Service Delivery Specialist

Title: IT Support Specialist Location: Boulder, CO Duration: 12+ monthsJob Description Job Description: Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy. Onsite support, working closely with centrally provided IT services including design, operations, and service desk to meet the agreed service levels. Maintain the relationship between IT and the Business to become a recognized and valued partner for the delivery of IT Services.Education Education: College/University degree in a related field or experience may be considered in lieu of formal educationExperience Minimum of 5 years’ experience within IT Helpdesk environment Previous experience in supporting clients, servers, communication equipment (preferably Cisco)Skills Skills/Knowhow: Uses basic understanding of the IT Field: Client ESXi / VCenter knowledge Windows Server Cisco networking knowledge CITRIX; MS Remote Access Independently completes diverse tasks of the job and applies and enhances knowledge and skill in: Language: English IP networking administration and services including DNS, DHCP Security & Compliance tools (e.g. MECM, WSUS, CrowdStrike) Active Directory, GPO & policy design and support Performs without assistance and is recognized as a specialist for: Client Windows Operating Systems 7 - 10 Kamran Beg (973) 360-8368 kamran.beg@artech.com