{"schemaVersion":"jobsearcher.job.v1","id":"3a6635768c2558d72f1b7d48","url":"https://jobsearcher.com/jobs/3a6635768c2558d72f1b7d48","canonicalUrl":"https://jobsearcher.com/jobs/3a6635768c2558d72f1b7d48","title":"Program Support Rep I","description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.\r\nJob Details This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.\r\nSummary Of Role Shift Details: Monday-Friday 8am-5pm PST, hybrid in office in Orange, CA 2 days\r\nPay Details: $21.50/hr-$24/hr (DOE)\r\nResponsibilities Performs basic computation, data entry, and review of materials submitted to GNPPN Department by external customers.\r\nPerforms routine follow up with customers regarding incoming questions from phone, email, or fax.\r\nHas awareness and understanding of GNPPN Help Desk roles, responses, and procedures.\r\nWorks with other team members to ensure timely and proper completion of tasks and projects as assigned by management.\r\nIdentifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported.\r\nNeeds to be a strong team player. Actively participates in team and department meetings, trainings, and activities.\r\nHas an individual awareness of other aspects of GNPPN beyond your current role and responsibilities. Understands importance and function of the other teams within GNPPN and the relation to your team and functions.\r\nWorks assigned shifts as provided in advance by management.\r\nTeam Specific Duties as follows\r\nDaily review of pharmacy submitted enrollment packet and supplemental materials including, but not limited to: State Pharmacy License, PIC License, DEA Registrations, Insurance Policies, and Program Specific Addendums. Reports to Network Membership.\r\nDaily outreach to pharmacies to collect and process licenses and other materials including, but not limited to: State Pharmacy License, PIC License, DEA Registrations, Insurance Policies, Program Specific Addendums. Reports to Network Membership.\r\nPrimary telephone coverage for managed care and claims processing issues, updates to network database, creation and distribution of network materials and communications.\r\nReceives and identifies all MAC requests received via email and distributes accordingly. Daily entry of all requests & additions including data entry, online submission, and outcome communications. Weekly submission of research requests to PBMs.\r\nEducation Normally requires a minimum of one (1) year of proven results in similar subject matter functions within the pharmaceutical industry. First-hand knowledge & understanding of team specific questions that come from incoming Help Desk inquiries. A well-rounded knowledge and understanding of business transactions, accounting principles, and market awareness. A combination of training, education, and/or experience that results in a greater understanding of professionalism in conduct, demeanor, and communication styles. Display of successful execution of duties in increasing responsibility and impact on team and department duties and structures.\r\nSkills And Knowledge Customer service skills to properly resolve common everyday issues to prevent escalations or customer complaints.\r\nStrong personal organizational skills to facilitate successful completion of tasks and priorities as assigned.\r\nAbility to work interdependently with other team members to accomplish daily tasks and processes.\r\nAbility to communicate effectively and professionally verbally, non-verbally, and in writing\r\nIntroductory computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and Access; or similar database programs and structures.\r\nIntroductory knowledge and experience in using features of Microsoft Outlook including: E-mail File Retention and Retrieval, Contact Management, and Calendar and Task Tracking Tools.\r\nPreferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations\r\nWhat Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora\r\nFull time\r\nSalary Range* $34,000 - 62,370\r\nThis Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.\r\nEqual Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\r\nThe company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\r\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.\r\nAffiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation#J-18808-Ljbffr","company":"Cencora","rawCompany":"cencora","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-08-13T02:11:40.882Z","occupations":[{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"424210","title":"Drugs and Druggists' Sundries Merchant Wholesalers","slug":"drugs-and-druggists-sundries-merchant-wholesalers"},{"code":"325412","title":"Pharmaceutical Preparation Manufacturing","slug":"pharmaceutical-preparation-manufacturing"},{"code":"524292","title":"Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds","slug":"pharmacy-benefit-management-and-other-third-party-administration-of-insurance-and-pension-funds"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Support Rep I","description":"Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.\r\nJob Details This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.\r\nSummary Of Role Shift Details: Monday-Friday 8am-5pm PST, hybrid in office in Orange, CA 2 days\r\nPay Details: $21.50/hr-$24/hr (DOE)\r\nResponsibilities Performs basic computation, data entry, and review of materials submitted to GNPPN Department by external customers.\r\nPerforms routine follow up with customers regarding incoming questions from phone, email, or fax.\r\nHas awareness and understanding of GNPPN Help Desk roles, responses, and procedures.\r\nWorks with other team members to ensure timely and proper completion of tasks and projects as assigned by management.\r\nIdentifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported.\r\nNeeds to be a strong team player. Actively participates in team and department meetings, trainings, and activities.\r\nHas an individual awareness of other aspects of GNPPN beyond your current role and responsibilities. Understands importance and function of the other teams within GNPPN and the relation to your team and functions.\r\nWorks assigned shifts as provided in advance by management.\r\nTeam Specific Duties as follows\r\nDaily review of pharmacy submitted enrollment packet and supplemental materials including, but not limited to: State Pharmacy License, PIC License, DEA Registrations, Insurance Policies, and Program Specific Addendums. Reports to Network Membership.\r\nDaily outreach to pharmacies to collect and process licenses and other materials including, but not limited to: State Pharmacy License, PIC License, DEA Registrations, Insurance Policies, Program Specific Addendums. Reports to Network Membership.\r\nPrimary telephone coverage for managed care and claims processing issues, updates to network database, creation and distribution of network materials and communications.\r\nReceives and identifies all MAC requests received via email and distributes accordingly. Daily entry of all requests & additions including data entry, online submission, and outcome communications. Weekly submission of research requests to PBMs.\r\nEducation Normally requires a minimum of one (1) year of proven results in similar subject matter functions within the pharmaceutical industry. First-hand knowledge & understanding of team specific questions that come from incoming Help Desk inquiries. A well-rounded knowledge and understanding of business transactions, accounting principles, and market awareness. A combination of training, education, and/or experience that results in a greater understanding of professionalism in conduct, demeanor, and communication styles. Display of successful execution of duties in increasing responsibility and impact on team and department duties and structures.\r\nSkills And Knowledge Customer service skills to properly resolve common everyday issues to prevent escalations or customer complaints.\r\nStrong personal organizational skills to facilitate successful completion of tasks and priorities as assigned.\r\nAbility to work interdependently with other team members to accomplish daily tasks and processes.\r\nAbility to communicate effectively and professionally verbally, non-verbally, and in writing\r\nIntroductory computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and Access; or similar database programs and structures.\r\nIntroductory knowledge and experience in using features of Microsoft Outlook including: E-mail File Retention and Retrieval, Contact Management, and Calendar and Task Tracking Tools.\r\nPreferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations\r\nWhat Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora\r\nFull time\r\nSalary Range* $34,000 - 62,370\r\nThis Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.\r\nEqual Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.\r\nThe company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.\r\nCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.\r\nAffiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation#J-18808-Ljbffr","datePosted":"2026-08-13T02:11:40.882Z","dateModified":"2026-08-13T02:11:40.882Z","hiringOrganization":{"@type":"Organization","name":"Cencora","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3a6635768c2558d72f1b7d48"},"url":"https://jobsearcher.com/jobs/3a6635768c2558d72f1b7d48"}}