{"schemaVersion":"jobsearcher.job.v1","id":"3a789db04dcf8845ce3eea0f","url":"https://jobsearcher.com/jobs/3a789db04dcf8845ce3eea0f","canonicalUrl":"https://jobsearcher.com/jobs/3a789db04dcf8845ce3eea0f","title":"Help Desk Analyst","description":"This employer is hiring for a Helpdesk Analyst to provide advanced technical support, resolve complex incidents, and help improve overall service desk maturity.The Role• Own and resolve complex, high-impact technical incidents across operating systems, SaaS applications, and collaboration tools• Provide high-touch support to VIP users while maintaining documentation, runbooks, and knowledge base quality• Partner with cross-functional teams to support employee onboarding, identity lifecycle processes, and hardware provisioning• Shape service delivery and tooling by evaluating new technologies, automating workflows, and contributing to IT projectsWhat You'll Need• 5+ years of experience in service desk, desktop support, or systems support, including 2+ years in a senior or escalation-level role• Expert-level proficiency supporting macOS, Windows, and mobile devices, alongside administrative experience with platforms like Google Workspace or Microsoft 365• Solid understanding of networking fundamentals, identity management platforms, and mobile device management tools• Strong problem-solving skills, sound judgment, and clear communication abilities for working across distributed teamsWhat's On Offer• Competitive salary• Comprehensive employee health coverage and 401(k) with company match• Flexible vacation and wellness perks to support personal well-being• Parental leave and dedicated time off for birthdays and volunteeringApply via Haystack today!","company":"Haystack","rawCompany":"haystack","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-11-01T07:10:05.917Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Analyst","description":"This employer is hiring for a Helpdesk Analyst to provide advanced technical support, resolve complex incidents, and help improve overall service desk maturity.The Role• Own and resolve complex, high-impact technical incidents across operating systems, SaaS applications, and collaboration tools• Provide high-touch support to VIP users while maintaining documentation, runbooks, and knowledge base quality• Partner with cross-functional teams to support employee onboarding, identity lifecycle processes, and hardware provisioning• Shape service delivery and tooling by evaluating new technologies, automating workflows, and contributing to IT projectsWhat You'll Need• 5+ years of experience in service desk, desktop support, or systems support, including 2+ years in a senior or escalation-level role• Expert-level proficiency supporting macOS, Windows, and mobile devices, alongside administrative experience with platforms like Google Workspace or Microsoft 365• Solid understanding of networking fundamentals, identity management platforms, and mobile device management tools• Strong problem-solving skills, sound judgment, and clear communication abilities for working across distributed teamsWhat's On Offer• Competitive salary• Comprehensive employee health coverage and 401(k) with company match• Flexible vacation and wellness perks to support personal well-being• Parental leave and dedicated time off for birthdays and volunteeringApply via Haystack today!","datePosted":"2026-11-01T07:10:05.917Z","dateModified":"2026-11-01T07:10:05.917Z","hiringOrganization":{"@type":"Organization","name":"Haystack","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3a789db04dcf8845ce3eea0f"},"url":"https://jobsearcher.com/jobs/3a789db04dcf8845ce3eea0f"}}