Junior IT User Support Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.Join our Technology Team as a Junior IT User Support Specialist located in our San Diego office.We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.This role is based in our San Diego office, on an in-office basis. This role reports to the IT User Support Manager.Position SummaryThe function of the Junior IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations. The Junior IT User Support Specialist works as part of a team directed jointly by an IT User Support Manager, Senior IT Manager and the Business Director. Candidate should be willing to work flexible hours including overtime and travel to other offices as needed.Key ResponsibilitiesSupports computer hardware and software, and maintains computer hardware asset inventoryAssists with system setups, breakdowns, and office movesSupports Conference Room Services with video conferencing, AV setups, and take-downsSupports mobile devices with a focus on Enterprise Vault email delivery and archiving systemSupports telephone and voicemail systemsTracks user support requests and system failuresEscalates more complex issues to advanced support service teams and communicates with end userProactively interacts with the Helpdesk and local users to identify unreported or repetitive problemsPerforms preventative and routine maintenanceProcures miscellaneous technology suppliesCoordinates with IT vendors and other departmentsWorks with core IT teams on implementation and support of technology rollouts and projectsRecognizes and makes recommendations for training where opportunities exist to address common support issuesQualificationsSkills & CompetenciesAttention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectivesProvide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help othersAbility to establish and maintain effective working relationships with all levels of the organization and collaborate well in a teamExcellent interpersonal and communication skills (oral and written), professional demeanor, and presentationExcellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve issues or suggest alternative solutionsMust demonstrate a personal willingness and ability to effectively work in and adapt to a changing environmentEducation & Prior ExperienceBachelor’s degree in computer science, information technology, or related field preferred1-3 years’ experience providing technology support in a professional office environmentExperience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals preferredExperience with networking devices, cabling, and associated troubleshooting preferredPrior use of a trouble ticket tracking system preferredTechnologySignificant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance proceduresExtensive experience with the Microsoft O365 ProPlus Suite with a focus on Outlook, Word, Excel, and PowerPointExperience troubleshooting and supporting iOS and Android mobile devices with a focus on Intune and Microsoft Outlook mobile email delivery and archiving systemExperience with remote access such as Citrix, VPN, and Remote DesktopExperience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipmentThe Expected Pay Range For This Position Is$26.84 to $28.23 per hourActual pay will be adjusted based on experience, location, and other job-related factors permitted by law. Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs may also be available in certain markets.GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.