 25 pounds.","datePosted":"2026-07-23T14:59:56.538Z","dateModified":"2026-07-23T14:59:56.538Z","hiringOrganization":{"@type":"Organization","name":"Smartlam Dothan","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dothan","addressRegion":"AL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3b01f40d9061bec1a923936e"},"url":"https://jobsearcher.com/jobs/3b01f40d9061bec1a923936e"}}