FOH Manager
Schedule: Monday-Friday with occasional evenings/weekends. Hours may fluctuate depending on events and demands of the job***About UsGroovin' Gourmets is the catering division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We specialize in delivering fresh, chef-crafted meals and seamless service for corporate functions, weddings, and social events of all sizes.Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued. We hope you will join us!Our Values - The Trolley WayNo excusesDo the right thingCan-do attitudeAlways growingHelp first--be the solutionTransparency and honesty--no BSPlease visit our website at www.trolleyhouseva.com to learn more!About YouYou communicate clearly and confidently, whether it's in writing or in conversationYou catch the small details others miss and take pride in getting things exactly rightYou naturally step up, guide others, and keep things moving forwardYou enjoy digging into challenges and finding smart, practical solutionsYou stay focused on outcomes and take satisfaction in getting real resultsYou keep everything organized and running smoothly, even when things get busyYou know how to bring out the best in people-coaching, motivating, and navigating tough moments with easeThe Front of the House Manager is responsible for all event staff, including hiring, training, and development functions, to ensure superior service experiences at catering events.How You Will Make An ImpactPerform hiring and onboarding functions for all front of the house event staff including Captains, Co-Captains, Bartenders, and ServersRun Captain and Event Staff meetingsPrepare training documents and oversee event staff training programManage uniform policy for company; create and coordinate grooming kits for staff/eventsCoordinate with sales team to effectively staff events, utilizing TPP and Nowsta; review work schedules for the event teamReview event details with Event Captain before the eventCheck time sheets for staff hoursReview captain packets following eventsFollow up with sales and venues on any event specific issuesDocument event issues for upcoming training opportunitiesEnsure we are in compliance with ABC regulationsBartenders and serving staff are of legal age to serveBartenders are trained on expectations to ID underage personsManage returns of unused alcoholCreate and maintain venue bookletRules and expectations for each venueInclude copy of venue expectations in captain packetsFollow up and meet with venues to see how our staff is meeting expectationsHold performance reviews on a quarterly basis with direct reportsWhat You Bring To The Table3+ years of catering or event planning/scheduling experienceComputer proficient, including proficiency in Office 365Experience using Nowsta Staffing Program a plusThe Good Stuff!$45k/yearlyPaid holidays, Sick Time, Vacation, & Floating HolidaysMedical, Dental, and Vision insurance plans available401(K) retirement plan and company match after 1 year of employmentCompany paid Life Insurance and Short-Term DisabilityEmployee Assistance Program (EAP)Free Employee Shift MealDiscounted Gym membership planDiscounts at all Trolley House Hospitality companies including catering services and vending items in our warehouseSchedule: Monday-Friday with occasional evenings/weekends. Hours may fluctuate depending on events and demands of the job.