Benefits Coordinator

Job Summary:At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you'll feel right at home here.BCInsourcing, a Lockton Company, is one of the nation's leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients' HR departments to support both organizations and their employees.Location: This position supports The University of Kansas Health System. It is a hybrid role, requiring onsite presence once per week, with the remaining days worked remotely. Additional onsite days may be required during training periods or open enrollment.Please do not apply if you do not live in the Kansas City Metro. This is NOT a 100% remote role.ESSENTIAL FUNCTIONS1. Represents BCInsourcing as an ambassador to The University of Kansas Health Systems by cultivating effective business relationships and maintaining rapport with all case partners and the client's employee2. Serves as a liaison between the client's Human Resources department, employees, BCInsourcing, and benefit carrier3. Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendation4. Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of: qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance program5. When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing6. Investigate and self-resolve benefit-related concerns, including enrollment, deduction, billing, and claim issue7. Responds to employee and carrier inquiries in a timely and accurate manner8. Accurately tracks employee services and client support in appropriate system9. Performs all other duties as requested by BCInsourcingRequirements:REQUIRED EDUCATION AND EXPERIENCEHigh School Diploma/GED equivalent and/or related work experience equivalencyProven experience operating in Microsoft Excel.Must have previous experience in HR/Benefits to be considered.Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) systemProfessional experience demonstrating client service skills while multi-tasking and working with strict deadlinesDemonstrate self-driven outcomes with little supervisionProven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomePREFERRED EDUCATION AND EXPERIENCEWorking knowledge of benefit insurance products, including core and/or voluntary benefit insuranceWorking knowledge administering leave of absence, retirement, health and wellness and/or financial wellnessTotal Rewards SummaryWe offer a comprehensive total rewards package designed to support the health, financial well-being, and professional growth of our employees.• Paid training and ongoing professional development• Company-provided equipment• Comprehensive medical, dental, and vision coverage, including a wellness program• Additional voluntary benefit option• 100% employer-paid benefit• 401(k) retirement plan with company match• Pet insurance• Immediate vacation accrual• Paid holidays, effective upon hire, including:- 11 company-observed holiday- 2 floating holiday- 2 personal day- 2 volunteer day• Employee referral bonus programCompensationThe starting hourly pay range for this position is $24.03 - $26.44 per hour.