Fleet Quality Technician

At Coco, we’re revolutionizing last-mile delivery with autonomous robots, making deliveries faster, more efficient, and more sustainable. As a member of this team, you’ll take a data-driven approach to uncovering patterns, diagnosing failures, and driving long-term fixes across both hardware and software.About The RoleAs a Fleet Quality Technician, you’ll be the backbone of our robot operations, assembling, maintaining, and deploying delivery robots with precision while leading efforts to diagnose and resolve hardware, electrical, and IoT issues. You’ll design repeatable solutions that scale, perform hands-on repairs and testing, and provide critical feedback that drives future hardware improvements. This role is fast-paced, technical, and highly dynamic—perfect for someone who thrives on problem-solving, takes pride in getting things right the first time.What You’ll DoServe as the technical lead during robot deployments, identifying and resolving mechanical, electrical, and software integration issues in real timeOwn the root-cause analysis and resolution process for fleet quality issues that impact launch success or fleet uptimeDesign and implement scalable SOPs, tools, and diagnostics for frontline teams to reduce downtime and improve serviceabilityCollaborate with Engineering, Supply Chain, and Field Operations to close the loop between product issues and fixesProvide structured feedback to Product & Engineering teams and help pilot new hardware, software, or process changes in the fieldBuild lightweight dashboards, diagnostic logs, and technical documentation that can be adopted across teams About You4–6+ years in hardware operations, fleet maintenance, or field engineering with a focus on mechanical and electrical systemsDeep experience troubleshooting mechanical, electrical, and IoT (connectivity/sensor/data) issuesStrong systems thinking mindset—you see the big picture and design processes to solve root causes, not just symptomsIndependent, self-motivated, and solution-oriented—you don’t wait to be told what’s brokenExcellent communicator with the ability to work fluidly across technical and non-technical stakeholdersFamiliarity with SQL, JIRA, inventory systems (e.g., Oracle ERP), and basic data analysis to spot trends and validate fixesComfortable in fast-moving environments and field-based problem-solving scenariosBonus PointsPrior experience in robotics, micromobility, autonomous delivery, or connected fleet operationsHistory of developing technical SOPs, diagnostic workflows, or cross-team enablement toolsExperience working closely with Engineering and Product teams to iterate on hardware or firmware in production environmentsCompensation Range: $70K - $90K