{"schemaVersion":"jobsearcher.job.v1","id":"39f4a670cdcd634bbaa8db85","url":"https://jobsearcher.com/jobs/39f4a670cdcd634bbaa8db85","canonicalUrl":"https://jobsearcher.com/jobs/39f4a670cdcd634bbaa8db85","title":"Associate IT Analyst - 2409IL","description":"Description\nCommon Goal Systems is a privately held software/Internet company based in Des Plaines, IL that provides solutions to the K-12 education market. Our goal is to make a positive impact on education through the implementation of high-quality, easy-to-use technology.\nJob Summary\nThe Associate IT Analyst role is intended for candidates with customer support and training experience. Successful candidates must have eagerness to learn a complex ed-tech product, excellent communication and problem-solving skills, and provide high quality training to customers. All levels of experience are welcome. Experienced candidates are encouraged to apply, but will train Associates.\nDuties/Responsibilities\nHelp customers use company products successfully to increase customer satisfaction\nEngage directly with customers to build relationships, understand problems, and propose solutions\nAnswer customer questions over the phone, email, or in person\nTrain and demonstrate company products to customers\nAdvocate for customer issues and requirements\nCommunicate effectively with team to increase knowledge\nComplete analyst training to learn a complex system\nStay up to date on new features\nCoordinate with management to achieve personal and team goals\nPerform other duties as assigned\nRequired Skills/Abilities\nExcellent interpersonal, customer service skills, and public speaking skills\nExcellent organizational skills and attention to detail\nStrong analytical and problem-solving skills\nAbility to work without guidance and work alone in many cases\nAbility to function well in a high-paced and at times stressful environment\nComfortable learning and using various software tools\nAbility to travel for onsite customer training\nQualifications\nBA / BS or equivalent (quantitative or technical degree a plus)\nExperience in help desk is a plus, preferably in B2B SaaS or K12 Education\nExcellent communication skills\nFormer educators and school tech department employees are welcome!\nStrong analytical and problem solving skills\nCollaborative spirit\nCommitment to excellence and tenacity to get the job done\nHigh level of integrity, character, energy and motivation\nDesire to work at a small company with tight knit community, and make an immediate impact\nExperience in education a plus\nAccounting education and experience a plus\nProject management experience a plus\nAuthorized to work lawfully in the United States\nNot require sponsorship, now or in the future, for an employment based visa\nJob Type: Full-time\nPay: $50,000.00 - $75,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nSchedule:\n8 hour shift\nMonday to Friday\nEducation:\nBachelor's (Required)\nExperience:\nCustomer support: 1 year (Preferred)\nTraining delivery: 1 year (Preferred)\nAbility to Commute:\nDes Plaines, IL 60018 (Required)\nAbility to Relocate:\nDes Plaines, IL 60018: Relocate before starting work (Required)\nWork Location: Hybrid remote in Des Plaines, IL 60018","company":"Common Goal Systems","rawCompany":"common goal systems","city":"Forest Park","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-05T11:08:43.233Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate IT Analyst - 2409IL","description":"Description\nCommon Goal Systems is a privately held software/Internet company based in Des Plaines, IL that provides solutions to the K-12 education market. Our goal is to make a positive impact on education through the implementation of high-quality, easy-to-use technology.\nJob Summary\nThe Associate IT Analyst role is intended for candidates with customer support and training experience. Successful candidates must have eagerness to learn a complex ed-tech product, excellent communication and problem-solving skills, and provide high quality training to customers. All levels of experience are welcome. Experienced candidates are encouraged to apply, but will train Associates.\nDuties/Responsibilities\nHelp customers use company products successfully to increase customer satisfaction\nEngage directly with customers to build relationships, understand problems, and propose solutions\nAnswer customer questions over the phone, email, or in person\nTrain and demonstrate company products to customers\nAdvocate for customer issues and requirements\nCommunicate effectively with team to increase knowledge\nComplete analyst training to learn a complex system\nStay up to date on new features\nCoordinate with management to achieve personal and team goals\nPerform other duties as assigned\nRequired Skills/Abilities\nExcellent interpersonal, customer service skills, and public speaking skills\nExcellent organizational skills and attention to detail\nStrong analytical and problem-solving skills\nAbility to work without guidance and work alone in many cases\nAbility to function well in a high-paced and at times stressful environment\nComfortable learning and using various software tools\nAbility to travel for onsite customer training\nQualifications\nBA / BS or equivalent (quantitative or technical degree a plus)\nExperience in help desk is a plus, preferably in B2B SaaS or K12 Education\nExcellent communication skills\nFormer educators and school tech department employees are welcome!\nStrong analytical and problem solving skills\nCollaborative spirit\nCommitment to excellence and tenacity to get the job done\nHigh level of integrity, character, energy and motivation\nDesire to work at a small company with tight knit community, and make an immediate impact\nExperience in education a plus\nAccounting education and experience a plus\nProject management experience a plus\nAuthorized to work lawfully in the United States\nNot require sponsorship, now or in the future, for an employment based visa\nJob Type: Full-time\nPay: $50,000.00 - $75,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nSchedule:\n8 hour shift\nMonday to Friday\nEducation:\nBachelor's (Required)\nExperience:\nCustomer support: 1 year (Preferred)\nTraining delivery: 1 year (Preferred)\nAbility to Commute:\nDes Plaines, IL 60018 (Required)\nAbility to Relocate:\nDes Plaines, IL 60018: Relocate before starting work (Required)\nWork Location: Hybrid remote in Des Plaines, IL 60018","datePosted":"2026-08-05T11:08:43.233Z","dateModified":"2026-08-05T11:08:43.233Z","hiringOrganization":{"@type":"Organization","name":"Common Goal Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Forest Park","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"39f4a670cdcd634bbaa8db85"},"url":"https://jobsearcher.com/jobs/39f4a670cdcd634bbaa8db85"}}