{"schemaVersion":"jobsearcher.job.v1","id":"3adb5b408e4e95b0c9855f98","url":"https://jobsearcher.com/jobs/3adb5b408e4e95b0c9855f98","canonicalUrl":"https://jobsearcher.com/jobs/3adb5b408e4e95b0c9855f98","title":"Technical Support Engineer","description":"As a member of the FortiNAC TAC team, you will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments.\r\nResponsibilities\r\nProvide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis.\r\nAnalyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity.\r\nRecreate customer-reported issues in lab environments to validate findings and confirm resolutions.\r\nRecommend configuration changes or upgrades based on technical assessments and best practices.\r\nAccurately document case progress, set clear expectations, and ensure timely resolution of support tickets.\r\nPerform live troubleshooting on customer systems, working collaboratively with customer IT staff.\r\nIdentify, reproduce, and document product bugs or usability issues, and elevate to Engineering as needed.\r\nParticipate in the weekend/holiday on-call rotation.\r\nCreate and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions.\r\nRequired Skills & Experience\r\nStrong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation.\r\nSolid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching).\r\nFamiliarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.).\r\nLinux/Unix system administration experience, including CLI-based troubleshooting.\r\nWorking knowledge of Windows systems and AD/LDAP integration.\r\nExperience with virtualization platforms and cloud-based deployments is a plus.\r\nStrong diagnostic and problem-solving skills across Layer 2/3 and application-level issues.\r\nHands-on experience with FortiNAC or similar NAC products is a plus.\r\nScripting or automation experience (e.g., Python, Bash) is a plus.\r\nExcellent communication and customer service skills.\r\nFluency in both spoken and written English.\r\nProficiency in Spanish is a strong plus.\r\nQualifications\r\nBachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience).\r\nMinimum 5-8 years of technical support, network engineering, or security operations experience.\r\nThe US base salary range for this full-time position is $87,000-$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.\r\nWage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.\r\nAll roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company's discretion.\r\nMust be authorized to work in the U.S. without sponsorship.\r\nWhy Join Us\r\nWe encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.\r\nEmbark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.\r\nJ-18808-Ljbffr","company":"Fortinet","rawCompany":"fortinet","city":"Santa Clara","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-04T00:53:30.038Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"As a member of the FortiNAC TAC team, you will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments.\r\nResponsibilities\r\nProvide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis.\r\nAnalyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity.\r\nRecreate customer-reported issues in lab environments to validate findings and confirm resolutions.\r\nRecommend configuration changes or upgrades based on technical assessments and best practices.\r\nAccurately document case progress, set clear expectations, and ensure timely resolution of support tickets.\r\nPerform live troubleshooting on customer systems, working collaboratively with customer IT staff.\r\nIdentify, reproduce, and document product bugs or usability issues, and elevate to Engineering as needed.\r\nParticipate in the weekend/holiday on-call rotation.\r\nCreate and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions.\r\nRequired Skills & Experience\r\nStrong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation.\r\nSolid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching).\r\nFamiliarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.).\r\nLinux/Unix system administration experience, including CLI-based troubleshooting.\r\nWorking knowledge of Windows systems and AD/LDAP integration.\r\nExperience with virtualization platforms and cloud-based deployments is a plus.\r\nStrong diagnostic and problem-solving skills across Layer 2/3 and application-level issues.\r\nHands-on experience with FortiNAC or similar NAC products is a plus.\r\nScripting or automation experience (e.g., Python, Bash) is a plus.\r\nExcellent communication and customer service skills.\r\nFluency in both spoken and written English.\r\nProficiency in Spanish is a strong plus.\r\nQualifications\r\nBachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience).\r\nMinimum 5-8 years of technical support, network engineering, or security operations experience.\r\nThe US base salary range for this full-time position is $87,000-$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.\r\nWage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.\r\nAll roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company's discretion.\r\nMust be authorized to work in the U.S. without sponsorship.\r\nWhy Join Us\r\nWe encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.\r\nEmbark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T00:53:30.038Z","dateModified":"2026-07-04T00:53:30.038Z","hiringOrganization":{"@type":"Organization","name":"Fortinet","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Santa Clara","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3adb5b408e4e95b0c9855f98"},"url":"https://jobsearcher.com/jobs/3adb5b408e4e95b0c9855f98"}}