{"schemaVersion":"jobsearcher.job.v1","id":"3a30f5e94050bbda0038ff4d","url":"https://jobsearcher.com/jobs/3a30f5e94050bbda0038ff4d","canonicalUrl":"https://jobsearcher.com/jobs/3a30f5e94050bbda0038ff4d","title":"Technical Support Engineer","description":"About Gallagher\n\nAt Gallagher, our purpose is simple: Protect what matters most. We live this every day through smart, future-focused security solutions that help organisations protect people, places, and critical assets.\n\nGallagher Security is a global technology business with operations across the UK, Europe, New Zealand, Australia, Asia, Africa, the USA, and Canada, and exports to more than 140 countries. Our culture is entrepreneurial, collaborative, and ambitious, and we are growing our presence across Europe through strong partner relationships and strategic new business growth.\n\nWe’re painting the future of what’s possible. Come join us.\n\nThe Opportunity\n\nWe’re building our UK-based Technical Support team and are looking for three Technical Support Engineers to join us. As the first point of contact for Gallagher Security customers and Channel Partners around the world, you’ll troubleshoot technical challenges, deliver expert guidance, and help create outstanding support experiences that keep our customers moving forward.\n\nYour role at a glance:\n\nRespond to technical support calls and emails, providing accurate, timely, and customer-focused resolutions.\n\nTroubleshoot networking, device, software, and access control-related issues using structured root cause analysis.\n\nRecord support interactions and technical resolutions clearly in CRM and knowledge base systems.\n\nWork with regional teams, product testing, and development teams to escalate, investigate, and resolve customer issues.\n\nBuild your knowledge of Gallagher Security products, customers, and processes through continuous learning and collaboration.\n\nThe Fit\n\nYou’re someone who enjoys getting to the root of technical problems and helping customers succeed. With a curious mindset and a customer-first approach, you can break down complex issues, communicate solutions clearly, and deliver high-quality outcomes as part of a collaborative team.\n\nWhat you’ll bring:\n\nStrong understanding of IT networking and device troubleshooting.\n\nExperience in a help desk, customer service, or technical support environment.\n\nClear written and verbal communication skills, with a genuine commitment to delivering great customer experiences.\n\nEffective problem-solving skills, including the ability to analyse issues and identify practical solutions.\n\nA team-focused approach, with the flexibility to adapt to changing priorities and support others when needed.\n\nKnowledge of access control systems would be advantageous.\n\nEligibility for SC Clearance.\n\nWhy Gallagher?\n\nAt Gallagher, you’ll join a global business with a clear purpose, smart technology, and a strong commitment to protecting what matters most. You’ll be part of a supportive, knowledge-sharing team where your technical expertise, customer focus, and continuous learning will make a real difference for customers and partners worldwide.\n\nThis role is based in Warwick, UK, working closely with our UK and global support teams.\n\nWe offer:\n\nThe opportunity to build deep technical knowledge across Gallagher Security products and solutions.\n\nA collaborative, global support environment where knowledge-sharing and continuous improvement are encouraged.\n\nThe chance to contribute to a trusted global brand and help customers get the best from our world-class security technology.\n\nIf you’re technically curious, customer-focused, and motivated by solving problems that make a real difference, we’d love to hear from you.\n\nApplications will be reviewed as they are received, and we may close the advert early if we appoint before the official closing date. Apply now!","company":"Gallagher Group","rawCompany":"gallagher group","city":"Warwick","state":"RI","isRemote":false,"isActive":false,"createdAt":"2026-08-25T12:43:35.674Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"About Gallagher\n\nAt Gallagher, our purpose is simple: Protect what matters most. We live this every day through smart, future-focused security solutions that help organisations protect people, places, and critical assets.\n\nGallagher Security is a global technology business with operations across the UK, Europe, New Zealand, Australia, Asia, Africa, the USA, and Canada, and exports to more than 140 countries. Our culture is entrepreneurial, collaborative, and ambitious, and we are growing our presence across Europe through strong partner relationships and strategic new business growth.\n\nWe’re painting the future of what’s possible. Come join us.\n\nThe Opportunity\n\nWe’re building our UK-based Technical Support team and are looking for three Technical Support Engineers to join us. As the first point of contact for Gallagher Security customers and Channel Partners around the world, you’ll troubleshoot technical challenges, deliver expert guidance, and help create outstanding support experiences that keep our customers moving forward.\n\nYour role at a glance:\n\nRespond to technical support calls and emails, providing accurate, timely, and customer-focused resolutions.\n\nTroubleshoot networking, device, software, and access control-related issues using structured root cause analysis.\n\nRecord support interactions and technical resolutions clearly in CRM and knowledge base systems.\n\nWork with regional teams, product testing, and development teams to escalate, investigate, and resolve customer issues.\n\nBuild your knowledge of Gallagher Security products, customers, and processes through continuous learning and collaboration.\n\nThe Fit\n\nYou’re someone who enjoys getting to the root of technical problems and helping customers succeed. With a curious mindset and a customer-first approach, you can break down complex issues, communicate solutions clearly, and deliver high-quality outcomes as part of a collaborative team.\n\nWhat you’ll bring:\n\nStrong understanding of IT networking and device troubleshooting.\n\nExperience in a help desk, customer service, or technical support environment.\n\nClear written and verbal communication skills, with a genuine commitment to delivering great customer experiences.\n\nEffective problem-solving skills, including the ability to analyse issues and identify practical solutions.\n\nA team-focused approach, with the flexibility to adapt to changing priorities and support others when needed.\n\nKnowledge of access control systems would be advantageous.\n\nEligibility for SC Clearance.\n\nWhy Gallagher?\n\nAt Gallagher, you’ll join a global business with a clear purpose, smart technology, and a strong commitment to protecting what matters most. You’ll be part of a supportive, knowledge-sharing team where your technical expertise, customer focus, and continuous learning will make a real difference for customers and partners worldwide.\n\nThis role is based in Warwick, UK, working closely with our UK and global support teams.\n\nWe offer:\n\nThe opportunity to build deep technical knowledge across Gallagher Security products and solutions.\n\nA collaborative, global support environment where knowledge-sharing and continuous improvement are encouraged.\n\nThe chance to contribute to a trusted global brand and help customers get the best from our world-class security technology.\n\nIf you’re technically curious, customer-focused, and motivated by solving problems that make a real difference, we’d love to hear from you.\n\nApplications will be reviewed as they are received, and we may close the advert early if we appoint before the official closing date. Apply now!","datePosted":"2026-08-25T12:43:35.674Z","dateModified":"2026-08-25T12:43:35.674Z","hiringOrganization":{"@type":"Organization","name":"Gallagher Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warwick","addressRegion":"RI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3a30f5e94050bbda0038ff4d"},"url":"https://jobsearcher.com/jobs/3a30f5e94050bbda0038ff4d"}}