{"schemaVersion":"jobsearcher.job.v1","id":"3a7130decbfa32907af6650b","url":"https://jobsearcher.com/jobs/3a7130decbfa32907af6650b","canonicalUrl":"https://jobsearcher.com/jobs/3a7130decbfa32907af6650b","title":"Manager, Software Technical Account Managers","description":"Role Description\n\n Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change.\n\n Your Impact:\n\n \n Lead a team of Technical Account Managers who serve as Axon’s operational presence inside public safety agencies.\n \n \n Own deployment execution, technical stabilization, platform adoption, and sustained customer relationships.\n \n \n Coach TAMs through high-stakes customer situations and set operational standards.\n \n \n Accountable for the outcomes your team delivers.\n \n \n Designed for a leader who can balance people management, program oversight, and executive stewardship.\n \n\n What You’ll Do\n\n \n Location: Remote within the US. Travel up to 40%\n \n \n Reports to: Senior Director, Customer Deployment & Technical Account Management\n \n \n Direct Reports: Up to 15\n \n\n \n \n Lead and Develop Your Team:\n \n \n \n Coach, develop, and hold accountable a team of TAMs.\n \n \n Set clear standards for execution quality and customer engagement.\n \n \n Build technical depth across hardware and software product lines.\n \n \n Drive performance management, skills development, and succession planning.\n \n \n Create a culture of ownership, initiative, and continuous improvement.\n \n \n \n \n \n Own Portfolio-Level Delivery:\n \n \n \n Ensure consistent execution of hardware deployments and software implementations.\n \n \n Provide oversight for end-to-end delivery.\n \n \n Ensure TAMs manage dependencies effectively.\n \n \n Establish and maintain playbooks, standards, and operating rhythms.\n \n \n \n \n \n Engage at the Executive Level:\n \n \n \n Serve as the escalation point for agency command staff and IT leadership.\n \n \n Coach TAMs on executive communication and value articulation.\n \n \n Partner with Sales, Professional Services, Support, and Product.\n \n \n Advocate for customers internally.\n \n \n \n \n \n Drive Performance Through Data:\n \n \n \n Own metrics such as deployment timelines and CSAT.\n \n \n Identify systemic risks and drive corrective action.\n \n \n Use operational data to refine delivery models.\n \n \n \n \n \n Maintain Coverage and Continuity:\n \n \n \n Provide leadership-level support during critical incidents.\n \n \n Ensure coverage across all TAM engagement models.\n \n \n Stay situationally aware across the portfolio.\n \n \n \n\n Qualifications\n\n \n 8+ years in customer-facing technical delivery, program management, or complex technology deployment environments.\n \n \n 5+ years leading senior individual contributors in high-accountability, customer-facing roles.\n \n \n Experience scaling execution through teams operating across multiple delivery models.\n \n \n Executive presence and confidence engaging command-level or senior customer stakeholders.\n \n \n Experience leading both hardware and software deployments.\n \n \n Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows.\n \n \n Data-driven leadership managing through KPIs and structured operational reviews.\n \n \n Ability to operate effectively in fast-moving, ambiguous environments.\n \n \n Ability to obtain and maintain CJIS compliance and handle confidential information.\n \n \n Familiarity with law enforcement software systems such as CAD or RMS, preferred.\n \n\n Benefits\n\n \n Competitive salary and 401k with employer match.\n \n \n Discretionary paid time off.\n \n \n Paid parental leave for all.\n \n \n Medical, Dental, Vision plans.\n \n \n Fitness Programs.\n \n \n Emotional & Mental Wellness support.\n \n \n Learning & Development programs.\n \n \n Snacks in our offices.","company":"Axon","rawCompany":"axon","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-07-28T04:37:53.140Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-9041.00","title":"Architectural and Engineering Managers","slug":"architectural-and-engineering-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Software Technical Account Managers","description":"Role Description\n\n Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change.\n\n Your Impact:\n\n \n Lead a team of Technical Account Managers who serve as Axon’s operational presence inside public safety agencies.\n \n \n Own deployment execution, technical stabilization, platform adoption, and sustained customer relationships.\n \n \n Coach TAMs through high-stakes customer situations and set operational standards.\n \n \n Accountable for the outcomes your team delivers.\n \n \n Designed for a leader who can balance people management, program oversight, and executive stewardship.\n \n\n What You’ll Do\n\n \n Location: Remote within the US. Travel up to 40%\n \n \n Reports to: Senior Director, Customer Deployment & Technical Account Management\n \n \n Direct Reports: Up to 15\n \n\n \n \n Lead and Develop Your Team:\n \n \n \n Coach, develop, and hold accountable a team of TAMs.\n \n \n Set clear standards for execution quality and customer engagement.\n \n \n Build technical depth across hardware and software product lines.\n \n \n Drive performance management, skills development, and succession planning.\n \n \n Create a culture of ownership, initiative, and continuous improvement.\n \n \n \n \n \n Own Portfolio-Level Delivery:\n \n \n \n Ensure consistent execution of hardware deployments and software implementations.\n \n \n Provide oversight for end-to-end delivery.\n \n \n Ensure TAMs manage dependencies effectively.\n \n \n Establish and maintain playbooks, standards, and operating rhythms.\n \n \n \n \n \n Engage at the Executive Level:\n \n \n \n Serve as the escalation point for agency command staff and IT leadership.\n \n \n Coach TAMs on executive communication and value articulation.\n \n \n Partner with Sales, Professional Services, Support, and Product.\n \n \n Advocate for customers internally.\n \n \n \n \n \n Drive Performance Through Data:\n \n \n \n Own metrics such as deployment timelines and CSAT.\n \n \n Identify systemic risks and drive corrective action.\n \n \n Use operational data to refine delivery models.\n \n \n \n \n \n Maintain Coverage and Continuity:\n \n \n \n Provide leadership-level support during critical incidents.\n \n \n Ensure coverage across all TAM engagement models.\n \n \n Stay situationally aware across the portfolio.\n \n \n \n\n Qualifications\n\n \n 8+ years in customer-facing technical delivery, program management, or complex technology deployment environments.\n \n \n 5+ years leading senior individual contributors in high-accountability, customer-facing roles.\n \n \n Experience scaling execution through teams operating across multiple delivery models.\n \n \n Executive presence and confidence engaging command-level or senior customer stakeholders.\n \n \n Experience leading both hardware and software deployments.\n \n \n Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows.\n \n \n Data-driven leadership managing through KPIs and structured operational reviews.\n \n \n Ability to operate effectively in fast-moving, ambiguous environments.\n \n \n Ability to obtain and maintain CJIS compliance and handle confidential information.\n \n \n Familiarity with law enforcement software systems such as CAD or RMS, preferred.\n \n\n Benefits\n\n \n Competitive salary and 401k with employer match.\n \n \n Discretionary paid time off.\n \n \n Paid parental leave for all.\n \n \n Medical, Dental, Vision plans.\n \n \n Fitness Programs.\n \n \n Emotional & Mental Wellness support.\n \n \n Learning & Development programs.\n \n \n Snacks in our offices.","datePosted":"2026-07-28T04:37:53.140Z","dateModified":"2026-07-28T04:37:53.140Z","hiringOrganization":{"@type":"Organization","name":"Axon","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3a7130decbfa32907af6650b"},"url":"https://jobsearcher.com/jobs/3a7130decbfa32907af6650b"}}