Business Office Manager

Job Title: Business Office ManagerGeneral Summary Of DutiesThe Business Office Manager (BOM) is responsible for the overall leadership, coordination, and performance of the ambulatory surgery center’s business office operations. This role ensures efficient patient access, scheduling, financial clearance, revenue cycle performance, and regulatory compliance.The BOM serves as a key operational leader, partnering with clinical leadership, physicians, and corporate revenue cycle teams to optimize patient flow, maximize case volume, and drive financial performance. This individual is expected to exercise sound judgment, maintain accountability across multiple functions, and ensure consistent follow-through in a fast-paced, high-volume surgical environment.Education RequirementsHigh school diploma (or equivalent) requiredCollege degree preferredMinimum 2–4 years of healthcare business office experienceAmbulatory surgery center experience preferredMinimum 3 years supervisory experienceKey ResponsibilitiesOperations & Patient FlowOversee daily business office operations including scheduling, registration and front-end processes Coordinate patient flow between front office and clinical teams to ensure efficient throughput and high-quality patient experienceEnsure surgery schedules are optimized, accurate, and aligned with staffing and facility resourcesManage schedule changes, add-ons, and exceptions in coordination with the Clinical Leadership TeamMaintain strong communication across departments to support seamless operationsRevenue Cycle OversightEnsure accuracy and accountability in POS collections and cash management processesOversee establishment and monitoring of patient payment plansCollaborate closely with centralized and/or corporate revenue cycle teams to improve key performance metrics (cash collections, denial rates, AR days, etc.)Assist in analyzing case profitability and payer performance trendsCredentialing & Provider SupportMaintain oversight of provider credentialing and recredentialing processesCoordinate onboarding of new physicians and providersTrack and manage credentialing requests, expirations, and documentation complianceServe as liaison between providers, administration, and external entities for credentialing and onboardingMedical Records & ComplianceSupervise medical records processes, ensuring completeness, accuracy, and compliance with regulatory standardsEnsure proper handling, storage, and access to patient information in accordance with HIPAA and organizational policiesSupport audit readiness and compliance initiativesLeadership & Staff OversightSupervise business office staff, including scheduling, front desk, and financial rolesProvide training, coaching, and performance management to ensure accountability and developmentEnsure staff adherence to policies, procedures, and service standardsMaintain cross-training to ensure coverage across all business office functionsPatient Experience & Issue ResolutionServe as escalation point for patient concerns related to billing, insurance, and financial responsibilitiesHandle complex inquiries from patients, physicians, attorneys, and referring offices professionally and effectivelyPromote a high level of customer service and maintain strong relationships with referring providersAdministrative & Strategic SupportPartner with Administrator and leadership team on operational and financial initiativesAssist with reporting, data analysis, and process improvement effortsLead or participate in special projects as assignedBenefitsComprehensive health, dental, and vision insuranceHealth Savings Account with an employer contributionLife Insurance PTO401(k) retirement plan with a company matchAnd more! Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.