{"schemaVersion":"jobsearcher.job.v1","id":"3a11c863f37dfd5ed7fe6eab","url":"https://jobsearcher.com/jobs/3a11c863f37dfd5ed7fe6eab","canonicalUrl":"https://jobsearcher.com/jobs/3a11c863f37dfd5ed7fe6eab","title":"Salesforce Business Analyst / Computer System Analyst","description":"POSTING DATE:\n02/05/2022\n\nPOSTING ID:\nTT-0006CRM\n\nSTATUS:\nOPEN\n\nWORK SITE:\n4900 Hopyard Road Suite 100 Pleasanton CA 94588. May work at various unanticipated locations throughout the US, relocation may be required.\n\nJOB DESCRIPTION:\nPrimary Duties:\n\nInvestigates the current customer relationship management (CRM) system and suggests the best practice solutions to improve\nGathers detailed user requirement, analyze, and develop functional and technical specifications, coordinates implementation.\nCreates test plans and test scripts, conducts system and user testing for implementation of application/Salesforce systems.\nPlan and conduct business process analysis to system mapping design, testing and functional documentation of new and existing systems.\nWork with our client Project Manager to ensure that project objectives are met adhering to best practices and system design.\nWork closely/collaboratively with cross-functional teams (Dev, Management, Operations) in resolving issues with Salesforce CRM Sales/Service cloud application.\nMaintain effective close working relationship with business partners and the user community.\nIdentify quality issues per defined processes or functionality and escalate potential quality issues.\nProvide subject matter expertise in application areas when system enhancements are required for organizational business needs.\nLead in the installation and configuration of new systems or upgrades to meet organizational business needs.\nInvestigate, analyze and evaluate project feasibility; develops project cost and benefit estimates; estimates project resource needs for staff and consultants.\nResearch new technologies and best practices and recommend changes that can increase the clients’ organizational efficiency and productivity.\n\nEXPERIENCE/\nQUALIFICATIONS:\nBachelor's degree or foreign academic equivalent in Computer Science, Computer Engineering, Information Technology, Software Engineering or closely related field of study and preferably three to four years of relevant experience or a related field of study required.\nMinimum 3-5 years related experience.\nDetail orientated with excellent time management skills.\nSalesforce.com system experience is mandatory.\nSalesforce admin or equivalent certification required.\nService Cloud Experience\nExcellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.\nAbility to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.\nAttention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance, and instruction to users.\nStrong interpersonal skills with the ability to research solutions to issues as they arise.\nAbility to manage stakeholder expectations professionally.\nAbility to work independently, with general direction and guidance.\nSelf-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.\nProficient in Word, Excel, PowerPoint, and Visio.\n\nIF INTERESTED PLEASE EMAIL YOUR RESUME TO hr@techtu.com","company":"Techtu","rawCompany":"techtu","city":"Pleasanton","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-05T10:45:10.353Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Salesforce Business Analyst / Computer System Analyst","description":"POSTING DATE:\n02/05/2022\n\nPOSTING ID:\nTT-0006CRM\n\nSTATUS:\nOPEN\n\nWORK SITE:\n4900 Hopyard Road Suite 100 Pleasanton CA 94588. May work at various unanticipated locations throughout the US, relocation may be required.\n\nJOB DESCRIPTION:\nPrimary Duties:\n\nInvestigates the current customer relationship management (CRM) system and suggests the best practice solutions to improve\nGathers detailed user requirement, analyze, and develop functional and technical specifications, coordinates implementation.\nCreates test plans and test scripts, conducts system and user testing for implementation of application/Salesforce systems.\nPlan and conduct business process analysis to system mapping design, testing and functional documentation of new and existing systems.\nWork with our client Project Manager to ensure that project objectives are met adhering to best practices and system design.\nWork closely/collaboratively with cross-functional teams (Dev, Management, Operations) in resolving issues with Salesforce CRM Sales/Service cloud application.\nMaintain effective close working relationship with business partners and the user community.\nIdentify quality issues per defined processes or functionality and escalate potential quality issues.\nProvide subject matter expertise in application areas when system enhancements are required for organizational business needs.\nLead in the installation and configuration of new systems or upgrades to meet organizational business needs.\nInvestigate, analyze and evaluate project feasibility; develops project cost and benefit estimates; estimates project resource needs for staff and consultants.\nResearch new technologies and best practices and recommend changes that can increase the clients’ organizational efficiency and productivity.\n\nEXPERIENCE/\nQUALIFICATIONS:\nBachelor's degree or foreign academic equivalent in Computer Science, Computer Engineering, Information Technology, Software Engineering or closely related field of study and preferably three to four years of relevant experience or a related field of study required.\nMinimum 3-5 years related experience.\nDetail orientated with excellent time management skills.\nSalesforce.com system experience is mandatory.\nSalesforce admin or equivalent certification required.\nService Cloud Experience\nExcellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.\nAbility to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.\nAttention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance, and instruction to users.\nStrong interpersonal skills with the ability to research solutions to issues as they arise.\nAbility to manage stakeholder expectations professionally.\nAbility to work independently, with general direction and guidance.\nSelf-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.\nProficient in Word, Excel, PowerPoint, and Visio.\n\nIF INTERESTED PLEASE EMAIL YOUR RESUME TO hr@techtu.com","datePosted":"2026-08-05T10:45:10.353Z","dateModified":"2026-08-05T10:45:10.353Z","hiringOrganization":{"@type":"Organization","name":"Techtu","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pleasanton","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3a11c863f37dfd5ed7fe6eab"},"url":"https://jobsearcher.com/jobs/3a11c863f37dfd5ed7fe6eab"}}